Bushnell Astroscan
J. McGrath
an Astroscan? I know someone who works at B&L that could probably get
me a discount, and wonder is its performance any good? I own an 8 inch
Dob and would like a portable (somewhat cheap) telescope for quick rich
field viewing.
--
** Please remove SPAMSUCKS from Email address before replying to me. **
RMOLLISE
>an Astroscan? I know someone who works at B&L that could probably get
>me a discount, and wonder is its performance any good? I own an 8 inch
Hi:
Well, I saw the ads too (in the current issue of The Reflector). As for a
Bushnell (either the 'astroscan' or the two dobs). I'd want to know more. The
name 'Bushnell' ain't exactly been associated with quality scopes in recent
times!!
Peace,
Rod Mollise
Mobile Astronomical Society
http://members.aol.com/RMOLLISE/index.html
The Home of _From City Lights to Deep Space_:
The Urban Observer's Guide to the Deep Sky
*********************************************************
>qnet.com
>
>Well, I saw the ads too (in the current issue of The Reflector). As for a
>Bushnell (either the 'astroscan' or the two dobs). I'd want to know more. The
>name 'Bushnell' ain't exactly been associated with quality scopes in recent
>times!!
>
too??? Could someone scan an ad and e-mail it to me?
remove <*> for e-mail
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RMOLLISE
>too??? Could someone scan an ad and e-mail it to me?
Hi Dennis:
My scanner's at work, but maybe someone will undertake to do this for you. If
you're a member of an AL affiliate club (as you should be :-)), you should be
getting the Reflector with this in it soon. But, taking a look at the full page
inside back cover ad I see:
"6/8 all metal" I presume they mean the OTAs :-)
"48 x 8 inch" IOW...8"f6
"48" x 6 inch" IOW...6"F8
Just lookin' at the photos of the two scopes....they appear to be rather
attractive with a dark finish (B&W photo). Altitude bearings are (typically)
too small though. Rack and pinion focuser and what appears to be a sub 30mm
finder.
The ad copy reads:
"Bushnell Voyager superior quality Dobsonian telescopes with all metal tube
assemblies and innovative mounts (maybe for Bushnell...to me they look just
like any of the commercial sonotube Dob mounts) will satisfy any family just
getting started in astronomy or the advanced amateur who has already started on
the journey...."
BTW...the Bushnell 'Astroscan' llooks pretty much just like the Edmund job, but
with a shiny dark finish. One curious thing...it is referred to as "48 x 4.5
inch". Does this mean that it has a focal length of f10.6!? How? With a built
in barlow?!
My take on this...it's nice, I suppose, that a telescope mass marketer is
attempting to 'improve' themselves with some scopes obviously better than the
usual 60mm/100mm scopes on shaky equatorials. How good are they? Well that's
the question. If they ARE ok, though, the prices are good. $419.00 for the 8",
$319.00 for the 6" and only $249.00 for the Astroscan clone (wouldn't mind
havin' one myself for that price!
One fly in the ointment...the advertisement is NOT by Bushnell, but by
Astroptx....I personally wouldn't enjoy trying to get a straight answer about
these scopes (mainly about the focal length of the 'Astroscan') from em. But if
somebody would like to take on this task, let us know what you find out!
David Sherrod
>inch". Does this mean that it has a focal length of f10.6!? How? With a
built
>in barlow?!
I think this is a typo because one of the dobs is also 48"
Dave
Phil Harrington
I agree that it appears to be a typo. No word about these scopes on the
Bushnell home page, but I just sent an e-mail to their customer service
address, so we'll see. If/when I get a reply, I'll try to fill in some
of the blanks.
Phil
***********************
Phil Harrington
Telescopes, eclipses, deep sky...you'll find them all at
http://ourworld.compuserve.com/homepages/pharrington
Keith Burnett
[snip]
>I agree that it appears to be a typo. No word about these scopes on the
>Bushnell home page, but I just sent an e-mail to their customer service
>address, so we'll see. If/when I get a reply, I'll try to fill in some
>of the blanks.
Likewise, as I am interested in UK distribution. Astroscan is too
expensive here.
Cheers
--
Keith Burnett
nigh...@bushnell.com
I am in charge of telescopes at Bushnell. I have been encouraged and
interested in the discussion taking place about some of our new products. We
have in fact introduced some new telescopes just recently--two dobsonian
telescopes and our new Family Telescope. Before I get into that please let
me say a brief word about our current telescope product line.
Bushnell, typically known for its binoculars, has made a renewed commitment
to astronomical telescopes. Part of that commitment includes a comprehensive
effort to provide better quality products that will be good for the beginning
or advanced astronomer. Since I was brought on two years ago, we have
totally revamped the telescope line. Of the 21 products that we offered at
that time, I immediately discontinued 19 of them. It was quite a
housecleaning to say the least. As an astronomer, I felt just as many of you
have felt about Bushnell products from the past. As long as I am here, those
poor quality products will remain a thing of the past. Our goal now is to
provide good quality products that will serve as a good foundation for the
beginner to turn astronomy into a rewarding hobby.
Some of those new products are they very ones you've been discussing. There
have been a few errors in their specifications as discussed previously
however.
We have introduced two dobsonians, a 6 inch and an 8 inch. Both products have
high quality parabolic mirrors. We've included as standard equipment an all-
metal tube, rack and pinion focusing mechanisms, 1.25" eyepieces and 6x30mm
finderscopes. The dobs are f/7.8 and f/5.9 for the 6 and 8 respectively.
We have also introduced our new Family Telescope. This scope has an f/4.4
system with a 4.5" aperature. It comes with two 1.25" eyepieces, rack and
pinion focuser, and tripod adaptable cradle base--all improvements above the
competitive product.
We hope that you will see our new commitment to astronomy. I am a member of
the Astronomical League and the Kansas City Astronomical Society. Bushnell
sponsored the Astro League National Convention in 1998 and will continue that
support in 1999. We also support several other annual star parties
throughout the year. Maybe some of us will have a chance to meet at some of
these events this year. All of our new products should be accessible on our
website at www.bushnell.com. If you have any questions or comments please let
me know.
Wishing you clear skies,
Darin Stephens
-----------== Posted via Deja News, The Discussion Network ==----------
http://www.dejanews.com/ Search, Read, Discuss, or Start Your Own
Bill McHale
: To whom it may concern:
: Bushnell, typically known for its binoculars, has made a renewed commitment
: to astronomical telescopes. Part of that commitment includes a comprehensive
: effort to provide better quality products that will be good for the beginning
: or advanced astronomer. Since I was brought on two years ago, we have
: totally revamped the telescope line. Of the 21 products that we offered at
: that time, I immediately discontinued 19 of them. It was quite a
: housecleaning to say the least. As an astronomer, I felt just as many of you
: have felt about Bushnell products from the past. As long as I am here, those
: poor quality products will remain a thing of the past. Our goal now is to
: provide good quality products that will serve as a good foundation for the
: beginner to turn astronomy into a rewarding hobby.
These are interesting words, but unfortunately when I looked at your
online product catalog (The one in PDF format), I was less than impressed.
I still see 60 mm refractors on what appear to be shakey mounts advertised
with powers like 4X. even thought any amateur knows that such a scope can
handel at most 100x or so.
: Some of those new products are they very ones you've been discussing. There
: have been a few errors in their specifications as discussed previously
: however.
: We have introduced two dobsonians, a 6 inch and an 8 inch. Both products have
: high quality parabolic mirrors. We've included as standard equipment an all-
: metal tube, rack and pinion focusing mechanisms, 1.25" eyepieces and 6x30mm
: finderscopes. The dobs are f/7.8 and f/5.9 for the 6 and 8 respectively.
Ok, questions, you claim the mirrors are high quality, care to put some
figures behind that? Are they 1/2, 1/4 or 1/8 wave? And what about the
secondaries? Are the mirrors made out of Pyrex or plate glass?
Why do the scopes have such small bearings? Surely you know that the
recommended size for a Dobsonian bearing is approximately the same size as
the Mirror in the scope?
The metal tube is a debatable decision but what have you done to make sure
that the metal's high heat conductivity does not ruin the image?
Here is what I would really like to see in a Professional small Dob.
1. 1/8 wave for all mirror surfaces. Pyrex would be preferred, but a good
plate glass would be acceptable.
2. Large bearing riding on teflon.
3. The telescope riding in a cradel or tube rings to allow the user to
rotate the eyepiece to a comfortable position.
: We have also introduced our new Family Telescope. This scope has an f/4.4
: system with a 4.5" aperature. It comes with two 1.25" eyepieces, rack and
: pinion focuser, and tripod adaptable cradle base--all improvements above the
: competitive product.
Which would be the Edmund Scientific Astroscan I believe. Other than the
focal lenth, and perhaps one eyepiece it appears pretty much identical.
I mean I am sorry to attack you like this; many of the same charges could
be leveled at your competitors, but you still have many products that I
would never buy nor recommend to any friend interested in getting started
in astronomy. Your Dobs are interesting, but they appear to need work,
and what is to set them apart from the ones produced by Orion, Meade and
Celestron.
--
Bill
***************************************************************************
Nostalgia is not what it use to be!
---------------------------------------------------------------------------
Home page - http://www.gl.umbc.edu/~wmchal1
***************************************************************************
Dave Storey
suggest that a permanent subscription to S.A.A. would be a great way to
keep your finger on he pulse and see how you are being perceived out
here in the real world.
If you can keep the Newts the right way up in the adverts, and at your
dealers, you will already have made significant advances over at least
one of your competitors. 8>
D.
In article <7b12vs$lrn$1...@nnrp1.dejanews.com>, nigh...@bushnell.com
writes
<snip>
>Bushnell, typically known for its binoculars, has made a renewed commitment
>to astronomical telescopes. Part of that commitment includes a comprehensive
>effort to provide better quality products that will be good for the beginning
>or advanced astronomer. Since I was brought on two years ago, we have
>totally revamped the telescope line. Of the 21 products that we offered at
>that time, I immediately discontinued 19 of them. It was quite a
>housecleaning to say the least. As an astronomer, I felt just as many of you
>have felt about Bushnell products from the past. As long as I am here, those
>poor quality products will remain a thing of the past. Our goal now is to
>provide good quality products that will serve as a good foundation for the
>beginner to turn astronomy into a rewarding hobby.
>
<snip>
>
>Wishing you clear skies,
>
>Darin Stephens
>
>
>
>-----------== Posted via Deja News, The Discussion Network ==----------
>http://www.dejanews.com/ Search, Read, Discuss, or Start Your Own
Rgds
Dave Storey
Mike Fowler
While I can not confirm nor deny the optical quality of these
telescopes, I was fortunate enough to be at PMA (Photo Marketers
Association) big convention last weekend in Las Vegas. These dobsonian
telescopes were set up in the Bushnell Booth and they were a big suprise
to say the least! It prompted me to stop hand my card to them and tell
them to have their representitive in S. Calif. bring the 8" to me for a
complete evaluation. Anyone interested feel free to e-mail me and I
will happily provide my finding once I have had the opportunity to view
thru this telescope for several nights. I was not given a specific date
yet that I would be given one, but will gladly keep those interested
posted. I firmly believe that competition is a GOOD thing! If they can
produce a good telescope I am more than happy to give them a shot!
Clear Skies,
Mike Fowler
Manager
Oceanside Photo & Telescope http://www.optcorp.com
1024 Mission Ave., Oceanside Ca 92054 USA 1-800-483-6287
1-760-722-3348 or 1-760-722-8133<fax>
Bill McHale wrote:
>
> nigh...@bushnell.com wrote:
> : To whom it may concern:
>
> : Bushnell, typically known for its binoculars, has made a renewed commitment
> : to astronomical telescopes. Part of that commitment includes a comprehensive
> : effort to provide better quality products that will be good for the beginning
> : or advanced astronomer. Since I was brought on two years ago, we have
> : totally revamped the telescope line. Of the 21 products that we offered at
> : that time, I immediately discontinued 19 of them. It was quite a
> : housecleaning to say the least. As an astronomer, I felt just as many of you
> : have felt about Bushnell products from the past. As long as I am here, those
> : poor quality products will remain a thing of the past. Our goal now is to
> : provide good quality products that will serve as a good foundation for the
> : beginner to turn astronomy into a rewarding hobby.
>
GrapeApe
>
>Darin Stephens
All I want to know is, Are Bushnell products now good enough to see Samantha
riding her broom?
nigh...@bushnell.com
wmc...@umbc.edu (Bill McHale) wrote:
Slc.Dennis Bishop wrote:
>
> In case you have not seen it, I am including a reply from
> another user, this person asks some very good questions, ones
> which I would like to see the answers too.
>
> Along with the posting from that other user, I am also sending
> as a 2nd message, a copy of the Telescope Buyers FAQ which is
> seen Worldwide and is also on many users web pages.
>
> I try to be fair in the FAQ, but I can not change it just yet
> until I either SEE and can check out one of those telescopes (6in
> or 8in DOB) myself or one of the other major people can review it
> for me.
>
> Thank You Dennis Bishop
>
> -----------------------------------------------------------------------
Thanks for your message. I will take a stab at the questions below.....
> These are interesting words, but unfortunately when I looked at your
> online product catalog (The one in PDF format), I was less than impressed.
> I still see 60 mm refractors on what appear to be shakey mounts advertised
> with powers like 4X. even thought any amateur knows that such a scope can
> handel at most 100x or so.
We do still manufacture what I will call "entry-level" telescopes. In fact,
our traditional selling channels have historically been the 60mm refractor
market. Think of our journey as starting at this level and continually trying
to improve it. Unfortunately, the traditional market corporate mentality is
that "power is king." I have been trying to change this mentality from day
one. Just like some of our other competitors, we have been forced by that
traditional market corporate mentality to continue to offer these type of
products. So while I know and communicate that power is not king, it will
take some time to change that mentality.
>
> : Some of those new products are they very ones you've been discussing. There
> : have been a few errors in their specifications as discussed previously
> : however.
>
> : We have introduced two dobsonians, a 6 inch and an 8 inch. Both products have
> : high quality parabolic mirrors. We've included as standard equipment an all-
> : metal tube, rack and pinion focusing mechanisms, 1.25" eyepieces and 6x30mm
> : finderscopes. The dobs are f/7.8 and f/5.9 for the 6 and 8 respectively.
>
> Ok, questions, you claim the mirrors are high quality, care to put some
> figures behind that? Are they 1/2, 1/4 or 1/8 wave? And what about the
> secondaries? Are the mirrors made out of Pyrex or plate glass?
Our goal is to offer the best mirror for the money. If we could do 1/20th
wave for the same price we would! However, we anticipate 1/4 or 1/8 if
possible. We are working through a very strict testing procedure as we speak
to get a handle on the wavefront error. As far as the secondary mirrors are
concerned they are made out of plate glass at this point. Please note, these
products are new to us and we will publish the final results when we get
them. Bear with us :)
>
> Why do the scopes have such small bearings? Surely you know that the
> recommended size for a Dobsonian bearing is approximately the same size as
> the Mirror in the scope?
You are the first to indicate that the bearings should be the same size as
the mirror. That is interesting to say the least. When we set up the specs
we based our specs on competitive products primarily. The testing that I
have done has shown that these bearings are more than adequate but we would
consider a modification if it proves to be necessary.
>
> The metal tube is a debatable decision but what have you done to make sure
> that the metal's high heat conductivity does not ruin the image?
While I haven't tested this scope in the desert or in the mountains, I have
tested it on a brisk Midwest night following a warm humid day. We have
similar temp variations from day to night. Our dob outperformed competitive
sonatube products. By that I mean that probably fifteen minutes into the
test the competitive products were completely covered in condensation and
ours stayed clear the entire night. I was quite impressed.
>
> Here is what I would really like to see in a Professional small Dob.
>
> 1. 1/8 wave for all mirror surfaces. Pyrex would be preferred, but a good
> plate glass would be acceptable.
> 2. Large bearing riding on teflon.
> 3. The telescope riding in a cradel or tube rings to allow the user to
> rotate the eyepiece to a comfortable position.
>
All good suggestions.
> : We have also introduced our new Family Telescope. This scope has an f/4.4
> : system with a 4.5" aperature. It comes with two 1.25" eyepieces, rack and
> : pinion focuser, and tripod adaptable cradle base--all improvements above the
> : competitive product.
>
> Which would be the Edmund Scientific Astroscan I believe. Other than the
> focal lenth, and perhaps one eyepiece it appears pretty much identical.
You've correctly identified our closest competition. We have rack and pinion
focusing and a standard camera tripod-adaptable cradle base standard. With
our competition the tripod adaptability is a $100 premium. This truly is a
wonderful unit and was the buzz of the PMA trade show for us.
>
> I mean I am sorry to attack you like this; many of the same charges could
> be leveled at your competitors, but you still have many products that I
> would never buy nor recommend to any friend interested in getting started
> in astronomy. Your Dobs are interesting, but they appear to need work,
> and what is to set them apart from the ones produced by Orion, Meade and
> Celestron.
>
> --
> Bill
Don't apologize for lively discussion. We know what value our name has held
in the past and have made great strides to change that perception. We hope
that with the proper direction in product quality and support to the hobby
through involvement in astronomy events (star parties) we can make a
difference. As far as what sets us apart from the competition, we hope it
will be our products foremost and our support of those. Without quality we
have nothing. Hopefully the future will speak for itself on what will set us
apart from the competition.
Clear skies,
Darin
nigh...@bushnell.com
Come on! Do you think you're the first to ask me that? :)
Okay, the answer is yes! I appreciate the humor!
YP@44&66
> interested in the discussion taking place about some of our new products. We
> have in fact introduced some new telescopes just recently--two dobsonian
> telescopes and our new Family Telescope. Before I get into that please let
> me say a brief word about our current telescope product line.
>
> to astronomical telescopes. Part of that commitment includes a comprehensive
> effort to provide better quality products that will be good for the beginning
> or advanced astronomer. Since I was brought on two years ago, we have
> totally revamped the telescope line. Of the 21 products that we offered at
> that time, I immediately discontinued 19 of them. It was quite a
> housecleaning to say the least. As an astronomer, I felt just as many of you
> have felt about Bushnell products from the past. As long as I am here, those
> poor quality products will remain a thing of the past. Our goal now is to
> provide good quality products that will serve as a good foundation for the
> beginner to turn astronomy into a rewarding hobby.
>
> have been a few errors in their specifications as discussed previously
> however.
>
> We have introduced two dobsonians, a 6 inch and an 8 inch. Both products have
> high quality parabolic mirrors. We've included as standard equipment an all-
> metal tube, rack and pinion focusing mechanisms, 1.25" eyepieces and 6x30mm
> finderscopes. The dobs are f/7.8 and f/5.9 for the 6 and 8 respectively.
>
> system with a 4.5" aperature. It comes with two 1.25" eyepieces, rack and
> pinion focuser, and tripod adaptable cradle base--all improvements above the
> competitive product.
>
> the Astronomical League and the Kansas City Astronomical Society. Bushnell
> sponsored the Astro League National Convention in 1998 and will continue that
> support in 1999. We also support several other annual star parties
> throughout the year. Maybe some of us will have a chance to meet at some of
> these events this year. All of our new products should be accessible on our
> website at www.bushnell.com. If you have any questions or comments please let
> me know.
>
>
> Darin Stephens
>
> http://www.dejanews.com/ Search, Read, Discuss, or Start Your Own
Hi having personnel experience with a Bushnell scope (Baush & Lomb 4.5"
Newt, 900mm, EQ mount model 780200) I have a few comments here.
1) Overall the optics appear to be 1/2 decent. Not too many problems
with mirrors.
2) Why not offer one good quality eyepiece instead of two cheap ones.
3) The EQ mount is unacceptable. It is extremely unreliable. Every time
I take it outside (Canada at -5C) every nuts and bolts must be checked
because they continuously get loose with change in temperature. Also the
slow motion control are not strong enough (slippage) to carry the weight
of the scope and counter weight at extreme angles. I have had the EQ
mount appart twice already to shim some areas and try to stabilize it. I
am building a small dob mount right now to replace to EQ.
4) The plastic focusser is a bad idea. It may work well at room
temperature and focuses well without too much shift but whatch out !!!
Under cold temperature it becomes soo stiff it is unusable.
5) Proper documentation. The scope came with a 3 sheet instruction
package. No proper documentation was suplied for use, collimation,
assembly or anything else. Im shure your company can do better than this
OR CAN YOU.
6) CUSTOMER SUPPORT !!! I have been in contact with your companny for
over 2 months now with no success!!! These problems and others were
submitted to your custommer support to no avail. I did get the 3 sheets
faxed to me as a "USER MANUEL !!!!". However the promissed phone call to
address the problems never came and help on finding a solution
(specially for the EQ mount) never materialized.
I Would personnaly have your comments on the above.
Yvon.
RMOLLISE
>the mirror. That is interesting to say the least. When we set up the specs
>we based our specs on competitive products primarily. The testing that I
>have done has shown that these bearings are more than adequate but we would
>consider a modification if it proves to be necessary.
Hi Darin:
No...the side (altitude bearings) should actually be LARGER than the primary
(most ATMs use a figure of 50% larger). Why? Using small altitude bearings
INVITES balance problems! So what do many of the commerical sonotube Dobmakers
do? They use Nylon bearing pads instead of Teflon in an effort to lessen
balance problems (Nylon is, of course, also less expensive). So what do you
wind up with? A scope that's still difficult to balance, but which also
displays _sticky altitude motion_ (and azimuth motion...some makers also use
nylon for azimuth pads as well!). What WORKS? Large side bearings, preferably
with sufaces of a pebbly formica like Ebony Star, and virgin Teflon bearing
pads. This combination produces a telescope which moves easily, but which also
displays that other hallmark of a good Dob--IT STAYS WHERE YOU PUT IT! Even if
you feel unable to do something on the side bearing issue I at least _URGE_ you
to use Teflon bearing pads. Many of the little six and eight inch Dobs I see
(particularly those from Meade) would be fine little scopes if their altitude
and azimuth motions weren't so sticky! And I also URGE you to read Kriege and
Berry's _The Dobsonian Telescope_ (available from Willman-Bell). While it is
mainly concerned with doing large truss tube scopes, the material in here is
applicable to ALL Dobs!
Your 'Astroscan' clone? If the price is as reasonable as it appears to be, and
the optics are _at least_ as good as the Edumund scope, I wouldn't mind having
one myself. :-)
And one last thing...PLEASE hire a competent and skilled tech writer to do the
manuals on these scopes! This is important, and is where a lot of commercial
scope vendors fail miserably!
Finally, I know you've gotten some static here, but it's people on s.a.a. are
PASSIONATE about astronomy. We REALLY care...and in a way that most people
involved in 'hobbies' don't. For most of us, astronomy, even if we don't work
in it professionally, is MUCH more than a 'mere' hobby!
Let me just offer you my thanks! Thanks for (apparently, anyway) setting a
company which used to produce some--at best--scopes of questionable value on
the right path. Your scopes look very attractive, and if the quality is also
there, you are going to set quite a few folks on the road to a lifetime with a
wonderful hobby!
Michael Edelman
of their riflescopes- and it's great to see them moving to a quality, *useful* line of
astroscopes.
--mike
Michael Edelman
YP@44&66 wrote:
> .... 6) CUSTOMER SUPPORT !!! I have been in contact with your companny for
>
> over 2 months now with no success!!!...
One thing about Bushnell- their support of their customers who purchase riflescopes
is tremendous. Maybe that's because in that case they're dealing with an armed group
of customers ;-) Nonethess, I've never encounbtered someone who didn't have glowing
words for Bushnell after returning a damaged scope for service or replacement.
As for 60mm scopes: There's still a place for them. What I'd like to see, though, is
an end to spindly, useless equatorial mounts in favor of really solid Alt/az mounts.
There's no reason the inductry can't supply a 60mm scope in a smooth alt/az mount
with adjustable friction and some solid legs. Add a 26mm and a 12mm Kellner and a
simple non-optical finder, and you've got a very useful package.
-- mike
KDaly10475
>mount
>with adjustable friction and some solid legs. Add a 26mm and a 12mm Kellner
>and a
>simple non-optical finder, and you've got a very useful package.
Celestron (and Orion I believe) do offer such scopes. Unfortunately, they
still include those "wonderful" 5 X 24 finders. The Celestron FS60 Deluxe
Alt-az comes with 25mm and 10mm SMA ep's (kellners) which are quite good for
those getting started. The part I get a kick out of is that they're actually
cheaper than the "dept store trash scopes."
Kevin Daly
Mattatuck Astronomical Society
http://members.aol.com/kdaly10475/index.html
Ultima2K
nigh...@bushnell.com wrote:
> <snippage>
> We do still manufacture what I will call "entry-level" telescopes. In fact,
> our traditional selling channels have historically been the 60mm refractor
> market.
<snippage>
> Hopefully the future will speak for itself on what will set us
> apart from the competition.
>
> Clear skies,
>
> Darin
>
>
Darin,
First let me say "Welcome". Personally I wish all the manufacterors would lurk here.
The most constuctive advise I would give is to lurk here around Christmas time to see
the NUMBER of messages which start out with.
My wife/husband/girlfriend/boyfriend got me this telecope... Am I stupid or what?
... I can't see things like the picture on the box ... How do I FIX it?
There are FAQs and websites dedicate to this sort of request. There is a problem
here. "They" (I won't mention names) sell the Hubble Space telescope, but deliver a
toy. This can't be good for repeat business to frustrate you customers or make them
feel like idiots... Perhaps you can search DejaNews for last Christmas' messages,
print them out and show them to your marketeers.
IMHO.
--
Clear Skies and Transparency to All
Tom Stamm
http://members.aol.com/Ultima2K
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