error code 403 - forbidden

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mrs...@gmail.com

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Dec 27, 2020, 3:10:24 PM12/27/20
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We suddenly got this error in our SCM 1.60 (we are installing version 2 on a new setup as we speak, but need the old 1.60 until we are ready for migration)

HTTP ERROR 403

Problem accessing /. Reason:

Forbidden 

We started renewing certificates, but not sure this is the reason as the certificate looks fine for the website. 
We restored the entire server to make sure it wasn't the new certificate that was the issue. But with a 3 day earlier backup we see the same error.

Anyone got a hint/ clue that we can work on? has file-permissions suddenly changed somewhere by accident by someone.

Merry christmas everyone. 

9thSense

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Dec 27, 2020, 10:49:43 PM12/27/20
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How'd it go?

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mrs...@gmail.com

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Dec 28, 2020, 5:40:12 AM12/28/20
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Still the same problem - we tried to disable HTTPS and use normal HTTP 8080 and we still get the same error 403 forbidden.

Something has changed for sure, just no clue of what it can be. Will try to look at file permissions, if someone changed those.

mrs...@gmail.com

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Dec 28, 2020, 8:11:47 AM12/28/20
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checking /var/logs/scm/scm-server.err we have a lot of these. - not sure if this leads to anything though.

2020-12-28 13:37:30.493:INFO:oejw.StandardDescriptorProcessor:NO JSP Support for /, did not find org.apache.jasper.servlet.JspServlet
2020-12-28 13:37:30.507:INFO:oejsh.ContextHandler:started o.e.j.w.WebAppContext{/,file:/var/cache/scm/work/webapp/},/opt/scm-server/var/webapp/scm-webapp.war
2020-12-28 13:37:30.831:INFO:oejus.SslContextFactory:Enabled Protocols [TLSv1.2, TLSv1.1, TLSv1] of [TLSv1.3, TLSv1.2, TLSv1.1, TLSv1, SSLv3, SSLv2Hello]
2020-12-28 13:37:30.843:INFO:oejs.AbstractConnector:Started SslSelectCha...@0.0.0.0:443
2020-12-28 13:44:07.335:INFO:oejs.Server:Graceful shutdown SslSelectCha...@0.0.0.0:443
2020-12-28 13:44:07.335:INFO:oejs.Server:Graceful shutdown o.e.j.w.WebAppContext{/,file:/var/cache/scm/work/webapp/},/opt/scm-server/var/webapp/scm-webapp.war
2020-12-28 13:44:09.357:INFO:oejsh.ContextHandler:stopped o.e.j.w.WebAppContext{/,file:/var/cache/scm/work/webapp/},/opt/scm-server/var/webapp/scm-webapp.war
2020-12-28 13:44:10.603:INFO:oejs.Server:jetty-7.6.21.v20160908


9thSense

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Dec 28, 2020, 8:30:17 AM12/28/20
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Your tesseract is collapsing? gracefully

Sebastian Sdorra

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Dec 28, 2020, 10:15:36 AM12/28/20
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Hi,
The log you posted does not show any error message. It looks like a normal start and shutdown of the embedded jetty. Do you get the error 403 only on the root path (https://yourserver/)? What happens if you open https://yourserver/scm?

Sebastian

mrs...@gmail.com

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Jan 4, 2021, 4:07:11 AMJan 4
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Hi Sebastian,

I gave up and only had one option left, to remove scm and then reinstall it and that seemed to work. I am not quite sure why the service had stopped at gave us the 403 forbidden error. My focus is now to migrate everything to our new SCM 2.8 version. Just need to find the best method on how to migrate our 1500 HG and GIT repositories. - trying to search through your website for guide on this.

Sebastian Sdorra

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Jan 7, 2021, 2:07:07 AMJan 7
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The best way for the migration is to use our migration wizard. For such a size of repositories you have to tune jetty settings to get the migration to work. Please have a look at https://www.scm-manager.org/docs/2.12.x/en/migrate-scm-manager-from-v1/

If you have questions about the migration, feel free to ask.

Sebastian

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