SEBI Circular on : Publishing Investor Charter and disclosure of Investor Complaints by Stock Brokers on their websites
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Subject |
Topic |
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02-12-2021 |
SEBI |
Publishing Investor Charter and disclosure of Investor Complaints by Stock Brokers on their websites |
Investor Awareness |
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Highlights of SEBI Circular dated December 02, 2021 Publishing Investor Charter and disclosure of Investor Complaints by Stock Brokers on their websites In order to facilitate investor awareness about various activities which an investor deals with such as opening of account, KYC and in person verification, complaint resolution, issuance of contract notes and various statements, process for dematerialization/rematerialization etc., SEBI has specified an Investor Charter for Stock Brokers inter-alia detailing the services provided to Investors, Rights of Investors, various activities of Stock Brokers with timelines, DOs and DON’Ts for Investors and Grievance Redressal Mechanism which is placed at Annexure to this circular
SEBI directed the Stock Exchanges to advise Stock Brokers to bring the Investor Charter for Stock Brokers to the notice of their clients (existing as well as new clients) through disclosing the Investor Charter on their respective websites, making them available at prominent places in the office, provide a copy of Investor Charter as a part of account opening kit to the clients, through e-mails/ letters etc
Additionally, in order to bring about transparency in the Investor Grievance Redressal Mechanism, SEBI decided that all the Stock Brokers shall disclose on their respective websites, the data on complaints received against them or against issues dealt by them and redressal thereof, latest by 7th of succeeding month, as per the format enclosed at Annexure ‘B’ to this circular
These disclosure requirements are in addition to those already mandated by SEBI. The provisions of this circular shall come into effect from January 01, 2022
SEBI Circular no. SEBI/HO/MIRSD/DOP/P/CIR/2021/676 dated December 02, 2021 is enclosed herewith for your ready reference.
In case of any clarification or assistance required in implementation of this circular you may contact VANDANA VANIA (SecMark Consultancy Ltd.)– van...@secmark.in / 9223303460 SHARDUL SHAH - shard...@secmark.in/ 9869265949 / 9653415968 |
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