Px2201 Warranty

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Zenia

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Aug 3, 2024, 4:06:15 PM8/3/24

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Our warranty policy commences from the order date and most products have a limited warranty period of 12 months. Please refer to the information provided in the product packaging for the exact warranty period applicable for your specific product.

Products that are returned due to reasons that are unrelated to product defects will receive the refund amount equivalent to its product price as on the date the order was placed. We are unable to provide return mailing labels nor are we able to provide refunds for shipping costs. Membership points equivalent to the refund amount will be reversed upon receiving the refund.

Partial Refunds of Bundled Items:
If you would like to keep part of your purchased bundle, the retained product will be priced at the full selling price based on the period of original purchase. The final refund amount would be = Bundle Price - Standalone Selling Price of Retained Product.

Cancellation or returning of orders that have been processed or shipped may be approved on a case by case basis, based on our sole discretion. Authorised returns will incur a charge of SGD $20 (or 5% of the order total, whichever that is higher).

All return requests will require a Return Merchandise Authorisation (RMA) number prior to being returned. Returning a product without an RMA number may result in us not being able to identify your returned products, or may result in a longer processing lead time.

Orders for Creative Aurvana Ace 2 are covered under the 15-day satisfaction guarantee, when purchased directly through the Creative Store. If you find that these products you've purchased direct from the Creative Store do not suit your needs, is defective, or is damaged in-transit, you have the option of returning it to us within 15 days of your order for a refund or an exchange.