My friend and I are preparing for our trip to Rome in 3 weeks. I am now working on logistics for arrival and departure. For folks who have recently traveled there, can you tell me what is was like once you got off the plane and then navigated customs? Also, my friend has to fly out of Rome by herself and we have found some unnerving reports on the internet about it; any insights you can share? Thanks!
Not sure I understand your questions. What was what like? Are you asking how to exit the airport? The FCO website has maps of both terminals. I'm assuming you are flying there from the US, so you'll likely arrive at terminal 3?. Just follow the signs to Passport control (not Customs- that's only if you are importing goods to Italy), then baggage claim and then follow the exit signs. How are you getting into Rome? Train, bus, or taxi?
The last time we arrived at FCO, we only found one of our two bags on the baggage claim carousel. After all of the other bags were picked up and the carousel stopped, we proceeded around the back of baggage claim to look for the "lost bag" office, and there was our other suitcase, just sitting behind a partition wall out of sight of the baggage claim area. Evidently someone had removed it before we got there.
When we arrived at FCO for our flight home, a couple of airport agents at a security checkpoint demanded to see everyone's boarding passes before letting us through to the check-in counters. Since we weren't able to check in online, we obviously needed to get to the check-in counter to get boarding passes, but they didn't seem to care. Even though we were within eyesight of the check-in counter, they wouldn't let us proceed to that point to get a boarding pass. So everyone had to log into an airline app, or produce a paper ticket (who has that any more, or somehow show something that proved we had a ticket to fly out of FCO that day. Very annoying, and it really backed up the line.
N.B. This is probably the single most important piece of information
on this page. For passengers to the United States flying with any of
the American airlines, and for all flights to Israel, you will be
ushered to a completely separate terminal building - Terminal 5 - to
go through rigorous and extremely slow security procedures.
Only Terminal 1 and 3 are currently operational; Terminal 5 is not, and no shuttle needed to a "completely different building". Click "Which Terminal" on this page to see which of the two individual airlines are assigned to.
You really don't know how those sites make money? Anyway I am positive the truth about FCO is halfway between that page and these news: -romes-fiumicino-wins-best-airport-in-europe-for-third-year-in-a-row.html
On arrival it took about 30 min from landing (about 8:45 am) to get to a taxi out front and that included picking up our checked bags. There were dozens of passport control lines open- all automated, scan your passport, lower your mask and off you go.
On departure we got out of taxi at 7:30 and were at our gate by 8:00- again after check in (we had paper copies of test), checking bags, getting boarding passes, going thru security with a slight delay when I was pulled aside, walk thru the duty free mall, tram to gate, etc.
And just hope that there isn't a general transportation strike the day you fly home. We experienced that once when leaving out of FCO. After dropping off our bags and leaving the check in counter, the lines at the automated passport control checkpoint were unbelievable, like nothing we've ever seen before at FCO, and some of the passport control machines weren't working, which meant people had to move into other lines to try to get through. What a nightmare that day, needless to say there were massive flight delays.
If your baggage is not delivered, contact the Baggage Assistance Counter at your Airport of arrival to complete the Property Irregularity Report (P.I.R.), a copy of which will be handed to you. Find out what you need to do to send a claim.
If you should not get your luggage upon arrival, please go to the airport Lost & Found office of your destination city and fill in a Property Irregularity Report (P.I.R.). You will be given a copy of the report. Find out what you need to do to send a claim.
If you checked luggage, baggage claim is immediately to your left once you go through Passport Control. Screens will direct you to the correct baggage carousel. Should your luggage not show up, there is a place to report missing bags across from carousel 5.
Hi! We are flying into Marco Polo airport in Venice in mid-June, landing on a Friday morning at 9:15am. We are US citizens and will be arriving on a non-stop flight from Philadelphia. Recognizing that conditions may be different day-to-day, roughly how long would you guess it will take us to get through customs, immigration and baggage claim?
How long is a piece of string? This is impossible to tell, it depends on who has landed first or whether you are selected for further checks. You could be a few minutes or a couple of hours, Venice Marco Polo is not known as the most efficient airport in Europe or even Italy.
I'd budget an hour but it could be more or less. If you're sitting near the front of the plane and get into the Passport control line faster, it will go faster but you still may wait a bit for your luggage.
Love Venice !, but Marco Polo well thats pure unorganized chaos especially when leaving. Int'l flights to the US fair out better but intra Europe when airlines share counters is a mess. Gate check in only opens 2, 2 1/2 ours prior and then its a bit of a free for all as no one know what counter they will be using. Thousands of passengers standing around with very limited seating. Then of course you barely have sufficient time for security after check in. In the end of course still worth it all. :-)
Recognition of the reliability of our airport activities has allowed Avion to launch the service dedicated to reconciling hold baggage with passengers arriving in Italy, in cooperation with the best international airline companies.
We have also recently guaranteed the baggage reconciliation service to private travellers wanting to dedicate themselves to organizing their cruise without the weight (and the thought) of the luggage.
Our team dedicated to airport processes also provides consultancy for airlines and baggage and lost & found property offices with certified airport systems (WorldTracer).
We care about the different needs of companies and so we develop tailored solutions for baggage reconciliation and Lost & Found service: managing LZ and auctioning activities of unclaimed luggage, with related communications and customs documentation.
We will be flying from JFK to Athens (ATH) with a connection in Rome (FCO). Do we go through immigration in FCO or at ATH? It is one reservation on ITA Airways (e.g. Alitalia). We will only have carry-ons. Is there transit side immigration or do we go through immigration with those staying in Italy?
Both Greece and Italy are part of the Schengen Area, this means that your FCO-ATH flight is an intra-Schengen flight, so you will go through immigration at your first point of entry, which is Rome (FCO) here
Regardless, you don't need to be concerned about this except as a matter of curiosity. Just follow the signs to your gate and by doing so you will be guided to the correct immigration checkpoint: upon your arrival, you will be in a non-Schengen part of the airport, and your departure gate will be in a Schengen part of the airport, and you can't pass from one part to the other without going through passport control.
If for some reason your plans change and you check a bag, you won't see the bag in Rome. You will retrieve it in Athens. The customs checkpoint is after baggage claim. Even if you don't check anything, you will have to walk through the baggage claim hall to leave the airport. You should choose the red channel if you have something to declare and the green channel if you don't. The blue channel is for people who are arriving from another EU country, which (despite the transfer in Italy) you are not.
in order to claim for compensation in accordance with Regulation (EU) 261/04, request assistance for lost or damaged baggage or request a reimbursement for the expenses afforded, please visit this section and contact us using the forms below.
If you are not satisfied with the response, within a reasonable period of time you can lodge your claim to the competent National Enforcement Body (NEB) for the application of Regulation (EU) 261/2004 within the country where the disruption took place.
Loss of personal item: If you left something behind on board one of our aircraft or at the airport, please first contact the Lost and Found office of the airport of arrival. For further assistance, feel free to contact us.
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Things started to go wrong the moment we landed in Dallas. I turned on my phone and was immediately notified that our next flight to Philadelphia had been delayed by 30 minutes due to mechanical issues.
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