I have a team that has 3 managers, Product Owner, Dev lead, QA lead, mostly contractor staff and some FT staff that report to those managers (including me) and a few offshore developers. So it's not the ideal scrum team by a long shot but it's our reality that will not change. I'm the scrum master for the team and have a team member, who's a manager, that doesn't trust that the offshore team is giving accurate estimates for their work and feels that they are overestimating their hours per task. She doesn’t trust the Lead developer or the Manager of the offshore team. We do backlog grooming and planning together and she doesn’t bring up her concerns then. She complains later during scrum or during manager meetings that she believes they under allocated. The Lead developer and manager pulled me aside to say it’s impacting their team’s morale. I’ve been encouraging the developers to be as transparent as they can with their work. Lot’s of details in stories and task, etc… to help address this but it’s not working.
A suggestion that the Dev Lead and Offshore manager made is that the QA manager should come to them directly with these concerns. Not bring it to the entire team. If this were a cross functional team then I wouldn’t agree to this since I feel that the way to build trust is to be open with the team. But since our team is so stratified it’s hard to build trust since team members won’t freely speak. Should I follow the suggestion and have these type of complaints made between managers? Any other advice? -Karen.
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