Fw: Fwd: Searching for Help Desk Level 1 - C - Professionals: 17-00519
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Ali Hamad
Jun 6, 2017, 1:29:41 PM6/6/17
to Selimiye IT
On Tuesday, June 6, 2017 12:46 PM, Minhaz Siddique <min...@gmail.com> wrote:
---------- Forwarded message ----------
From: Nathan Henry <Nathan...@colcon.com>
Date: Tue, Jun 6, 2017 at 12:31 PM
Subject: Searching for Help Desk Level 1 - C - Professionals: 17-00519
To: min...@gmail.com
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From: Nathan Henry <Nathan...@colcon.com>
Date: Tue, Jun 6, 2017 at 12:31 PM
Subject: Searching for Help Desk Level 1 - C - Professionals: 17-00519
To: min...@gmail.com
Hi Minhaz,
I'm Nathan Henry, a recruiter with Collins Consulting, Inc., a Service Disabled Veteran Owned Company and a Preferred Vendor to Fortune 500 clients nationwide. The skills in your online resume posting look like a potential match for the job description below. If you're interested in this opportunity, feel free to contact me at (847) 264-5172 or Nathan...@colcon.com.
If this position is not a match for your skill set or desired career path, I'd be happy to take a look at a fresh copy of your resume and talk with you about other opportunities. Referrals are great, too.
Help Desk Level 1 - C - Princeton, NJ
7 - 9 YEARS OF EXPERIENCE IN THE FOLLOWING: RESPONSIBILITIES: Primary function is to answer calls arriving at the Support Center and to accurately identify, prioritize and log the service requests within the established standards. Diagnose problems by asking accurate, concise questions in a professional and timely manner. Accurately prioritize, categorize and log calls, reset network passwords, resolve print queue problems, manage crisis escalation and transfer calls to other support group as appropriate, assist in projects as needed. COMPETENCIES: Excellent customer service, interpersonal, organizational and communication skills; Ability to work in a fast paced changing environment; Understanding of Windows based applications; familiarity with relevant operating systems, the Lotus and Microsoft Suite of products, the Internet and networking; ability to recognize priority issues and escalate accordingly; ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; ability to learn new processes and procedures. QUALIFICATIONS: Associate degree in Computer Science or a related discipline, and at least one, typically three years experience in IT or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs.
Hours for this position are 11:30 am - 8:00 pm EST.
The candidate will start as soon as selected and has cleared onboarding.
The manager is not looking for Administrators or Programmers.
This position is Help Desk position that is Customer Service oriented where may have to work with Sales people as well as customers.
Should have Technical abilities like troubleshooting for Windows, installing windows drivers, some desktop knowledge so can solve issue while on the call.
Previous experience working in healthcare/medical devices preferred or even having a Nursing background may assist.
Will be supporting blood glucose sensors for diabetes so any knowledge of diabetes or blood glucose sensor experience would be helpful but not required.
Hours for this position are 11:30 am - 8:00 pm EST.
The candidate will start as soon as selected and has cleared onboarding.
The manager is not looking for Administrators or Programmers.
This position is Help Desk position that is Customer Service oriented where may have to work with Sales people as well as customers.
Should have Technical abilities like troubleshooting for Windows, installing windows drivers, some desktop knowledge so can solve issue while on the call.
Previous experience working in healthcare/medical devices preferred or even having a Nursing background may assist.
Will be supporting blood glucose sensors for diabetes so any knowledge of diabetes or blood glucose sensor experience would be helpful but not required.
Let me know if you have any questions.
Best regards,
Nathan Henry
Collins Consulting, Inc.
999 Plaza Drive, Suite 240
Schaumburg, IL 60173
999 Plaza Drive, Suite 240
Schaumburg, IL 60173
Collins Consulting, Inc. is an equal opportunity employer. Collins Consulting, Inc. does not discriminate against employees or job applicants on the basis of race, religion, color, sex, age, national origin, handicap, veteran status or any other status or condition protected by applicable state or federal laws except where a bona fide occupational qualification applies.
If you are interested in this position, please click here.
If you would like to unsubscribe from Collins Consulting Inc, please click here.
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