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repair information needed on a toy riding pony
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Bill Proms
Sep 4, 2012, 11:46:56 AM9/4/12
to
My cousin has a toy riding pony like the one found here:
http://www.amazon.com/Hasbro-76471-FurReal-Friends-Butterscotch/dp/B000F2JZKO
Recently, it has become partially dysfunctional and I was trying to find a
repair facility. I contacted the manufacturer and they say it's no longer
in production and therefore no place available offering repair. It's really
to large to ship anywhere, so I'm left either with a broken toy or no choice
but to try and repair it myself. I looked it over yesterday, but found it
very UNuser friendly when trying to disassemble it. The pony "coat" for
example, while it unzips from around the head, there are no other areas with
zippers so the only way I saw to remove from the body would be scissor
cutting which I really didn't want to do. There may be a special way of
disassembly anyhow which is why the next step was to try to find a service
manual.
Anyone have experience repairing these gadgets please chime in. What a
waste to spend nearly $600 new and can no longer get support when something
goes wrong.
Thanks in advance,
Bill
http://www.amazon.com/Hasbro-76471-FurReal-Friends-Butterscotch/dp/B000F2JZKO
Recently, it has become partially dysfunctional and I was trying to find a
repair facility. I contacted the manufacturer and they say it's no longer
in production and therefore no place available offering repair. It's really
to large to ship anywhere, so I'm left either with a broken toy or no choice
but to try and repair it myself. I looked it over yesterday, but found it
very UNuser friendly when trying to disassemble it. The pony "coat" for
example, while it unzips from around the head, there are no other areas with
zippers so the only way I saw to remove from the body would be scissor
cutting which I really didn't want to do. There may be a special way of
disassembly anyhow which is why the next step was to try to find a service
manual.
Anyone have experience repairing these gadgets please chime in. What a
waste to spend nearly $600 new and can no longer get support when something
goes wrong.
Thanks in advance,
Bill
N_Cook
Sep 4, 2012, 12:32:19 PM9/4/12
to
Bill Proms <a...@excite.net> wrote in message
news:k257r5$om4$1...@dont-email.me...
From my limited experience of motor & clockwork driven automata the main
failure, assuming fair wear and tear, is the first drive pinion, stripped
teeth/shifting or split. If its been abused then it could be anything , of
course
news:k257r5$om4$1...@dont-email.me...
failure, assuming fair wear and tear, is the first drive pinion, stripped
teeth/shifting or split. If its been abused then it could be anything , of
course
William Sommerwerck
Sep 4, 2012, 12:50:07 PM9/4/12
to
> Recently, it has become partially dysfunctional and I was
> trying to find a repair facility. I contacted the manufacturer
> and they say it's no longer in production and therefore no
> place available offering repair.
You might want to point out to Hasbro that it's legally obliged to provide
> trying to find a repair facility. I contacted the manufacturer
> and they say it's no longer in production and therefore no
> place available offering repair.
service parts (and by implication, service).
If Hasbro doesn't cooperate, contact your state Attorney General and file a
complaint.
Sofa Slug
Sep 4, 2012, 5:30:25 PM9/4/12
to
"Discontinued by manufacturer: Yes". Once certain makers discontinue
manufacturing an item (particularly with imported electronics), you may
be immediately left out in the cold - they might literally deny it's
existence, sometimes refusing to supply parts or even service info (I
had this happen recently with Kenwood). This appears to be on the
increase as more & more manufacturing is outsourced to nameless Chinese
factories.
Cydrome Leader
Sep 4, 2012, 5:50:05 PM9/4/12
to
laws that still do exist in the US. Best case, the OP would get some money
from habro to cut the loss on the thing junking out.
Winston
Sep 4, 2012, 6:10:11 PM9/4/12
to
Bill Proms wrote:
> My cousin has a toy riding pony like the one found here:
>
> http://www.amazon.com/Hasbro-76471-FurReal-Friends-Butterscotch/dp/B000F2JZKO
http://www.hasbro.com/common/instruct/FurReal_Friends_Butterscotch_Pony_76471.pdf
> My cousin has a toy riding pony like the one found here:
>
> http://www.amazon.com/Hasbro-76471-FurReal-Friends-Butterscotch/dp/B000F2JZKO
Good Luck!
--Winston
Sofa Slug
Sep 4, 2012, 7:31:46 PM9/4/12
to
FEDERAL law requiring parts to be available for any specific amount of
time (if this does exist, I would welcome a link to it). Maybe you are
thinking of California state law (and similar laws in some other
states). Here is the citation for California:
---
a) Every manufacturer making an express warranty with respect to an
electronic or appliance product described in subdivision (h), (i), (j),
or (k) of Section 9801 of the Business and Professions Code, with a
wholesale price to the retailer of not less than fifty dollars ($50) and
not more than ninety-nine dollars and ninety-nine cents ($99.99), shall
make available to service and repair facilities sufficient service
literature and functional parts to effect the repair of a product for at
least three years after the date a product model or type was
manufactured, regardless of whether the three-year period exceeds the
warranty period for the product. (b) Every manufacturer making an
express warranty with respect to an electronic or appliance product
described in subdivision (h), (i), (j), or (k) of Section 9801 of the
Business and Professions Code, with a wholesale price to the retailer of
one hundred dollars ($100) or more, shall make available to service and
repair facilities sufficient service literature and functional parts to
effect the repair of a product for at least seven years after the date a
product model or type was manufactured, regardless of whether the
seven-year period exceeds the warranty period for the product.
---
Regardless of law, it's been my personal experience that unless you are
literally willing to take them to court, some makers will simply
stonewall you.
William Sommerwerck
Sep 4, 2012, 7:54:54 PM9/4/12
to
Thank you for the updated information.
Some manufacturers won't supply service parts for products currently in
production!
There used to be such laws -- at least according to what I read in a "High
Fidelity" article, and what the parts lady at Sony told me.
"Sofa Slug" <sofa...@invalid.invalid> wrote in message
news:k26314$cod$1...@dont-email.me...
Some manufacturers won't supply service parts for products currently in
production!
There used to be such laws -- at least according to what I read in a "High
Fidelity" article, and what the parts lady at Sony told me.
"Sofa Slug" <sofa...@invalid.invalid> wrote in message
news:k26314$cod$1...@dont-email.me...
hr(bob) hofmann@att.net
Sep 4, 2012, 11:09:14 PM9/4/12
to
On Sep 4, 10:47 am, "Bill Proms" <a...@excite.net> wrote:
> My cousin has a toy riding pony like the one found here:
>
> http://www.amazon.com/Hasbro-76471-FurReal-Friends-Butterscotch/dp/B0...
> My cousin has a toy riding pony like the one found here:
>
>
> Recently, it has become partially dysfunctional and I was trying to find a
> repair facility. I contacted the manufacturer and they say it's no longer
> in production and therefore no place available offering repair. It's really
> to large to ship anywhere, so I'm left either with a broken toy or no choice
> but to try and repair it myself. I looked it over yesterday, but found it
> very UNuser friendly when trying to disassemble it. The pony "coat" for
> example, while it unzips from around the head, there are no other areas with
> zippers so the only way I saw to remove from the body would be scissor
> cutting which I really didn't want to do. There may be a special way of
> disassembly anyhow which is why the next step was to try to find a service
> manual.
>
> Anyone have experience repairing these gadgets please chime in. What a
> waste to spend nearly $600 new and can no longer get support when something
> goes wrong.
>
> Thanks in advance,
> Bill
What doesn't it do that it is supposed to do, and what can it do? If
> Recently, it has become partially dysfunctional and I was trying to find a
> repair facility. I contacted the manufacturer and they say it's no longer
> in production and therefore no place available offering repair. It's really
> to large to ship anywhere, so I'm left either with a broken toy or no choice
> but to try and repair it myself. I looked it over yesterday, but found it
> very UNuser friendly when trying to disassemble it. The pony "coat" for
> example, while it unzips from around the head, there are no other areas with
> zippers so the only way I saw to remove from the body would be scissor
> cutting which I really didn't want to do. There may be a special way of
> disassembly anyhow which is why the next step was to try to find a service
> manual.
>
> Anyone have experience repairing these gadgets please chime in. What a
> waste to spend nearly $600 new and can no longer get support when something
> goes wrong.
>
> Thanks in advance,
> Bill
you want help, we need more information.
Bill Proms
Sep 5, 2012, 9:54:08 AM9/5/12
to
Just a quick update here- the manufacturer no longer supports this type of
pony. I emailed and later called them yesterday. They don't even have a
service manual available either and also advised me that there were no user
serviceable parts inside. I'll tell you one thing, if my cousin hadn't of
bought this used at a yard sale (I think she paid $20), I would have been
quite upset with the lack of cooperation especially considering the original
pricetag of hundreds of dollars.
For now, they'll just use the pony as an unpowered toy. The kids can still
get up on it and have plenty of fun.
Thanks again for the reponses here.
Bill
"William Sommerwerck" <grizzle...@comcast.net> wrote in message
news:k264ck$j8d$1...@dont-email.me...
pony. I emailed and later called them yesterday. They don't even have a
service manual available either and also advised me that there were no user
serviceable parts inside. I'll tell you one thing, if my cousin hadn't of
bought this used at a yard sale (I think she paid $20), I would have been
quite upset with the lack of cooperation especially considering the original
pricetag of hundreds of dollars.
For now, they'll just use the pony as an unpowered toy. The kids can still
get up on it and have plenty of fun.
Thanks again for the reponses here.
Bill
"William Sommerwerck" <grizzle...@comcast.net> wrote in message
news:k264ck$j8d$1...@dont-email.me...
William Sommerwerck
Sep 5, 2012, 11:00:10 AM9/5/12
to
"Bill Proms" <a...@excite.net> wrote in message
news:k27li3$689$1...@dont-email.me...
> Just a quick update here- the manufacturer no longer supports this type of
> pony. I emailed and later called them yesterday. They don't even have a
> service manual available either and also advised me that there were no
user
> serviceable parts inside. I'll tell you one thing, if my cousin hadn't of
> bought this used at a yard sale (I think she paid $20), I would have been
> quite upset with the lack of cooperation especially considering the
original
> pricetag of hundreds of dollars.
You know the old joke about the kid playing with the cardboard box and
> pony. I emailed and later called them yesterday. They don't even have a
> service manual available either and also advised me that there were no
user
> serviceable parts inside. I'll tell you one thing, if my cousin hadn't of
> bought this used at a yard sale (I think she paid $20), I would have been
> quite upset with the lack of cooperation especially considering the
original
> pricetag of hundreds of dollars.
ignoring the toy.
It sounds like Butterscotch was a product with fundamental design problems,
and Hasbro decided to just dump it. At least Tyco didn't gripe when people
requested replacements for their defective N.S.E.C.T.
Regardless, I'd still contact the Attorney General in your state, or the
state in which Hasbro is located. If people don't complain, businesses will
continue to get away with this "we don't give a damn" crap.
I just forced La Crosse into replacing a clock/thermometer which was labeled
(on its Website) as having an atomic clock, but did not, with one that did.
Cydrome Leader
Sep 5, 2012, 2:40:21 PM9/5/12
to
"hr(bob) hof...@att.net" <hrho...@att.net> wrote:
>> in production and therefore no place available offering repair. ?It's really
>> very UNuser friendly when trying to disassemble it. ?The pony "coat" for
http://www.youtube.com/watch?v=VYON1xZBWxY
> On Sep 4, 10:47?am, "Bill Proms" <a...@excite.net> wrote:
>> My cousin has a toy riding pony like the one found here:
>>
>> http://www.amazon.com/Hasbro-76471-FurReal-Friends-Butterscotch/dp/B0...
>>
>> Recently, it has become partially dysfunctional and I was trying to find a
>> repair facility. ?I contacted the manufacturer and they say it's no longer
>> My cousin has a toy riding pony like the one found here:
>>
>> http://www.amazon.com/Hasbro-76471-FurReal-Friends-Butterscotch/dp/B0...
>>
>> Recently, it has become partially dysfunctional and I was trying to find a
>> in production and therefore no place available offering repair. ?It's really
>> to large to ship anywhere, so I'm left either with a broken toy or no choice
>> but to try and repair it myself. ?I looked it over yesterday, but found it
>> very UNuser friendly when trying to disassemble it. ?The pony "coat" for
>> example, while it unzips from around the head, there are no other areas with
>> zippers so the only way I saw to remove from the body would be scissor
>> cutting which I really didn't want to do. ?There may be a special way of
>> zippers so the only way I saw to remove from the body would be scissor
>> disassembly anyhow which is why the next step was to try to find a service
>> manual.
>>
>> Anyone have experience repairing these gadgets please chime in. ?What a
>> manual.
>>
>> waste to spend nearly $600 new and can no longer get support when something
>> goes wrong.
>>
>> Thanks in advance,
>> Bill
>
> What doesn't it do that it is supposed to do, and what can it do? If
> you want help, we need more information.
wow, that thing is creepy:
>> goes wrong.
>>
>> Thanks in advance,
>> Bill
>
> What doesn't it do that it is supposed to do, and what can it do? If
> you want help, we need more information.
http://www.youtube.com/watch?v=VYON1xZBWxY
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