I then installed the SDK on an older Windows 10 installation (64 bit, 1709 Build 16299). The sample applications ran, but when the scanner window launches, it does not detect the connected fingerprint reader. I tried switching the device driver from "U.are.U 4500 Fingerprint Reader (WBF)" to the normal "U.are.U 4500 Fingerprint Reader" but it didn't help.
I tried the Biometric Fingerprint Plugin (by Productive Computing) for FileMaker and installed version 2.0.1.2. It comes with a sample FileMaker application for enrolling fingerprints and searching them. The plugin installed correctly, however, it also gives me the same issue upon scanner Window launch. The error message says "The fingerprint reader is not connected. Connect the reader." A screenshot is shown below.
As a result, I am neither able to use the code samples given with the SDK, nor able to use the demo file provided by the plugin, because the plugin isn't getting detected. I thought maybe the device was faulty, but it is working fine with Windows Hello fingerprint sign-in (using the WBF driver), as well as with the TimeDrop software (using the simple, non-WBF driver). The SDK is working with neither of these drivers.
Go to the Device Manager and locate the fingerprint device. Then Right Click >> Update Driver >> Browse my computer for drivers >> Let me pick from a list of available drivers.
I'm trying to install the DigitalPersona fingerprint driver using Driver Wizard, the problem is, the fingerprint reader works fine before installing with Driver Wizard(means you can still tab your finger on the reader and it responds well)
But after Driver Wizard completed the installation, the fingerprint reader is not functioned anymore(you tab finger on it, and no response).
Hi Dennis,
Thanks for the explaination,
I found out the usb info on the device management, it's a composite device, and i have the API of the fingerprint reader, what i wonder is, i can detact the device in VISA interactive Control, but just didn't show the "blue light" as the original installation.
People with difficult-to-read fingerprints may wish to press slightly harder, hold their finger on the reader slightly longer, touch their forehead before touching the reader (skin oils aid in readability) or register and use one of their other fingers.
The high-quality metal casing resists unintentional movement. The DigitalPersona 4500 Reader utilises optical fingerprint scanning technology to achieve excellent image quality, a large capture area and superior reliability.
The DigitalPersona 4500 Fingerprint Reader is designed for use with a full range of HID Global software including their authentication solutions as well as HID DigitalPersona Software Development Kits, providing a natural extension to your security system and applications. The reader works with Windows 10 Hello Log-in (please contact us for the software drivers and SDK).
On basis of U.are.U 5300 Optical Fingerprint Sensor and the FingerJet Biometric Engine ,it provides an unmatched ability to authenticate even the most difficult fingerprints accurately and rapidly. Because biometric optical fingerprint scanner Incorporating a durable IP64 rated glass platen that is also highly resistant to chemical and physical damage, the U.are.U 5300 fingerprint reader is well suited for harsh environments.