Fw: Fwd: Urgent Requirement: Help Desk Engineer :: Edison,NJ.
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Ali Hamad
Jun 6, 2017, 12:05:22 PM6/6/17
to Selimiye IT
On Monday, June 5, 2017 11:35 AM, Minhaz Siddique <min...@gmail.com> wrote:
---------- Forwarded message ----------
From: Vivek | Efron Consulting Group <vi...@efrongroup.com>
Date: Mon, Jun 5, 2017 at 11:15 AM
Subject: Urgent Requirement: Help Desk Engineer :: Edison,NJ.
To: min...@gmail.com
Client is currently looking for a Service Desk Agent to work at their office in Edison, NJ. This is a full-time and the shift is Monday through Friday from 8AM - 5PM. This is 100% Phone Support.
General responsibilities include but not limited to:
Provide support of one or more user systems (desktops, laptops, printers, peripherals, and handhelds).
Identify known issues and apply appropriate resolutions or escalate to a higher tier group for resolution.
Knowledge of Active Directory and how to perform level 1 task
Handle incoming customer calls/ provide first-level Triage, gather information about the customer's problem, create a ticket for all customer inquiries using Service-Now, perform troubleshooting and problem resolution/ communicate resolution to customer/ perform problem resolution follow-up.
Ability to Map network drives/printers.
Knowledge of MS Office/Office 365/Citrix/ General network trouble shooting
Provide first-level and second level general trouble shooting
Provide PDA Support for Blackberry/ iPhone / Android/IPAD Provide status to pending trouble tickets in a timely fashion.
Review all open tickets on a regular basis and follow up
Document and communicate steps taken in troubleshooting process
Provide accurate information and documentation in the ticket Maintain and Contribute to Knowledge base.
Required Skills:
A minimum of 1 year Service Desk support experience or serving in a similar IT Support role
Analytical/technical troubleshooting skills in hardware and software needed
Level 1 Knowledge of MS Exchange/Active directory
AS400 experience a PLUS
HDI Service Desk Certification a PLUS
A+ Certification a MUST
Strong oral and written communications skills
Strong customer service skills
Must be able to sit for long periods of time
From: Vivek | Efron Consulting Group <vi...@efrongroup.com>
Date: Mon, Jun 5, 2017 at 11:15 AM
Subject: Urgent Requirement: Help Desk Engineer :: Edison,NJ.
To: min...@gmail.com
Hi,
Due to client
demand Efron Group is hiring for Help Desk Engineer in Edison, NJ, if
you are interested please share an updated copy of your resume , so that we can
have a quick conversation,
Job Title:
Help Desk Engineer
Location:
Edison, NJ
Duration:
C2H
SUMMARY
Client is currently looking for a Service Desk Agent to work at their office in Edison, NJ. This is a full-time and the shift is Monday through Friday from 8AM - 5PM. This is 100% Phone Support.
General responsibilities include but not limited to:
Provide support of one or more user systems (desktops, laptops, printers, peripherals, and handhelds).
Identify known issues and apply appropriate resolutions or escalate to a higher tier group for resolution.
Knowledge of Active Directory and how to perform level 1 task
Handle incoming customer calls/ provide first-level Triage, gather information about the customer's problem, create a ticket for all customer inquiries using Service-Now, perform troubleshooting and problem resolution/ communicate resolution to customer/ perform problem resolution follow-up.
Ability to Map network drives/printers.
Knowledge of MS Office/Office 365/Citrix/ General network trouble shooting
Provide first-level and second level general trouble shooting
Provide PDA Support for Blackberry/ iPhone / Android/IPAD Provide status to pending trouble tickets in a timely fashion.
Review all open tickets on a regular basis and follow up
Document and communicate steps taken in troubleshooting process
Provide accurate information and documentation in the ticket Maintain and Contribute to Knowledge base.
Required Skills:
A minimum of 1 year Service Desk support experience or serving in a similar IT Support role
Analytical/technical troubleshooting skills in hardware and software needed
Level 1 Knowledge of MS Exchange/Active directory
AS400 experience a PLUS
HDI Service Desk Certification a PLUS
A+ Certification a MUST
Strong oral and written communications skills
Strong customer service skills
Must be able to sit for long periods of time
Thanks & Regards!!
Vivek
Efron Group
27 School Street, 4th Floor
Boston, MA 02108
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