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Most risk management tools, used for modelling with commercial products, such as @risk or Monte Carlo simulation, have been developed as problem-solving tools [84,85] but are silent on how to assemble the requisite expertise, knowledge and social capital to be able to effectively use those tools. These tools, while highly appropriate in simple/standard or complicated situations as argued by Snowden in his Cynefin Framework [16,17], are not appropriate for complex or chaotic situations where use of 'best practice' tools is often dangerous because they support delusions of control in highly unordered situations. Uncertainty presents different challenges to risk because while risk can be known and anticipated (highly relevant in simple/standard or complicated situations), uncertainty throws project team members and leaders into the unknown.
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