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the importance of truly clean contacts
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William Sommerwerck
Apr 11, 2012, 1:41:38 PM4/11/12
to
The following might be of interest. More likely it will provoke a "Duh. I
knew that." response.
Since last July, I've had occasional problems with my cell phone's charger.
The plug sometimes refused to make stable contact. The other day it got so
bad I couldn't charge the phone.
I stopped by the nearest Sprint office, and was given the runaround by two
smiling b****es. They had no replacement chargers, nor could they order one.
But they would be perfectly happy to sell me a new phone. I told them this
was unacceptable -- and illegal -- but they wouldn't budge. Oh, and they
didn't have the adapter that would allow them to download the phone's
contents to a new phone. "We don't stock that." Naturally.
The charger's plug was dirty and appeared slightly bent. One of the Bs took
it to the tech, who cleaned it. The cleaning did no good. (I could see only
a minor reduction in the crud.) I left the store contemplating various forms
of legally permissible revenge. (I intend to visit the nearby police station
and get their views on such things.)
I decided to give the plug a proper cleaning with DeOxit. It removed almost
all the schmutz. I also put DeOxit on the cleaned plug and shoved it into
the jack for a while. (This helps remove junk you can't directly reach.)
Needless to say, the charger is now working much better. It's not perfect,
but it's reliable enough. (I've ordered a charger that connects to the
phone's 18-pin interface jack.)
The moral of this? I guess it's that because the bottle's label reads
"contact cleaner", doesn't mean it really cleans contacts.
--
"We already know the answers -- we just haven't asked the right
questions." -- Edwin Land
knew that." response.
Since last July, I've had occasional problems with my cell phone's charger.
The plug sometimes refused to make stable contact. The other day it got so
bad I couldn't charge the phone.
I stopped by the nearest Sprint office, and was given the runaround by two
smiling b****es. They had no replacement chargers, nor could they order one.
But they would be perfectly happy to sell me a new phone. I told them this
was unacceptable -- and illegal -- but they wouldn't budge. Oh, and they
didn't have the adapter that would allow them to download the phone's
contents to a new phone. "We don't stock that." Naturally.
The charger's plug was dirty and appeared slightly bent. One of the Bs took
it to the tech, who cleaned it. The cleaning did no good. (I could see only
a minor reduction in the crud.) I left the store contemplating various forms
of legally permissible revenge. (I intend to visit the nearby police station
and get their views on such things.)
I decided to give the plug a proper cleaning with DeOxit. It removed almost
all the schmutz. I also put DeOxit on the cleaned plug and shoved it into
the jack for a while. (This helps remove junk you can't directly reach.)
Needless to say, the charger is now working much better. It's not perfect,
but it's reliable enough. (I've ordered a charger that connects to the
phone's 18-pin interface jack.)
The moral of this? I guess it's that because the bottle's label reads
"contact cleaner", doesn't mean it really cleans contacts.
--
"We already know the answers -- we just haven't asked the right
questions." -- Edwin Land
Gareth Magennis
Apr 11, 2012, 2:19:14 PM4/11/12
to
"William Sommerwerck" <grizzle...@comcast.net> wrote in message
news:jm4fmr$o7e$1...@dont-email.me...
than the charger?
Gareth.
William Sommerwerck
Apr 11, 2012, 2:25:40 PM4/11/12
to
"Gareth Magennis" <sound....@btconnect.com> wrote in message
news:AWjhr.7844$M21....@fx31.am4...
> Er, does all this not actually point to the phone being the problem
> rather than the charger?
Excellent question. The fact that properly cleaning plug resolved most --
though not all -- of the problem suggests that both and plug and jack have
problems.
The possibility that the jack is not in the best of shape is why I bought a
charger that works through the 18-pin interface.
news:AWjhr.7844$M21....@fx31.am4...
> Er, does all this not actually point to the phone being the problem
> rather than the charger?
though not all -- of the problem suggests that both and plug and jack have
problems.
The possibility that the jack is not in the best of shape is why I bought a
charger that works through the 18-pin interface.
ne...@jecarter.us
Apr 11, 2012, 3:09:18 PM4/11/12
to
contacts of their public service radios - no corrosion, no oxidation,
extremely low resistance contacts.
Gareth Magennis
Apr 11, 2012, 3:46:07 PM4/11/12
to
news:jm4i9e$8u8$1...@dont-email.me...
It may also suggest that cleaning the plug also indirectly cleaned the jack,
which was the culprit all along.
Which may have been what the "smiling b****es" were trying to tell you, but
you wouldn't listen.
Gareth.
Gareth.
which was the culprit all along.
Which may have been what the "smiling b****es" were trying to tell you, but
you wouldn't listen.
Gareth.
Gareth.
William Sommerwerck
Apr 11, 2012, 3:59:23 PM4/11/12
to
> It may also suggest that cleaning the plug also indirectly cleaned the
> jack, which was the culprit all along.
> Which may have been what the "smiling b****es" were trying to tell you,
> but you wouldn't listen.
I'm supposed to pay attention to people who are trained /not/ to help the
> jack, which was the culprit all along.
> Which may have been what the "smiling b****es" were trying to tell you,
> but you wouldn't listen.
customer? All /they/ told me was "We can't help you -- unless you want to
throw away this phone and buy a new one." I'm supposed to respect that?
Don't blame the victim.
I was fully aware /before/ I went in that the problem could have been with
the charger, the jack, or both. They were unable to provide a substitute
charger, which would have clarified where the problem lay. Whose fault was
that?
Gareth Magennis
Apr 11, 2012, 4:26:12 PM4/11/12
to
news:jm4nrh$ctb$1...@dont-email.me...
But you might have paid attention to the fact that they know the product,
and quite probably know more about the problem than you do.
This is probably not the first time they have experienced this.
I kind of suspect you went in there with an attitude they did not
appreciate, suggesting you know more about this fault than they do, hence
them giving you "the runaround".
Can't say I blame them, if that is indeed the case.
Gareth.
and quite probably know more about the problem than you do.
This is probably not the first time they have experienced this.
I kind of suspect you went in there with an attitude they did not
appreciate, suggesting you know more about this fault than they do, hence
them giving you "the runaround".
Can't say I blame them, if that is indeed the case.
Gareth.
William Sommerwerck
Apr 11, 2012, 4:46:29 PM4/11/12
to
> But you might have paid attention to the fact that they know the product,
> and quite probably know more about the problem than you do.
> This is probably not the first time they have experienced this.
These people /know nothing/.
> and quite probably know more about the problem than you do.
> This is probably not the first time they have experienced this.
How many years of experience does it take to know that /any/ jack/plug
interface is subject to wear, tear, and breakdown? You have to study
advanced engineering at MIT to learn that, don't you?
The problem is that they did not have replacement parts -- which is required
by law -- and they had nothing on hand to confirm or deny my diagnosis of
"bad charger". (I did tell them that it wasn't clear whether the charger,
the phone, or both, were at fault.) And if I'd bought a new phone, they
couldn't transfer the data on the old phone.
ALL THEY COULD OFFER was "Throw it away and buy a new one. We don't give a
damn about your having to trash a working phone, or that you'll lose
everything on the phone, and have to re-enter it by hand."
Dig?
Gareth Magennis
Apr 11, 2012, 5:30:50 PM4/11/12
to
news:jm4qhe$ugb$1...@dont-email.me...
You storm in, having "diagnosed" the problem already, but the people you are
trying to convince know you are wrong and clueless.
You then demand a replacement part, which they don't have, and are quite
sure you do not need, because they know far more about this problem than you
do.
I suspect you then belittle them with your apparent and incorrect "superior
knowledge", at which point they pretty much say (internally) "f**k you
as****e, come back when you have learnt to be a bit more civil, I'm not
helping you now, even though I can".
Your loss, I'm afraid.
Gareth.
>> But you might have paid attention to the fact that they know the product,
>> and quite probably know more about the problem than you do.
>> This is probably not the first time they have experienced this.
>
> These people /know nothing/.
>
> How many years of experience does it take to know that /any/ jack/plug
> interface is subject to wear, tear, and breakdown? You have to study
> advanced engineering at MIT to learn that, don't you?
>
> The problem is that they did not have replacement parts -- which is
> required
> by law -- and they had nothing on hand to confirm or deny my diagnosis of
> "bad charger". (I did tell them that it wasn't clear whether the charger,
> the phone, or both, were at fault.) And if I'd bought a new phone, they
> couldn't transfer the data on the old phone.
>
No, your problem is you do not know how to interact with people effectively.
>> and quite probably know more about the problem than you do.
>> This is probably not the first time they have experienced this.
>
> These people /know nothing/.
>
> How many years of experience does it take to know that /any/ jack/plug
> interface is subject to wear, tear, and breakdown? You have to study
> advanced engineering at MIT to learn that, don't you?
>
> The problem is that they did not have replacement parts -- which is
> required
> by law -- and they had nothing on hand to confirm or deny my diagnosis of
> "bad charger". (I did tell them that it wasn't clear whether the charger,
> the phone, or both, were at fault.) And if I'd bought a new phone, they
> couldn't transfer the data on the old phone.
>
You storm in, having "diagnosed" the problem already, but the people you are
trying to convince know you are wrong and clueless.
You then demand a replacement part, which they don't have, and are quite
sure you do not need, because they know far more about this problem than you
do.
I suspect you then belittle them with your apparent and incorrect "superior
knowledge", at which point they pretty much say (internally) "f**k you
as****e, come back when you have learnt to be a bit more civil, I'm not
helping you now, even though I can".
Your loss, I'm afraid.
Gareth.
Fleetie
Apr 11, 2012, 6:15:39 PM4/11/12
to
Gareth Magennis wrote:
> No, your problem is you do not know how to interact with people
> effectively.
>
> You storm in, having "diagnosed" the problem already, but the people you
> are trying to convince know you are wrong and clueless.
> You then demand a replacement part, which they don't have, and are quite
> sure you do not need, because they know far more about this problem than
> you do.
>
> I suspect you then belittle them with your apparent and incorrect
> "superior knowledge", at which point they pretty much say (internally)
> "f**k you as****e, come back when you have learnt to be a bit more
> civil, I'm not helping you now, even though I can".
>
> Your loss, I'm afraid.
>
> Gareth.
It seems to me that you are the one who doesn't know how to interact with
> No, your problem is you do not know how to interact with people
> effectively.
>
> You storm in, having "diagnosed" the problem already, but the people you
> are trying to convince know you are wrong and clueless.
> You then demand a replacement part, which they don't have, and are quite
> sure you do not need, because they know far more about this problem than
> you do.
>
> I suspect you then belittle them with your apparent and incorrect
> "superior knowledge", at which point they pretty much say (internally)
> "f**k you as****e, come back when you have learnt to be a bit more
> civil, I'm not helping you now, even though I can".
>
> Your loss, I'm afraid.
>
> Gareth.
other people effectively. Your attitude is totally unjustified, and you're
just being deliberately rude and antagonistic.
You clearly have nothing further to add, so.....
Martin
William Sommerwerck
Apr 11, 2012, 6:28:26 PM4/11/12
to
> No, your problem is you do not know how to interact with people
effectively.
> You storm in, having "diagnosed" the problem already, but the people
> you are trying to convince know you are wrong and clueless.
> You then demand a replacement part, which they don't have, and are
> quite sure you do not need, because they know far more about this
> problem than you do.
> I suspect you then belittle them with your apparent and incorrect
"superior
> knowledge", at which point they pretty much say (internally) "f**k you
> as****e, come back when you have learnt to be a bit more civil, I'm not
> helping you now, even though I can".
> Your loss, I'm afraid.
You weren't there. You don't know. You are arguing for the sake of arguing.
effectively.
> You storm in, having "diagnosed" the problem already, but the people
> you are trying to convince know you are wrong and clueless.
> You then demand a replacement part, which they don't have, and are
> quite sure you do not need, because they know far more about this
> problem than you do.
> I suspect you then belittle them with your apparent and incorrect
"superior
> knowledge", at which point they pretty much say (internally) "f**k you
> as****e, come back when you have learnt to be a bit more civil, I'm not
> helping you now, even though I can".
> Your loss, I'm afraid.
The next time you are treated as I was, by people who have no desire to
assist you, but to sell you something, I expect an apology from you.
William Sommerwerck
Apr 11, 2012, 6:31:47 PM4/11/12
to
PS: I had an odd problem with my HP 4530s notebook. When I called over the
weekend for help, I was treated courteously by someone who listened to what
I had to say, and told me that other people had had the same problem. So
don't tell me I don't know how to treat people.
When I have a problem, I expect the people assisting me to pretty much bend
over backwards. I do not expect lame excuses, and if I get them, I tell the
people how I feel.
weekend for help, I was treated courteously by someone who listened to what
I had to say, and told me that other people had had the same problem. So
don't tell me I don't know how to treat people.
When I have a problem, I expect the people assisting me to pretty much bend
over backwards. I do not expect lame excuses, and if I get them, I tell the
people how I feel.
Jeff Liebermann
Apr 11, 2012, 6:37:36 PM4/11/12
to
>The following might be of interest. More likely it will provoke a "Duh. I
>knew that." response.
I know everything.
>knew that." response.
A fair number of phones use an 18 pin connector:
<http://pinouts.ru/pin_CellularPhones-A-N.shtml.
As a side biz, I resell used cell phones. The most common problem
with the big wide 18 pin connector is pocket lint, dirt, and general
crud in the telephone end of the connector. The telephone end has
gold wire contacts, which are easily buried under the crud. A blast
of air, and a stiff acid brush with some alcohol or 409 cleaner is
usually sufficient. The charger end also gets dirty, but since it's
less likely to be carried in the pocket or used to stir crud, it tends
to remain cleaner than the phone. Same fix as the phone. Use an acid
brush and some cleaner.
There is also the problem of the contact wires getting bent out of
line. These wires are held loosely in place by a plastic frame. The
problem is that walls of the frame are rather flimsy and can be
trashed by inserting the connector backwards, stepping on the charger
connector, or trying to fix the connector with a blunt instrument.
Once the wires are bent, it is rather difficult to return them to
their original position.
You can usually tell if it's clean enough with a big magnifying glass,
microscope, or USB closeup camera.
>The moral of this? I guess it's that because the bottle's label reads
>"contact cleaner", doesn't mean it really cleans contacts.
immersion. I would not expect connectors to clean themselves by
simply applying some magic cleaner. You need to rub, scrape, and
agitate the cleaner over the connector. Your clothes also don't stay
clean if you forget to rinse afterwards. Try to blow out as much
cleaner as possible, and then add more to rinse out what's left. Most
cleaners just soften the goo, which must then be removed.
On the other foot, any phone that uses an 18 pin connect has to be at
least 10 years old. I can see why the Sprint people didn't want to
deal with it. The average lifetime of a cell phone is about 18 months
(30 months for a smartphone). You might want to consider an upgrade.
--
# Jeff Liebermann 150 Felker St #D Santa Cruz CA 95060
# 831-336-2558
# http://802.11junk.com je...@cruzio.com
# http://www.LearnByDestroying.com AE6KS
Franc Zabkar
Apr 11, 2012, 7:12:55 PM4/11/12
to
On Wed, 11 Apr 2012 15:37:36 -0700, Jeff Liebermann <je...@cruzio.com>
put finger to keyboard and composed:
>As a side biz, I resell used cell phones.
...
>On the other foot, any phone that uses an 18 pin connect has to be at
>least 10 years old. I can see why the Sprint people didn't want to
>deal with it. The average lifetime of a cell phone is about 18 months
>(30 months for a smartphone). You might want to consider an upgrade.
Some might see an inconsistency here. ;-)
- Franc Zabkar
--
Please remove one 'i' from my address when replying by email.
put finger to keyboard and composed:
>As a side biz, I resell used cell phones.
>On the other foot, any phone that uses an 18 pin connect has to be at
>least 10 years old. I can see why the Sprint people didn't want to
>deal with it. The average lifetime of a cell phone is about 18 months
>(30 months for a smartphone). You might want to consider an upgrade.
- Franc Zabkar
--
Please remove one 'i' from my address when replying by email.
Franc Zabkar
Apr 11, 2012, 7:17:40 PM4/11/12
to
On Wed, 11 Apr 2012 10:41:38 -0700, "William Sommerwerck"
<grizzle...@comcast.net> put finger to keyboard and composed:
>I decided to give the plug a proper cleaning with DeOxit.
problems.
Otherwise, if the contacts are large enough and flat enough, I use a
cotton bud and Brasso metal polish.
William Sommerwerck
Apr 11, 2012, 7:23:26 PM4/11/12
to
"Jeff Liebermann" <je...@cruzio.com> wrote in message
news:ju0co7h1h3parmvuq...@4ax.com...
connector remained clean.
> There is also the problem of the contact wires getting bent out of
> line. These wires are held loosely in place by a plastic frame. The
> problem is that walls of the frame are rather flimsy and can be
> trashed by inserting the connector backwards, stepping on the
> charger connector, or trying to fix the connector with a blunt
> instrument. Once the wires are bent, it is rather difficult to return
> them to their original position.
> You can usually tell if it's clean enough with a big magnifying glass,
> microscope, or USB closeup camera.
That wasn't what I was talking about, but I appreciate your filling in the
details. Good to know
>> The moral of this? I guess it's that because the bottle's label reads
>> "contact cleaner", doesn't mean it really cleans contacts.
> Rub and scrape please. Your clothes don't wash themselves by simple
> immersion. I would not expect connectors to clean themselves by
> simply applying some magic cleaner. You need to rub, scrape, and
> agitate the cleaner over the connector. Your clothes also don't stay
> clean if you forget to rinse afterwards. Try to blow out as much
> cleaner as possible, and then add more to rinse out what's left.
> Most cleaners just soften the goo, which must then be removed.
DeOxit comes pretty close to being a "magic" cleaner. It does most of the
work.
> On the other foot, any phone that uses an 18 pin connect has to be
> at least 10 years old. I can see why the Sprint people didn't want to
> deal with it. The average lifetime of a cell phone is about 18 months
> (30 months for a smartphone). You might want to consider an upgrade.
Well, this phone is slightly less than six years old. Sprint (or Samsung) is
legally obliged to deal with it. I have no desire for an upgrade.
My Palm T3 PDA was purchased at Christmas, 2003. Except for a new battery
(replaced in January, 2012), it's working perfectly. Why should I get a new
one (or a smartphone) if this one meets my needs?
Part of the issue is that huge pile of electronic trash generated when
products become "obsolete" so soon after their introduction.
news:ju0co7h1h3parmvuq...@4ax.com...
> On Wed, 11 Apr 2012 10:41:38 -0700, "William Sommerwerck"
> <grizzle...@comcast.net> wrote:
>> The following might be of interest. More likely it will provoke a "Duh. I
>> knew that." response.
> I know everything.
> A fair number of phones use an 18 pin connector:
> http://pinouts.ru/pin_CellularPhones-A-N.shtml.
> As a side biz, I resell used cell phones. The most common problem
> with the big wide 18 pin connector is pocket lint, dirt, and general
> crud in the telephone end of the connector. The telephone end has
> gold wire contacts, which are easily buried under the crud. A blast
> of air, and a stiff acid brush with some alcohol or 409 cleaner is
> usually sufficient. The charger end also gets dirty, but since it's
> less likely to be carried in the pocket or used to stir crud, it tends
> to remain cleaner than the phone. Same fix as the phone. Use
> an acid brush and some cleaner.
In my case, the opposite is true. The charger plug got shmutzik, the
> <grizzle...@comcast.net> wrote:
>> The following might be of interest. More likely it will provoke a "Duh. I
>> knew that." response.
> I know everything.
> A fair number of phones use an 18 pin connector:
> http://pinouts.ru/pin_CellularPhones-A-N.shtml.
> As a side biz, I resell used cell phones. The most common problem
> with the big wide 18 pin connector is pocket lint, dirt, and general
> crud in the telephone end of the connector. The telephone end has
> gold wire contacts, which are easily buried under the crud. A blast
> of air, and a stiff acid brush with some alcohol or 409 cleaner is
> usually sufficient. The charger end also gets dirty, but since it's
> less likely to be carried in the pocket or used to stir crud, it tends
> to remain cleaner than the phone. Same fix as the phone. Use
> an acid brush and some cleaner.
connector remained clean.
> There is also the problem of the contact wires getting bent out of
> line. These wires are held loosely in place by a plastic frame. The
> problem is that walls of the frame are rather flimsy and can be
> trashed by inserting the connector backwards, stepping on the
> charger connector, or trying to fix the connector with a blunt
> instrument. Once the wires are bent, it is rather difficult to return
> them to their original position.
> You can usually tell if it's clean enough with a big magnifying glass,
> microscope, or USB closeup camera.
details. Good to know
>> The moral of this? I guess it's that because the bottle's label reads
>> "contact cleaner", doesn't mean it really cleans contacts.
> Rub and scrape please. Your clothes don't wash themselves by simple
> immersion. I would not expect connectors to clean themselves by
> simply applying some magic cleaner. You need to rub, scrape, and
> agitate the cleaner over the connector. Your clothes also don't stay
> clean if you forget to rinse afterwards. Try to blow out as much
> cleaner as possible, and then add more to rinse out what's left.
> Most cleaners just soften the goo, which must then be removed.
work.
> On the other foot, any phone that uses an 18 pin connect has to be
> at least 10 years old. I can see why the Sprint people didn't want to
> deal with it. The average lifetime of a cell phone is about 18 months
> (30 months for a smartphone). You might want to consider an upgrade.
legally obliged to deal with it. I have no desire for an upgrade.
My Palm T3 PDA was purchased at Christmas, 2003. Except for a new battery
(replaced in January, 2012), it's working perfectly. Why should I get a new
one (or a smartphone) if this one meets my needs?
Part of the issue is that huge pile of electronic trash generated when
products become "obsolete" so soon after their introduction.
Archon
Apr 11, 2012, 8:08:02 PM4/11/12
to
On 4/11/2012 1:41 PM, William Sommerwerck wrote:
> The following might be of interest. More likely it will provoke a "Duh. I
> knew that." response.
>
> Since last July, I've had occasional problems with my cell phone's charger.
> The plug sometimes refused to make stable contact. The other day it got so
> bad I couldn't charge the phone.
>
> I stopped by the nearest Sprint office, and was given the runaround by two
> smiling b****es. They had no replacement chargers, nor could they order one.
>
smiling b****es?
> The following might be of interest. More likely it will provoke a "Duh. I
> knew that." response.
>
> Since last July, I've had occasional problems with my cell phone's charger.
> The plug sometimes refused to make stable contact. The other day it got so
> bad I couldn't charge the phone.
>
> I stopped by the nearest Sprint office, and was given the runaround by two
> smiling b****es. They had no replacement chargers, nor could they order one.
>
Nope, don't get that one.............my crossword dictionary didn't help
either. bullies? baldies? blondes? not going to get mad at smiling
blondes eh?
JC
spamtrap1888
Apr 12, 2012, 5:41:22 AM4/12/12
to
William Sommerwerck
Apr 12, 2012, 8:42:56 AM4/12/12
to
"spamtrap1888" <spamtr...@gmail.com> wrote in message
news:956b37f4-bf1b-429c...@iu9g2000pbc.googlegroups.com...
> Biddies, or perhaps budgies in a variation of a Monty Python sketch.
A budgie (budgerigar) is a kind of parrot. (Americans call them parakeets.)
They might as well have been dead parrots for all the help they provided.
news:956b37f4-bf1b-429c...@iu9g2000pbc.googlegroups.com...
A budgie (budgerigar) is a kind of parrot. (Americans call them parakeets.)
They might as well have been dead parrots for all the help they provided.
Michael A. Terrell
Apr 12, 2012, 10:56:42 AM4/12/12
to
Franc Zabkar wrote:
>
> On Wed, 11 Apr 2012 10:41:38 -0700, "William Sommerwerck"
> <grizzle...@comcast.net> put finger to keyboard and composed:
>
> >I decided to give the plug a proper cleaning with DeOxit.
>
> I use Philips 390CCS contact cleaner. It fixes most of these kinds of
> problems.
>
> Otherwise, if the contacts are large enough and flat enough, I use a
> cotton bud and Brasso metal polish.
They were nice shiny brass, after the silver plating was removed by the
Brasso. They worked great for about two weeks. Then they had to buy a
new tuner.
--
You can't have a sense of humor, if you have no sense.
Michael A. Terrell
Apr 12, 2012, 10:57:57 AM4/12/12
to
Archon wrote:
>
> smiling b****es?
>
> Nope, don't get that one.............my crossword dictionary didn't help
> either. bullies? baldies? blondes? not going to get mad at smiling
> blondes eh?
William Sommerwerck
Apr 12, 2012, 11:29:23 AM4/12/12
to
> I used to see drum type TV tuners that had been cleaned with Brasso.
> They were nice shiny brass, after the silver plating was removed by the
> Brasso. They worked great for about two weeks. Then they had to buy a
> new tuner.
Reminds me of travelling "dentists" applying acid to people's teeth to
> They were nice shiny brass, after the silver plating was removed by the
> Brasso. They worked great for about two weeks. Then they had to buy a
> new tuner.
whiten them. Not long after, the teeth rotted away.
Jeff Liebermann
Apr 12, 2012, 4:11:22 PM4/12/12
to
On Thu, 12 Apr 2012 09:12:55 +1000, Franc Zabkar
<fza...@iinternode.on.net> wrote:
>On Wed, 11 Apr 2012 15:37:36 -0700, Jeff Liebermann <je...@cruzio.com>
>put finger to keyboard and composed:
>
>>As a side biz, I resell used cell phones.
>
>...
>
>>On the other foot, any phone that uses an 18 pin connect has to be at
>>least 10 years old. I can see why the Sprint people didn't want to
>>deal with it. The average lifetime of a cell phone is about 18 months
>>(30 months for a smartphone). You might want to consider an upgrade.
>Some might see an inconsistency here. ;-)
>- Franc Zabkar
Where? I don't see anything wrong. If you're wondering about the 18
<fza...@iinternode.on.net> wrote:
>On Wed, 11 Apr 2012 15:37:36 -0700, Jeff Liebermann <je...@cruzio.com>
>put finger to keyboard and composed:
>
>>As a side biz, I resell used cell phones.
>
>...
>
>>On the other foot, any phone that uses an 18 pin connect has to be at
>>least 10 years old. I can see why the Sprint people didn't want to
>>deal with it. The average lifetime of a cell phone is about 18 months
>>(30 months for a smartphone). You might want to consider an upgrade.
>Some might see an inconsistency here. ;-)
>- Franc Zabkar
month lifetime for commodity cell phones, please consider that it's an
average. Some people keep their phones literally forever. I know one
techy type that just loves his Qualcomm QCP-6035 phone because it uses
Palm OS. On the other foot, I have a few regular customers, that
regularly buy replacement phones from me (usually the same model).
Mostly, they loose the phone, but quite often sit on them while open,
break connectors, or possibly use it for a soup spoon. Smartphones
are more expense, and tend to be treated slightly better.
If you have a problem with me refurbishing old phones, while Sprint
refuses to do so, it might be because the typical cell phone outlet
has minimal technical talent and can't fix anything without sending
out to a 3rd part. They do that with warranty issues. The customer
gets a refurbished phone, in trade for their "defective" phone.
However, that applies only to fairly recent model phones, not to older
phones.
--
Jeff Liebermann je...@cruzio.com
150 Felker St #D http://www.LearnByDestroying.com
Santa Cruz CA 95060 http://802.11junk.com
Skype: JeffLiebermann AE6KS 831-336-2558
Jeff Liebermann
Apr 12, 2012, 4:30:37 PM4/12/12
to
On Wed, 11 Apr 2012 16:23:26 -0700, "William Sommerwerck"
<grizzle...@comcast.net> wrote:
>In my case, the opposite is true. The charger plug got shmutzik, the
>connector remained clean.
Very unusual. On the 18 pin connectors, I see mostly dirt in the
<grizzle...@comcast.net> wrote:
>In my case, the opposite is true. The charger plug got shmutzik, the
>connector remained clean.
phone connector and breakage in the charger connector.
>That wasn't what I was talking about, but I appreciate your filling in the
>details. Good to know
mutations. The industry has gone to the micro-USB-B connector as the
standard power supply connector. Unfortunately, the receptacle end in
the phone is usually quite flimsy and easily broken. In addition, the
connector on the end of the charger end is easily contaminated with
dirt, but lacks any easy way to clean out the dirt. Immersion in some
insolvent often helps, but not always. With the new, standardized,
and allegedly improved micro-USB-B connector, I now see more
intermittents and "cannot charge" problems than with the older
connectors. The previous mini-USB-B connector was somewhat better.
>DeOxit comes pretty close to being a "magic" cleaner. It does most of the
>work.
around. The one that worries me is the original, which contains oleic
acid. That's great for removing oxides and corrosion, but not so good
as it's mildly corrosive to copper. I use it on exposed contacts, but
not inside cavities, where it can't be washed out.
>Well, this phone is slightly less than six years old. Sprint (or Samsung) is
>legally obliged to deal with it. I have no desire for an upgrade.
>My Palm T3 PDA was purchased at Christmas, 2003. Except for a new battery
>(replaced in January, 2012), it's working perfectly. Why should I get a new
>one (or a smartphone) if this one meets my needs?
reason, you might balance the cost or repair or replacement with
another used antique, against the purchase of a new PDA/Smartphone
with more features. Incidentally, I think I have a T3 in my pile
somewhere.
>Part of the issue is that huge pile of electronic trash generated when
>products become "obsolete" so soon after their introduction.
this, but I like doing it. Oh, if you're curious, it's now:
computah, network, appliance, cell phone, sewing machine, power tool,
TV, and 2-way radio repair. Indecision is the key to flexibility, or
was that the other way around?
William Sommerwerck
Apr 12, 2012, 5:11:32 PM4/12/12
to
> Immersion in some insolvent often helps...
So I shove the phone down the throat of a bankrupt person?
So I shove the phone down the throat of a bankrupt person?
Jeff Liebermann
Apr 12, 2012, 11:21:37 PM4/12/12
to
Michael A. Terrell
Apr 12, 2012, 11:28:58 PM4/12/12
to
Jeff Liebermann wrote:
>
> Mostly, they loose the phone,
Franc Zabkar
Apr 13, 2012, 6:37:28 PM4/13/12
to
On Thu, 12 Apr 2012 10:56:42 -0400, "Michael A. Terrell"
<mike.t...@earthlink.net> put finger to keyboard and composed:
> I used to see drum type TV tuners that had been cleaned with Brasso.
>They were nice shiny brass, after the silver plating was removed by the
>Brasso. They worked great for about two weeks. Then they had to buy a
>new tuner.
Thanks for that.
I just checked the instructions on my Brasso can.
All it states is that it is "for polishing Brass, Copper, Steel, etc".
I also have a can of silver polish whose instructions warn that it
should not be used on silver or gold plated items.
<mike.t...@earthlink.net> put finger to keyboard and composed:
> I used to see drum type TV tuners that had been cleaned with Brasso.
>They were nice shiny brass, after the silver plating was removed by the
>Brasso. They worked great for about two weeks. Then they had to buy a
>new tuner.
I just checked the instructions on my Brasso can.
All it states is that it is "for polishing Brass, Copper, Steel, etc".
I also have a can of silver polish whose instructions warn that it
should not be used on silver or gold plated items.
Franc Zabkar
Apr 13, 2012, 6:50:32 PM4/13/12
to
On Thu, 12 Apr 2012 13:11:22 -0700, Jeff Liebermann <je...@cruzio.com>
Not at all. In fact I think it's admirable.
In fact I'm typing this on a 14-year-old Win98SE box. :-)
put finger to keyboard and composed:
>If you have a problem with me refurbishing old phones ...
Not at all. In fact I think it's admirable.
In fact I'm typing this on a 14-year-old Win98SE box. :-)
Phil Hobbs
Apr 13, 2012, 9:24:17 PM4/13/12
to
aluminum foil and some sodium carbonate solution. Works great on badly
tarnished silverware, and doesn't leave big copper splodges the way
polish does. (Polish contains abrasive.)
Cheers
Phil Hobbs
--
Dr Philip C D Hobbs
Principal Consultant
ElectroOptical Innovations LLC
Optics, Electro-optics, Photonics, Analog Electronics
160 North State Road #203
Briarcliff Manor NY 10510
845-480-2058
hobbs at electrooptical dot net
http://electrooptical.net
josephkk
Apr 15, 2012, 2:07:16 AM4/15/12
to
have dealt with such several times, and anything faintly resembling some
sort of technical competence beyond showing how to use all the fancy smart
phone features is seriously frowned upon my management (it doesn't sell
phones). Think about the structure of the "market".
>
>
>Gareth.
josephkk
Apr 15, 2012, 2:12:04 AM4/15/12
to
really think management would continuously tolerate such mulish behavior
in salesbots?
josephkk
Apr 15, 2012, 2:18:32 AM4/15/12
to
do i tolerate lame excuses. I do require civility and appropriate
responses as limited by the employer (who often has a specific interest in
non-servicability of the [already obsolete when you bought it] product).
?-)
josephkk
Apr 15, 2012, 2:31:05 AM4/15/12
to
On Fri, 13 Apr 2012 21:24:17 -0400, Phil Hobbs
<pcdhSpamM...@electrooptical.net> wrote:
>Franc Zabkar wrote:
>>
>> On Thu, 12 Apr 2012 10:56:42 -0400, "Michael A. Terrell"
>> <mike.t...@earthlink.net> put finger to keyboard and composed:
>>
>> > I used to see drum type TV tuners that had been cleaned with Brasso.
>> >They were nice shiny brass, after the silver plating was removed by the
>> >Brasso. They worked great for about two weeks. Then they had to buy a
>> >new tuner.
>>
>> Thanks for that.
>>
>> I just checked the instructions on my Brasso can.
>>
>> All it states is that it is "for polishing Brass, Copper, Steel, etc".
>>
>> I also have a can of silver polish whose instructions warn that it
>> should not be used on silver or gold plated items.
>>
>> - Franc Zabkar
>> --
>> Please remove one 'i' from my address when replying by email.
>
>
>You can reduce the silver sulphide back to silver metal using a bit of
>aluminum foil and some sodium carbonate solution. Works great on badly
>tarnished silverware, and doesn't leave big copper splodges the way
>polish does. (Polish contains abrasive.)
>
>Cheers
>
>Phil Hobbs
I'll remember that one.
<pcdhSpamM...@electrooptical.net> wrote:
>Franc Zabkar wrote:
>>
>> On Thu, 12 Apr 2012 10:56:42 -0400, "Michael A. Terrell"
>> <mike.t...@earthlink.net> put finger to keyboard and composed:
>>
>> > I used to see drum type TV tuners that had been cleaned with Brasso.
>> >They were nice shiny brass, after the silver plating was removed by the
>> >Brasso. They worked great for about two weeks. Then they had to buy a
>> >new tuner.
>>
>> Thanks for that.
>>
>> I just checked the instructions on my Brasso can.
>>
>> All it states is that it is "for polishing Brass, Copper, Steel, etc".
>>
>> I also have a can of silver polish whose instructions warn that it
>> should not be used on silver or gold plated items.
>>
>> - Franc Zabkar
>> --
>> Please remove one 'i' from my address when replying by email.
>
>
>You can reduce the silver sulphide back to silver metal using a bit of
>aluminum foil and some sodium carbonate solution. Works great on badly
>tarnished silverware, and doesn't leave big copper splodges the way
>polish does. (Polish contains abrasive.)
>
>Cheers
>
>Phil Hobbs
?-)
William Sommerwerck
Apr 15, 2012, 4:26:03 AM4/15/12
to
>> You can reduce the silver sulphide back to silver metal using
>> a bit of aluminum foil and some sodium carbonate solution.
>> Works great on badly tarnished silverware, and doesn't leave
>> big copper splodges the way polish does. (Polish contains abrasive.)
>> a bit of aluminum foil and some sodium carbonate solution.
>> Works great on badly tarnished silverware, and doesn't leave
>> big copper splodges the way polish does. (Polish contains abrasive.)
> I'll remember that one.
> ?-)
The poster is correct. I have a kit with a large aluminum plate. You put it
> ?-)
and the silverware in a hot washing soda solution, and the tarnish goes
away.
klem kedidelhopper
Apr 19, 2012, 12:32:01 PM4/19/12
to
On Apr 12, 5:11 pm, "William Sommerwerck" <grizzledgee...@comcast.net>
wrote:
son after he had gotten tired of my customers calling him in order to
get in touch with me. I never wanted one as I didn't believe they were
safe, And I still don't. You'll never convince me that irradiating
oneself with UHF RF energy ever will be, but unfortunately if you want
to stay on the merry go round of technology we've all bought into to
whatever degree, you need to buy a ticket.
So I've had this stupid thing since then. It's very slim and rugged,
it's made out of aluminum, and I just replaced the battery. I sit on
it all he time and I can't tell you how many times I've dropped it to
the floor. Now the screen is damaged from that but otherwise it's
still a phone. I don't need a new one either. Recently I found two
other Razors at the dump and plan to do an organ transplant when I get
really bored some day.
I keep this phone in my back pocket usually and use it rarely, so I
suppose that my ass is receiving the brunt of any radiation that it
emits, but I have to believe that is better than my head. There are
several reasons I'm mentioning this. For one I fully agree with you
William about keeping something you like for as long as you like. This
planned obsolescence across the board should be illegal, but our
government has more important things to think about, right? Well lets
not get off on that....
Anyway although while I do feel that you were justified in expecting
something from the bitches at the phone store, and perhaps they might
have been a bit more sympathetic to your situation, reality must
prevail. You've been around long enough to know how this game is
played, (throw it out and buy a new one). So were you really that
surprised at the outcome of your visit? Sprint and it's employees do
not make money helping you to keep your old phone. They have
absolutely no interest in this. I've done consumer electronics repair
all my life and I could have predicted the outcome. Personally I
wouldn't have even bothered making the trip.
Don't get me wrong, that's not to say this isn't wrong. On the
contrary, it's damned wrong. But this is the new way of everything
today. No one has any parts for anything more that a few years old
anymore. It's disgusting and it's putting guys like me out of the
repair business, but it is what it is and no one is going to stop this
freight train now.
I don't know what kind of attitude if any you may have displayed
during the visit because I wasn't there, but in any case I do believe
that the guy in the earlier posting gave you a bad rap as he wasn't
there either. I can tell you that I've experienced similar situations
and I would have been upset as I'm sure you were. You sound very
principled and very much like my brother who lives in a suburb of New
York City. He walks into a store and just expects people to treat him
with courtesy and respect his feelings. Sadly, more often than not he
goes home disappointed. I've tried to tell him that he's much too
sensitive but he keeps expecting everyone to appreciate how he feels.
It's wonderful to have an idyllic take on life. Just don't expect too
much because the sad reality is that plain and simple, some people
just suck. Lenny
wrote:
> > Immersion in some insolvent often helps...
>
> So I shove the phone down the throat of a bankrupt person?
Six years ago I reluctantly received a Motorola Razor phone from my
>
> So I shove the phone down the throat of a bankrupt person?
son after he had gotten tired of my customers calling him in order to
get in touch with me. I never wanted one as I didn't believe they were
safe, And I still don't. You'll never convince me that irradiating
oneself with UHF RF energy ever will be, but unfortunately if you want
to stay on the merry go round of technology we've all bought into to
whatever degree, you need to buy a ticket.
So I've had this stupid thing since then. It's very slim and rugged,
it's made out of aluminum, and I just replaced the battery. I sit on
it all he time and I can't tell you how many times I've dropped it to
the floor. Now the screen is damaged from that but otherwise it's
still a phone. I don't need a new one either. Recently I found two
other Razors at the dump and plan to do an organ transplant when I get
really bored some day.
I keep this phone in my back pocket usually and use it rarely, so I
suppose that my ass is receiving the brunt of any radiation that it
emits, but I have to believe that is better than my head. There are
several reasons I'm mentioning this. For one I fully agree with you
William about keeping something you like for as long as you like. This
planned obsolescence across the board should be illegal, but our
government has more important things to think about, right? Well lets
not get off on that....
Anyway although while I do feel that you were justified in expecting
something from the bitches at the phone store, and perhaps they might
have been a bit more sympathetic to your situation, reality must
prevail. You've been around long enough to know how this game is
played, (throw it out and buy a new one). So were you really that
surprised at the outcome of your visit? Sprint and it's employees do
not make money helping you to keep your old phone. They have
absolutely no interest in this. I've done consumer electronics repair
all my life and I could have predicted the outcome. Personally I
wouldn't have even bothered making the trip.
Don't get me wrong, that's not to say this isn't wrong. On the
contrary, it's damned wrong. But this is the new way of everything
today. No one has any parts for anything more that a few years old
anymore. It's disgusting and it's putting guys like me out of the
repair business, but it is what it is and no one is going to stop this
freight train now.
I don't know what kind of attitude if any you may have displayed
during the visit because I wasn't there, but in any case I do believe
that the guy in the earlier posting gave you a bad rap as he wasn't
there either. I can tell you that I've experienced similar situations
and I would have been upset as I'm sure you were. You sound very
principled and very much like my brother who lives in a suburb of New
York City. He walks into a store and just expects people to treat him
with courtesy and respect his feelings. Sadly, more often than not he
goes home disappointed. I've tried to tell him that he's much too
sensitive but he keeps expecting everyone to appreciate how he feels.
It's wonderful to have an idyllic take on life. Just don't expect too
much because the sad reality is that plain and simple, some people
just suck. Lenny
William Sommerwerck
Apr 19, 2012, 1:22:24 PM4/19/12
to
"klem kedidelhopper" <captainvi...@gmail.com> wrote in message
news:74d94ed9-e5f5-4b17...@l18g2000vbx.googlegroups.com...
> You've been around long enough to know how this game is
> played, (throw it out and buy a new one). So were you really
> that surprised at the outcome of your visit?
Yes, I was. I expected Sprint to at least have a spare charger to check the
unit. I was also extremely displeased that Sprint couldn't be bothered to
hold onto the interface adapter needed to download the contents of my phone.
That's outrageous when they're trying to get you to buy a new one.
> Personally I wouldn't have even bothered making the trip.
I combined it with another trip. I rarely go out for just one thing. I've
combined as many as seven or eight trips into one.
> I don't know what kind of attitude if any you may have displayed
> during the visit because I wasn't there, but in any case I do believe
> that the guy in the earlier posting gave you a bad rap as he wasn't
> there either.
I started courteously, then became "emphatic". I'm 65, and have reached the
point where I say (when appropriate) "I don't care what your company likes
or wants. All I care about is what I want." Businesses are not people, and
are not deserving of respect, per se. I suspect companies often hire very
courteous and "sweet" people to wait on customers, on the assumption that
most customers won't get angry with them. Well, I ain't "most customers".
> I can tell you that I've experienced similar situations and I would
> have been upset, as I'm sure you were. You sound very principled...
No, I'm cranky and demanding. I expect companies to value every customer's
business, and to make every /reasonable/ effort to make the customer happy.
The business exists to please the customers -- not just the stockholders.
(It used to be true -- and might still be -- that Costco stock doesn't have
the "high" value it should, because the company is perceived as being
more-interested in customer satisfaction than simply making money.)
> ...and very much like my brother who lives in a suburb of New York City.
policy.
I should report my recent outstanding experience with Hewlett-Packard. After
successfully setting up a local network with my ProBook 4530s, the computer
suddenly stopped connecting. Running ipconfig revealed that all the 802
hardware was disconnected.
When I called HP's 24/7 service line, I was connected with someone in India
who, much to my surprise, proceeded to treat me courteously and
intelligently (for which he received effusive thanks). Even more to my
surprise, he admitted that HP was aware of this problem (!!!), and it might
hardware failure.
After some unsuccessful troubleshooting, he suggested I return the unit. HP
sent me a shipping box via FedEx, and I returned the computer yesterday via
FedEX Overnight, all at no cost to me. In other words, I received "full"
warranty service, even though HP specified only a limited warranty (IIRC).
(The FTC defines a full warranty as not costing the purchaser anything.)
This is the kind of service I expect from HP. I hope HP fixes the computer
properly, because it's one hell of a notebook at a giveaway price.
news:74d94ed9-e5f5-4b17...@l18g2000vbx.googlegroups.com...
> You've been around long enough to know how this game is
> played, (throw it out and buy a new one). So were you really
> that surprised at the outcome of your visit?
unit. I was also extremely displeased that Sprint couldn't be bothered to
hold onto the interface adapter needed to download the contents of my phone.
That's outrageous when they're trying to get you to buy a new one.
> Personally I wouldn't have even bothered making the trip.
combined as many as seven or eight trips into one.
> I don't know what kind of attitude if any you may have displayed
> during the visit because I wasn't there, but in any case I do believe
> that the guy in the earlier posting gave you a bad rap as he wasn't
> there either.
point where I say (when appropriate) "I don't care what your company likes
or wants. All I care about is what I want." Businesses are not people, and
are not deserving of respect, per se. I suspect companies often hire very
courteous and "sweet" people to wait on customers, on the assumption that
most customers won't get angry with them. Well, I ain't "most customers".
> I can tell you that I've experienced similar situations and I would
No, I'm cranky and demanding. I expect companies to value every customer's
business, and to make every /reasonable/ effort to make the customer happy.
The business exists to please the customers -- not just the stockholders.
(It used to be true -- and might still be -- that Costco stock doesn't have
the "high" value it should, because the company is perceived as being
more-interested in customer satisfaction than simply making money.)
> ...and very much like my brother who lives in a suburb of New York City.
> He walks into a store and just expects people to treat him with courtesy
> and respect his feelings. Sadly, more often than not he goes home
> disappointed. I've tried to tell him that he's much too sensitive but he
> keeps expecting everyone to appreciate how he feels. It's wonderful to
> have an idyllic take on life. Just don't expect too much because the sad
> reality is that plain and simple, some people just suck.
It's not the people so much as it is the company. The head office sets the
> and respect his feelings. Sadly, more often than not he goes home
> disappointed. I've tried to tell him that he's much too sensitive but he
> keeps expecting everyone to appreciate how he feels. It's wonderful to
> have an idyllic take on life. Just don't expect too much because the sad
> reality is that plain and simple, some people just suck.
policy.
I should report my recent outstanding experience with Hewlett-Packard. After
successfully setting up a local network with my ProBook 4530s, the computer
suddenly stopped connecting. Running ipconfig revealed that all the 802
hardware was disconnected.
When I called HP's 24/7 service line, I was connected with someone in India
who, much to my surprise, proceeded to treat me courteously and
intelligently (for which he received effusive thanks). Even more to my
surprise, he admitted that HP was aware of this problem (!!!), and it might
hardware failure.
After some unsuccessful troubleshooting, he suggested I return the unit. HP
sent me a shipping box via FedEx, and I returned the computer yesterday via
FedEX Overnight, all at no cost to me. In other words, I received "full"
warranty service, even though HP specified only a limited warranty (IIRC).
(The FTC defines a full warranty as not costing the purchaser anything.)
This is the kind of service I expect from HP. I hope HP fixes the computer
properly, because it's one hell of a notebook at a giveaway price.
klem kedidelhopper
Apr 19, 2012, 1:52:05 PM4/19/12
to
On Apr 19, 1:22 pm, "William Sommerwerck" <grizzledgee...@comcast.net>
wrote:
> "klem kedidelhopper" <captainvideo462...@gmail.com> wrote in message
>"Customer Service" FedEX Overnight, all at no cost to me. In other words, I received "full"
service store which is part of a chain here in the Northeast tell me
that he didn't care about one customer's satisfaction, (mine). He had
lots of customers, and didn't need any more. I was so pissed off I
wrote a letter to the president of the company. I was reimbursed for a
79.00 wheel alignment I had to have done elsewhere, I received a
100.00 gift certificate in the mail, and the asshole was fired as
well. Sadly, these days for the most part "customer service" is merely
two words, one that follows the other. And both have been circling the
drain for some time now. But you can always write a letter.
Lenny
wrote:
> "klem kedidelhopper" <captainvideo462...@gmail.com> wrote in message
> warranty service, even though HP specified only a limited warranty (IIRC).
> (The FTC defines a full warranty as not costing the purchaser anything.)
>
> This is the kind of service I expect from HP. I hope HP fixes the computer
> properly, because it's one hell of a notebook at a giveaway price.
I actually had a service manager at a local large auto parts and
> (The FTC defines a full warranty as not costing the purchaser anything.)
>
> This is the kind of service I expect from HP. I hope HP fixes the computer
> properly, because it's one hell of a notebook at a giveaway price.
service store which is part of a chain here in the Northeast tell me
that he didn't care about one customer's satisfaction, (mine). He had
lots of customers, and didn't need any more. I was so pissed off I
wrote a letter to the president of the company. I was reimbursed for a
79.00 wheel alignment I had to have done elsewhere, I received a
100.00 gift certificate in the mail, and the asshole was fired as
well. Sadly, these days for the most part "customer service" is merely
two words, one that follows the other. And both have been circling the
drain for some time now. But you can always write a letter.
Lenny
William Sommerwerck
Apr 19, 2012, 4:22:28 PM4/19/12
to
> I actually had a service manager at a local large auto parts and
service store which is part of a chain here in the Northeast tell me
that he didn't care about one customer's satisfaction, (mine). He had
lots of customers, and didn't need any more. I was so pissed off I
wrote a letter to the president of the company. I was reimbursed for a
79.00 wheel alignment I had to have done elsewhere, I received a
100.00 gift certificate in the mail, and the asshole was fired as
well. Sadly, these days for the most part "customer service" is merely
two words, one that follows the other. And both have been circling the
drain for some time now. But you can always write a letter.
Lenny
I intend to call Sprint, eventually.
service store which is part of a chain here in the Northeast tell me
that he didn't care about one customer's satisfaction, (mine). He had
lots of customers, and didn't need any more. I was so pissed off I
wrote a letter to the president of the company. I was reimbursed for a
79.00 wheel alignment I had to have done elsewhere, I received a
100.00 gift certificate in the mail, and the asshole was fired as
well. Sadly, these days for the most part "customer service" is merely
two words, one that follows the other. And both have been circling the
drain for some time now. But you can always write a letter.
Lenny
By the way, the HP 4530s came back at 11:30 this morning, less than two days
after I'd shipped it, with a note saying the radio was defective and had
been replaced. (I'm not sure it was defective.) Anyhow, it was in the same
condition I shipped it, and another hour on the phone with a courteous,
intelligent (that's not sarcasm) HP guy did not resolve the problem. I'm now
resetting the routing to factory settings, and reinstalling the system, to
see what happens.
Jeff Liebermann
Apr 19, 2012, 10:43:49 PM4/19/12
to
On Thu, 19 Apr 2012 13:22:28 -0700, "William Sommerwerck"
<grizzle...@comcast.net> wrote:
>I intend to call Sprint, eventually.
You might want to call Sprint fairly quickly:
<grizzle...@comcast.net> wrote:
>I intend to call Sprint, eventually.
<http://money.cnn.com/2012/04/19/technology/sprint-tax-fraud-lawsuit/>
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