Documentum Contractor
Sahithya-SCubeIT
Documentum Contractor
Glenn Mills, PA
SPECIFIC RESPONSIBILITIES
•
• Provides IT application operations ( for applications..
• Ensure all assigned incidents are managed according to SLEs. Ensure that Priority 1 and High Priority incidents are addressed with urgency. Participate in post mortem activities and report generation as required.
• Work with other global application teams, infrastructure operations (DTS), and vendors to implement new and updated systems as required.
• Support application architecture based on standards and requirements.
Includes: co-ordinating server installations, installing application components, hardening applications to established guidelines, identifying and requesting required firewall rules, requesting and responding to server and application assessments, requesting and responding to security reviews, coordinating and testing backup/restore procedures with the infrastructure team, coordinating and testing system monitoring procedures with the operations management team.
• Perform software and server administrative tasks including ongoing support and coordination of the DA application hardware infrastructure and the coordination of network activities with the appropriate global owners. Implement new releases, software updates, patches, and modifications to application components and their supporting technologies. Provide periodic health and capacity monitoring for the applications.
• Participate in a 24/7/365 on-call rotation.
• Analyze and project long-range capacity & capability requirements to ensure DA technology operations is responsive during normal operations as well as during unpredictable peak demand.
• Participate in application performance optimization activities. Identify, coordinate, and act on solutions that would improve Platform applications performance.
• Perform project assignments and attend project meetings.
• Comply with established change control processes.
• Responsible for collation of data and the distribution of periodic operational reports. Analyze data to monitor and maintain key performance indicators and SLO/SLAs
• Provides operational service in accordance with established stakeholder SLOs/SLAs.
• Provides operational service in accordance with established OLAs with key DTT services partners and organizations (e.g. Service Desk, GNOC, etc.)
• Conduct technology and best practices research to develop solutions that meet business process requirements and align with business strategy and direction. Work closely with program teams to provide technology recommendations and best practices.
• Recommend tools/develop custom tools that improve day-to-day processes and provide proactive monitoring and notifications.
• Develop and/or implement policies and procedures for ensuring the integrity and security of applications.
• Ensure that all operational documentation is completed in accordance with DTS/OIM standards. Work with team leadership and program teams in reviewing new documentation.
• Provide knowledge transfer and mentoring for new team members.
Mandatory:
• Technical proficiency including systems experience, strong troubleshooting and problem solving skills, and issue management in a multi-platform environment.
• Experience operating Documentum 6/6.5, Windows 2003 server, IIS, SQL Server, .NET 3.5 custom developed fat client business solutions, Vista/MS Office 2007 laptops in a multi-national/international enterprise
• Strong operational knowledge of administering business application(s) using these toolsets: Windows 2003 and IIS 5/6. Familiar with ASP\ASP components, HTML, ISA, Javascript, LANS/WANS (firewalls, proxy servers, load balancing hardware, network devices), Microsoft Clustering, .NET, SAN, SMTP, SQL, service monitoring (e.g., MOM, HP Systems Insight Manager), VbScript, and XML. Knowledge of Active Directory, Autonomy, Exchange, Veritias backup, and Visual SourceSafe a plus.
• Preferred ability and discipline to work and succeed in a fast pace and organizationally complex environment, to effectively adapt to rapidly changing technology, and to lead and manage projects.
• Experience with implementing and designing enterprise applications. Must appreciate the important aspects of running a 24/7/365 operation. Experience with supporting 10K + users in an enterprise application a plus.
• Knowledge of emerging IT technology solutions, industry trends, and progressive operations methodology.
• Excellent oral and written communications ability. Must be able to communicate effectively with all levels of the organization. Proven ability in communicating is essential along with the ability to differentiate appropriately. Able to discuss complex technical concepts.
• Experience is required in managing and organizing documentation within operational environments with focus upon indexing, content labeling, runbook development/maintenance, operational readiness processes and activities.
• Sensitivity and cultural awareness is essential as the role will involve contact with a variety of people around the globe.
• Discipline and experience in recognizing and handling confidential and sensitive information.
• Experience- knowledge of ITIL and/or MOF IT service management models; certification a plus.
• Min 3 years of experience in an IT operations function for large-scale enterprise applications and environments
• Excellent time management is essential.
• Attention to detail is essential.
Education Requirements:
Minimum: Bachelor-level degree in information technology or computer science, or equivalent educational or professional experience and/or qualifications. MCSE and similar industry certifications preferred.
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Regards
Sahithya
SCube Infotech, Inc.
Mail: sahi...@scubeinfotech.com
Web: www.scubeinfotech.com
Groups: http://groups.google.com/group/scube-infotech-requirements/subscribe
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