Fw: Fwd: Service Desk Analyst == 12+Months Direct Hire == Manalapan, NJ
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Ali Hamad
Jun 7, 2017, 11:47:46 AM6/7/17
to Selimiye IT
On Wednesday, June 7, 2017 11:31 AM, Minhaz Siddique <min...@gmail.com> wrote:
---------- Forwarded message ----------
From: "Hasan.ahmed" <Hasan...@panzersolutions.com>
Date: Jun 7, 2017 11:25 AM
Subject: Service Desk Analyst == 12+Months Direct Hire == Manalapan, NJ
To: "Minhaz Siddique" <min...@gmail.com>
Cc:
-- From: "Hasan.ahmed" <Hasan...@panzersolutions.com>
Date: Jun 7, 2017 11:25 AM
Subject: Service Desk Analyst == 12+Months Direct Hire == Manalapan, NJ
To: "Minhaz Siddique" <min...@gmail.com>
Cc:
Hello,
Hope you are doing well
Hope you are doing well
The client is looking for Service Desk Analyst.This
is a 12+Months Direct Hire Position in Manalapan, NJ! If you're interested in
applying for this position please send me your updated resume.
Job Title: Service Desk Analyst
Location: Manalapan, NJ
Duration: 12+Months Direct Hire
Location: Manalapan, NJ
Duration: 12+Months Direct Hire
(RATE : $25/hr On 1099 (All Inclusive)
Shifts:
Saturday: 5PM to 5AM (Sunday)
Sunday: 6PM to 6AM (Monday)
Monday: 10:30PM to 6AM (Tuesday)
Tuesday: 10:30PM to 7AM (Wednesday)
Saturday: 5PM to 5AM (Sunday)
Sunday: 6PM to 6AM (Monday)
Monday: 10:30PM to 6AM (Tuesday)
Tuesday: 10:30PM to 7AM (Wednesday)
Responsibilities:
Seeking Service Desk Technician with dynamic and multi-tasking talents
Able to support multi-platforms and customer accounts.
The Service Desk Engineer will be responsible for providing technical support of all our multi-client base
Seeking Service Desk Technician with dynamic and multi-tasking talents
Able to support multi-platforms and customer accounts.
The Service Desk Engineer will be responsible for providing technical support of all our multi-client base
Skills Required:
Aside from the normal shift, candidate must be flexible and able to cover multiple shifts and hour changes to assure solid coverage for the client.
Ability to work in a fast paced environment with a heavy call volume, while handling multiple customers. (Night support Call Volume predominantly much lower than 1st & 2nd shift )
Knowledge and troubleshooting skills in the Microsoft Windows OS, MS Office Suite, mobile devices, printers and other applications.
An ideal candidate will have an AS degree or Equivalent experience.
A minimum of 3 years of Service Desk experience, at least 1 year in a corporate environment preferred.
Good verbal and written communication skills a must.
Strong attention to detail and meeting deadlines.
Strong mechanical and troubleshooting skills.
Able to prioritize multiple incidents based on severity and SLA requirements.
Comfortable phone presence, with strong troubleshooting skills over the phone.
Excellent customer service skills.
Ability to multi-task effectively.
Experience with service desk ticketing software such as Remedy, ChangeGear, LAN desk, CRM, etc.
Smartphone troubleshooting including Blackberry, iPhone, Droid, etc.
Experience in troubleshooting incidents remotely either through the phone or application such a LogMeIn, GotToAssist, bomgar sessions... etc.
Other duties to be assigned
Aside from the normal shift, candidate must be flexible and able to cover multiple shifts and hour changes to assure solid coverage for the client.
Ability to work in a fast paced environment with a heavy call volume, while handling multiple customers. (Night support Call Volume predominantly much lower than 1st & 2nd shift )
Knowledge and troubleshooting skills in the Microsoft Windows OS, MS Office Suite, mobile devices, printers and other applications.
An ideal candidate will have an AS degree or Equivalent experience.
A minimum of 3 years of Service Desk experience, at least 1 year in a corporate environment preferred.
Good verbal and written communication skills a must.
Strong attention to detail and meeting deadlines.
Strong mechanical and troubleshooting skills.
Able to prioritize multiple incidents based on severity and SLA requirements.
Comfortable phone presence, with strong troubleshooting skills over the phone.
Excellent customer service skills.
Ability to multi-task effectively.
Experience with service desk ticketing software such as Remedy, ChangeGear, LAN desk, CRM, etc.
Smartphone troubleshooting including Blackberry, iPhone, Droid, etc.
Experience in troubleshooting incidents remotely either through the phone or application such a LogMeIn, GotToAssist, bomgar sessions... etc.
Other duties to be assigned
Technical training & Certifications:
A+ certification
IT Help Desk and desktop support experience a plus.
A+ certification
IT Help Desk and desktop support experience a plus.
Note: In case I am not available or for any
escalations, you can reach my manager -Jeff Woods @ 203-652-1444 ext 118 / jeff....@panzersolutions.com
============================== ============================== ============================== ============================== ============================== ================
Warm Regards,
Hasan Ahmed| Technical Recruiter
Panzer Solutions
50 Washington Street,
9th Floor, SONO Corporate Center
Norwalk CT 06854
Hasan.Ahmed@panzersolutions. com.
Direct: 203-652-1444 Ext 212 (OR) 651-433-7040 EXT 212
Fax: 203-286-1457
http://www.panzersolutions. com/reviews.
http://www.panzersolutions. com/job-opportunities.
============================== ============================== ============================== ============================== ============================== ================
Warm Regards,
Hasan Ahmed| Technical Recruiter
Panzer Solutions
50 Washington Street,
9th Floor, SONO Corporate Center
Norwalk CT 06854
Hasan.Ahmed@panzersolutions. com.
Direct: 203-652-1444 Ext 212 (OR) 651-433-7040 EXT 212
Fax: 203-286-1457
http://www.panzersolutions. com/reviews.
http://www.panzersolutions. com/job-opportunities.
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