Application for Customer Service Agent Position

[Raafat FOUAD]

Dear Team,

I hope this message finds you well.

My name is Raafat Fouad, and I’m reaching out to express my interest in any open positions you may have for a customer service agent. I have over 4 years of experience working in customer support, including 2 years specifically in the travel industry. During this time, I have gained solid experience using platforms like Zendesk, and I’ve handled both live chat and email support with professionalism and care.

I take pride in my ability to stay calm under pressure, communicate clearly, and resolve customer issues efficiently while maintaining a positive tone. I’m passionate about creating smooth experiences for clients and building trust with every interaction.

I’d be grateful for the opportunity to discuss how my background could be a strong fit for your team. Please let me know if you’re currently hiring, or if you’d be open to keeping my CV on file for future opportunities.

Thank you for your time and consideration.