Re: Waters TOF

[fats...@gmail.com]

On Mar 8, 4:54 am, MAD <do...@bc.edu> wrote:
} On Mar 7, 12:42 pm, fatsk...@gmail.com wrote:
}
}
}
} } Hi
} }
} } I have just joined this group because I am experiencing what appears
} } to be insurmountable problems with a Waters TOF which was purchased 2
} } years ago. Begininning with the installation, we had problems with
} } vacuum pumps etc. More frustrating than this were the coms problems
} } which kept resurfacing. After countless reloads of the MassLynx
} } software (as advised by service technicians) the problems are still
} } not resolved. The instrument works beautifully for approximately a
} } month after the reloading of the software and then various gremlins
} } begin appearing (most often to do with the tune page). I am now in
} } the unenviable position of being able to recognise when the software
} } is going to crash spectacularly. In fact the problem appears to be
} } cyclical. Has anyone else experienced anything like this?
} }
} } I must say that I get wonderful results when the machine is working
} } and that is what makes these unidentifiable problems so heartbreaking
} } and soul destroying.
} }
} } Any ideas?
}
} What version of MassLynx are you running, maybe you should try an
} older version of the software.

I'm using MassLynx 4.1. At the moment we have identified the problem
as being linked to the Acquity LC because everytime I start injecting
via the LC the problem resurfaces. Will keep you posted. am getting
incredible help from the Waters guys in the UK.