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Glendora Starr

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Aug 2, 2024, 8:26:45 AM8/2/24

to seivikcyapan

Apparently this is an ongoing problem when attempting to register for an account with Netflix. When reaching the credit card stage, step 3 I believe, being turned away with the notice: "Sorry, but we are unable to complete the sign-up process now. Please try again later." Elsewhere the solution mentions faulty response to the card used or the bank behind that card. In my case I attempted to use cards from two different banks, one here in AU and the other on a US bank... and even offered to pay via PayPal... to no avail. Why? Does Netflix not want my business? Is this something personal? Is there another choice for the same service Netflix offers?

I called to Netflix support team and they give a solution and it worked great, I could move from Paypal to Debit card , I was unable due a message in a Yellow box saying that wasnt possible the sign up procces . On the phone you should say them you want to erase the paypal option from your account , then they will stop your memebership, try you to log off, the solution that technical support gave me was , not the click on the "Log in " option ( Never click on the resume membership , it will head you to the kind of glitch) , instead you must click on the option " Join free for a month " then when the page requiere your mail and pass just put the email and pass that you have been using normally for your netflix account , next step is choose your plan and fill your payment option . I had been talking for almost an hour with technical support and finally the gave me a solution . Hope it works for you .

I was stuck at the payment (step 3) option too. I managed to go back to the Netflix home page and view my account settings since I was partially set up. I was hoping to input my credit card there. When I filled in my phone number, Netflix said it had texted me a confirmation code and to enter it. It's been 2+ hours and I have not received any text. I also tried the option of having Netflix call me with the code to activate my account. I got a message saying it had called, yet no calls came to my phone and it has been 2+ hours.

I stayed on the phone with my credit card company while entering my payment information. They keep telling me no transaction is coming thru on their end, even when they check the declined transactions. It' s just not appearing.

I logged out of Netflix on all devices (computers, firestick, tv, etc.) and then waited 3 MONTHS. Then I tried again and my credit card payment went through. Mind you I had also done this at least once in the past and it had not gone through then. I can only guess that they let a % of new credit card subscriptions in a month and then try to make everyone else buy their Netflix gift card by saying their credit card transactions won't go through. If weren't for specific shows that are only on Netflix, I would refuse to do business with them. I am still dissatisfied what I went through to sign up. It does feel dishonest, and I am weary about what's going to happen when I have to update my credit card for payment.

I too had the same issue when I try to set up the Netflix account with my yahoo email address. When I happened to select the payment method it kept on givining the above error message in a yellow box for both visa and paypal options.

Is anyone else having an issue with Apple TV being unable to connect to the server. Everytime I try to go into Netflix I get a message saying "Unable to sign in. Apple TV can't connect to the server at this time. Please try later." I have tried unplugging the ATV multiple times with no luck. I have been able to get into my netflix on my iMac so that doesn't seem to be the issue.

The only other thing I can suggest is to reset the settings: Choose General > Reset Settings from the main menu on Apple TV. That means you'll have to re-enter all your accounts and passwords (including your wireless network password). Pain in the neck, I know. And it still might not solve the problem. ?

I just had a similar issue, only the Settings, Computer, and Internet menus and nothing under the internet menu. Would not connect to my library under Computer. Unplugged the Apple TV, waited 20 seconds, plugged in. Full menu and Netflix came up.

I have same issue. About 3 weeks ago, the video didnt work only netflix and youtube app. I shut down my phone. Unfortunately, it wasnt perfect solution. I also did reset all settings. It seemed to have solved problem completely, but I get same issue now. I want to know which thing occurs this problem, with apps or IOS? No matter what it is, it needs to be updated.

I have been unable to watch Netflix or any "other" video content using the Firefox browser for the past few weeks. I've been pulling my hair out while working through the help articles, alongside bouts of furious googling - all to no avail.

On Netflix I am getting error code F7701- 1003. Netflix is telling me to use the latest version of Firefox, but I have been checking for new updates almost every day since I noticed this issue. My current version is 100.0 (64-bit)On other website I'm getting the error message "No compatible source was found for this media."

I have followed all of the fixes listed on the following articles, but so far have not been able to fix my problem:Fix common audio and video issues Fix video and audio problems on Firefox for Windows N editions

Netflix just won't work with the new Orbi. We're getting an error message stating that it looks like we're using an unblocker or VPN...we're not. The guy at Netflix told my wife that, in effect, Netflix doesn't work with Orbi because of the way devices switch between one unit and the other to get the best signal, or something like that. I switched back to our older Netgear router and everything's perfect.

We had the Orbi hard wired into an Arris cable modem from our ISP. All the devices (Sony smart TV, 2 PC laptops, Chromebook, 3iPhones on wifi. Great signal and functionality with everything but Netflix. Took the Orbi off and put our Netgear Nighthawk (R7000) back in and Netflix was immeditely great.

Could also be that the switch to Orbi prompted a DHCP address change from the ISP, and the one the OP got just so happened to previously be assigned to someone who was known to run a relay like Tor. If that's the case, it'll expire on its own...eventually.

I think they're going to have to come up with a better excuse than this. If Orbi had this problem, then all the other distributed/mesh systems out there should also be "incompatable" with Netflix. This is not the case, though. Whether or not you are jumping from satellite to satellite would be completely transparent to Netflix.

As a test, I just started a Netflix stream on my laptop and then started moving around the house. I verifiably saw my laptop jump from one Orbi satellite to another, and Netflix never missed a beat. So, gotta call b.s. on their claim that "Netflix doesn't work with Orbi".

Occasionally on my TV's built in app netflix hiccups - I think this is more a netflix issue. Try signing out of the app and back in. No problems on iPads, chromecasts, and netflix all sorts of different places and locations. Perhaps try a different wifi channel if you're in a congested wifi neighborhood. Try channel 1 or 11.

Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.

Since then we have been having issues with our Netflix account and access from all devices in our home (smart tvs, laptops, mobile phones, ipads). The issue is that occasionally like maybe once or twice a month, we notice our Netflix profile pics change to different pics and all of Netflix's 3P content is no longer accessible for e.g. Friends, Star Trek, Go Titans Go etc. After a couple of days, our profile pics return to the ones we have selected and all the 3P content comes back. This keeps happening.

Today I contacted Netflix customer support who told me all the 3P content is available on Netflix from Ireland where I live and suggested I either have a proxy or a VPN connection that is causing these issues. The only thing I could think of is the Deco mesh we installed in Jun last year.

So I tested this. I connected my mobile phone to mobile data instead of our wifi network, and behold all 3P content comes back. If I switch back to the wifi network, the 3P content no longer appears in our account profiles (I checked all profiles). Second test: I connected my laptop directly to the ISP modem (to which the deco router is connected). Lo and behold, all 3P content comes back & our profile pics return to the ones we selected.

Can someone suggest a solution for this? I looked in the app and nothing there jumps out at me plus I'm wary to change anything in case we lose all internet access. I'm not very tech savvy. As a last resort I would need to uninstall Deco, which would be a shame as I really like its utility but alas my family will choose Netflix over Deco I know for sure.

@David-TP Hi David I tried the first setup instructions to change the DNS settings and it worked! Netflix is now loading with our profile pics and shows 3P content which was missing before. I did not try the second option because I think it doesn't apply to us. Our ISP's modem was the old router with Deco now being the new router, so I'm unable to follow how modem and old router are two different devices. In any case, step one worked and hopefully the issue won't recur. If it does I can come back to this thread and let you know.

Would it be possible to record a video clip or send some pictures about what they look like when connecting to Deco since it is the first time I see such feedback and I am not quite sure what the issue looks like?

Would it be possible to record a video clip or send some pictures about what they look like when connecting to Deco since it is the first time I see such feedback and I am quite sure what the issue looks like?