What kind of improvements do you want to do?
We are constantly improving the theme and adding features which will help the customers. If you copy e.g. the WebHelp theme you build on your own codebase. If we update the code base of the original WebHelp theme, your theme won't get the updates since it's a copy of the old codebase. That's why we decided to have a core code which can't be changed to guarantee continues updates.
What kind of customizations/features do you miss in the Help Center theme?
The current version contains a lot of new features and we improved the flexibility for the look and feel a lot.
Feel free to
reach out to our support to learn more about that.