Kaspersky Download Crack
Tina Larzelere
On access sessions i can set it up before hand to allow interaction with Kaspersky but for support sessions that isn't an option as i may get a cold call from a customer with an issue. Also every time screenconnect updates i have to change the setting in kaspersky again.
I have done that on our access sessions that we have setup. However most of our support sessions are older folks that would rather us just login and fix it without them doing more than clicking a link and typing a code in. Is there no way to get screen connect whitelisted? we didnt have this problem with Logmein or teamviewer so there must be some way to make it work.
As I remember , this has been an issue for years. You say your reaching out to them but it seems its falling on deaf ears . Is there a solution to this likely in the near future? Is there anything the community could do , with regards to putting some preassure on Kaspersky?? Please let us know.
From what I can see , Kaspersky's self defence is blocking ScreenConnect. However , it doesn't block logmein or teamviewer. Is that because a) Kaspersky are willing to work with Logmein and not screenconnect OR B) logmein found a way around the problem?
As a workaround i have been using screenconnect to load teamviewer's quick support launcher and then just disabling kaspersky until i am done working on the computer. However this is not an ideal solution
Ive been doing something similar with my logmein account. Probably takes longer than your way though (since I wouldn't really call my way 'quick'!) . Since Im already paying a few hundred/annum for logmein Im not too keen to pay again for Teamviewers quick connect. Im probably like you, Im looking for a solution which allows me to connect to Kaspersky to do upgrades and re-new licences. Ive got at least a couple of hundred PCs with Kaspersky on them and it takes nearly 15 minutes to go through the motions of installing logmein temporarily, making screenconnect trusted then uninstalling logmein.
Telling the user to disable self defence is OK in theory but obviously the geeks at Kaspersky who suggested this don't live in the real world! Older people get really confused ..the word 'Kaspersky' in itself can cause brain melt downs for the over 70s , what a power-user would do in 20 seconds would take 15 minutes of major confusion amongst other folk.. In fact Ive given up trying to explain many times . Then there's the customers who EXPECT you to do everything without them lifting a finger ..they wouldn't lower themselves to this sort of assistance and of course the servers and PCs which are unattended...who's going to help with those the resident Ghost maybe!
Logmein got around this, as did Teamviewer. I think I'm correct in my assumption that its simply a matter of money talks? Logmein/Teamviewer paid Kaspersky to make it compatible and screenconnect wont or its going to cost too much!
As others have stated, it's pretty annoying that it's impossible to interact with Kaspersky using ScreenConnect without manually reconfiguring Kaspersky ahead of time. This is really annoying when connecting to a new computer for the first time using a Support session since the only way to interact with or reconfigure Kaspersky in that case is to use an alternate remote support tool.
In addition to Teamviewer, (which others have mentioned & which can be used without installation on both sides of the connection by running the TeamViewer QuickSupport tool (TeamViewerQS.exe) on the client's machine & then using the TeamViewer Portable download on your machine), another tool that works well which is very quick & easy is AnyDesk which uses a single small exe that runs without installation on both sides of the connection.
While I realize that the root issue may be outside your direct control, it would seem that by "declining" this feature you saying that you have given up on trying to solve the issue and are unwilling to even consider pursuing it further, even though functionally it is a legitimate limitation of your software that has somehow been figured out by not only many of your major competitors (TeamViewer, LogMeIn, GoToAssist), but also by smaller & lesser known competitors (such as AnyDesk)... Is that really what you are saying?
I am facing the same problem. It seems like every other remote support tool is able to interact with Kaspersky except ScreenConnect. Can you please look into this problem further and/or follow up further with Kaspersky to figure out a solution?
Adrewstop, what happens is when we are remoted in to a customers computer to say put a new product key in as soon as we launch the user interface kaspersky blocks all interaction. and the only to fix it is to close the remote session and restart the session. we still can not interact with kaspersky however.
I reached out to our Kaspersky contact today and am waiting on an update. This has been an ongoing process and we've progressed forward, so I'd expect to see our application on their whitelist in the near future.
Since I'm still on 6.2 that's great, thanks! And just for future reference, what is the process for getting future versions white listed as well? Were you able to establish a relationship or some kind of arrangement with Kaspersky such that future versions will be automatically white listed by the time they are released as stable?
I am reopening this topic as we are still receiving reports of undesired behavior. Over the past few months we've been actively working with the Kaspersky to mitigate the issues and whitelist our application. It seems although these efforts have helped, there are still a number of ongoing problems.
I worked with Kapsersky directly on this problem and they issued a private fix for us. It gets rid of the secondary UAC type prompt that is visible on the client end but not through a remote session. I'm not certain, but maybe the PF can be applied for other Kapserky customers?
This problem still exists. I just remoted a client and installed Kaspersky Internet Security 2018. I had to advise the client to input the Kaspersky activation code herself as I could still could not click on anything within the Kaspersky window. I do have the most recent version of ConnectWise installed on both host and client machines.
We installed Kaspersky Endpoint Security and Kaspersky Internet Security and, in both cases, was able to access the Activation dialog and interact with it. For some reason we cannot replicate what you're reporting on our own. When you get the time, please submit a report to our Support team, so we can get to the bottom of this.
Hi Kirsten. I did submit a support ticket back in January 2018 for this (Ticket #9706559) and a solution was never given at that time. I was told that it was out of your hands and to try to put pressure directly on Kaspersky. Was also given info on adding ConnectWise as an exclusion in Kaspersky, but of course I cannot do that remotely either. This issue has been going on ever since then, and even longer from what I have read in the forums. It has never once worked for me while remoting a client to install or make changes to the Kaspersky Internet Security suites (haven't tried Endpoint suite). I always have to do a workaround like using TeamViewer temporarily, or have the client input what I need to since I cannot. Also note that this is specifically when using ConnectWise Control (not Automate).
Well, a year later and this is still an issue. Just remoted a new client who already had KIS2019 installed on Win7Home and I could not interact with her Kaspersky interface at all using my Win10Pro machine.
I concur with the above. I've upgraded to the latest version on clients and server. Kaspersky is still making things difficult. It'll prevent any dialog boxes appearing on my screen when I try to specify screenconnect as a trusted application, also when I try to choose to ignore the Elsinore programs. Its a right pain to be honest.
Only 2 hours ago I had to drive to a customers house to reinstall screenconnect as Kaspersky had choosen to block Elsinore app! Im sure Im like many Elsinore Server users : having paid hundreds for remote software and have the majority of customers running Kaspersky...which do you decide to drop!! Or continue with both and have higher stress levels and inconvenience..on a daily basis.
Still nothing on this glitch, seems like its been going on for awhile; we just recently updated to the latest version and seems like it keeps happening. It will be extremely helpful if it get resolved.
Kaspersky has been an issue for years as far as I know. I gave up in the end and moved all my customers onto a different security package as each ones licence lapsed. Eset and Malwarebytes seem to both work fairly well. Im sure 'many' others will also work.
Logmein and teamviewer (two massive companies with a lot of money and power) both work well with Kaspersky... Logmein and Kaspersky are offered as a part of the same package (have a look what you get with the expensive logmein packages) make of that what you will !
Yeah it never really got fixed. In fact it's gotten worse as it now prompts the customer to approve when we attempt to do a remote update. And the phrasing makes it sound like you've been hacked so people get freaked out and call us confused.
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