wagliv wannatah manolis
Sharon Harris
For the past four years, I've had no problem streaming Netflix over my Roku box (I have high-speed dsl). Then two months ago, it stopped streaming. I've been on the phone with Roku for hours and tried everything, including buying a new Roku box. There doesn't seem to be anything wrong with the Roku, since I tried it at another location (on a much slower Verizon dsl connection) and it works fine. So I bought a Vizio apps TV -- I have no problem connecting wirelessly or connecting to Yahoo News or Yahoo Finance, but it won't stream at all (Netflix, YouTube, etc.) Vizio sent a repairman and there's nothing wrong with my TV. They say that it's a problem with Verizon dsl or a router issue. Verizon has checked my line, has sent me a new gateway router (I've tried both the Westell and Actiontec) and nothing works. But it worked fine two months ago!!! Anyone have similar issues -- or solutions???
Thanks, but I think the firewall is off. When I look at the router settings it says, "The default firewall security level is set to "Off". Activating the firewall is optional. When the firewall is activated, security is enhanced, but some network functionality will be lost." FYI, this is what it says for the Firewall Status:
I have the same issues. and V'zon tells me that I need the faster version of DSL to use netflix, This is something I had for two years then V. took it away because " I live too far from the substation" now I get another notice that I am being offered the higher speed DSL. I am so confused and frustrated
I don't think speed is the issue. I took my Roku box, which stopped working at my house with very fast dsl (15 Mbps), and tried it in my apartment which has very slow Verizon dsl (1 Mbps). The same Roku box worked fine in my apartment?!?
I just ran a test on my MacBook and it streams fine here. I run a Nokia gateway here and it is on the most recent firmware available. Maybe it has something to do with the gateway you have or there is something going on with the network in that location. That might need a bit more troubleshooting there. Not sure what you are streaming to maybe it is worth trying another client.
If your streaming to the TV was not working you could check to see if the application on the TV is in need of an update. It might be software on the TV that is resulting in the problem. I have seen times when I had to update the Netflix application so it would work. Clearing the cache for the application might help. It has been some time since I had to play that game with it. I have seen times when one of my devices needed an update and that impacted services working until I did the update. I know I have seen such issues on the Windows clients here. I have seen less with the Apple devices and/or my Linux clients. Between the clients and the Playstation, Xbox, WiiU, and Switch and the AV receiver I stay busy at times keeping all the tech here working as no one else here has much of a clue.
Good point. Yesterday I checked for updates on the Netflix app as well as the Vizio. They were both current. Just to be safe I deleted the Netflix app and reinstalled it. Also Netflix provided a link so that I could clear the cache. All to no avail.
Does your TV have multiple HDMI inputs? If so you could connect a FireStick and stream to the TV with a FireStick and have Netflix delivery direct to the Visio that way. It seems like a problem with the Visio TV or the application on the TV.
If you can stream to the TV from your client that might do the trick. Our TV is not that smart so I have to deliver content via the Pioneer Elite AV receiver. That actually works quite well for us. I have been told so many times to just get a smart TV. Well, the Sony TV still works and does 1080p and the lamp is cheap to replace so until it dies it lives on in our house. I added a FireStick to our solution as I find the Xbox interface to be a bother. The FireStick works great and was super easy to get connected. It was fast and just super easy to get connected. Much more so than some of the other things.
So once you get the stream launched on the phone then when you connect from the hotspot back to the gateway for content delivery through the gateway the session will continue and you can then stream the video?
So the TV with the Netflix app cannot connect to the server and just presents that screen on the TV but if you feed the service through the hotspot, get the server connection made then switch the content delivery back sourced across the gateway the content stream will continue. This is not just a brief run of cached information? The service will continue to stream. Very odd the application cannot make a connection to the server from the app on the TV. I still tend to believe the Netflix application is a HTML based communication on 433 secure HTTP. Maybe it has something to do with credentials delivery.
Between chats I again pulled up Safari and went to Netflix and then launched Troll and it pops and runs no problem. That is HTTPS. I would think they would be doing the same with the Netflix app as it would not make much sense to do otherwise. More development effort.
So it makes me more intent on thinking it is maybe with the authentication services given it has to be a secured session for the user. Once the session is established the service transition does not seem to be a problem. It is still the same client source just some routing changes more than likely. Well, at least you have a bit of a workaround until it can be figured out.
Well, ok. 1.00.16 I think that might be the most recent one but when I try to navigate to the wireless support info it fails. There seems to be a problem with the server or the linkage to the server. Very odd that it can confirm the servers but that probably does not have an identical step like the user authentication process.
This is a local network connection. PC's on this network are able to access the Emby Server via wired and wireless connection to the Server. Android tablet connects wirelessly to the server. All these connections are through Chrome.
I did not voluntarily change anything in the router configuration or in the server firewall settings. I have verified that EmbyServer and EmbyServer.exe are still on the allowed apps for the firewall (using Windows Defender). Port 8096 is listed as open. I don't see anything in the event logs that seems to be a blocked attempt (but it has been a while since I have had to get into the guts of windows logging).
Operator error is always possible, of course. I am the only person with access to the server PC and router configuration, so unlikely that someone else made a change yesterday.
WakeonLAN application on the Roku can wake up my server. It uses MAC addresses, so that is not extremely relevant. It does demonstrate that there is a network connection between the two devices.
If you press the Home button on your Roku remote and go to the Roku homescreen. Go to Settings >> Network >> Check connection and see if it isn't the Roku itself. Roku recently enabled IPV6 with firmware 12 and this addition might be causing you grief. Having the Roku re-detect the network will eliminate that as a source and let us move forward.
Once you make sure the Roku has the correct network settings you can also delete every single Roku device in your Emby server. Go to your server dashboard and choose the device tabs and remove every Roku device. Do not worry. As users reconnect it will readd their device to this screen.
Once you have done that if this Emby server is using Windows make sure it is using "Private network" and hasn't reverted to "Public network". When your router disconnects and reconnects sometimes Windows will do this if the event also disrupts the PC like a power outage or similar.
You may not be able to get to this option. If you cannot do not worry. You can make the Roku do this by delete all the Emby apps from your device. Then restart the Roku. The Roku will notice you have no applications tied to that cache any longer and wipe that space. Then reinstall the Emby apps on your Roku again.
If it still doesn't work after all of the above the problem is part of your network. Likely something on the PC side has blocked the Roku since it tries to connect to the PC. And if Emby is not running it might get seen as an intruder. It will then block the Roku if this is security software. If you use security software you might want to make sure your Roku IP isn't blacklisted.
This evening (6/14) - the Roku could no longer find the Emby server again.
This time the previous fix was not successful. I am able to access and playback from the Emby server via other devices on the network.
The only change to the Windows machine running Emby server was a Firefox update. No changes to the Roku device. No changes to network.
Sequence tried was:
Remove Roku device from Emby Server. Reboot Emby Server machine. Remove Emby Application from Roku, Restart Roku device, reload Emby application on Roku.
Roku Emby application unable to detect the server automatically. Unable to connect when IP address is used.
Emby Server is functional with Windows laptops, desktops, Android tablets that are on the local network.
Roku device is functional with other applications (e.g. Netflix, Prime, etc.)
These routines repeat every 10 minutes or so making 2 attempts each.
I realize not every error in a logfile is critical. This does seem to imply that the server is not happy with some aspect of networking on my host.
Further update:
Updated my network adapter driver. Rebooted every device on my network and my router.
Roku now sees the Emby Server again. I am not sure what was the real fix was, but something on my side was messing up the network accessibility.
IP address and ports on local LAN are all valid as I can connect from my phone using safari with IP address and port 8096 as well as iOS app version 2.2.10.
I can manage from the web interface on my PC using the same address, same wireless network etc with no issues. The NAS has a static IP address. Also the user I connect with via emby connect is my personal account. There is a different user account for accessing at home that does not have remote access through emby (also to remember/remove what the family watches at home vs my personal viewing). This has been set up and in use for 5 years.