Download Xfinity Hotspot App
Poppy Yentsch
When in range of a hotspot, look for the xfinitywifi or XFINITY SSID (network name) in the list of available networks on your device. Check the hotspot location map in the Xfinity app (on the WiFi tab) or the online map.
These featured hotspots offer complimentary Xfinity WiFi access to all users at that location.
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To connect automatically to secure Xfinity WiFi Hotspots and get the best WiFi experience, download the Xfinity app on your device. The app gives you access to the newest security features (where available) in addition to providing automatic sign in and helping you find hotspots.
Secure Xfinity WiFi (XFINITY) encrypts the traffic passing between a user's device and the hotspot. The encryption continuously scrambles and decodes the traffic, helping to protect users from the risk of wireless eavesdropping.
For the best experience, download the Xfinity app. The app will download and install the Xfinity WiFi secure profile, providing you access to secure hotspots and allowing your device to automatically connect to Xfinity WiFi Hotspots in the future without having to sign in each time.
In wifi menu, click "forget network" for both lowercase xfinity and uppercase XFINITY wifi networks. Then retry. Can you get any other xFiNiTy hotspots working that used to work before if you wander a bit? Have you tried the 'xfinity-hotspot app' to see the locations of current/legit hotspots? I hope your nearby hotspot shows up on the legit hotspot map! The hotspot may have been swapped or reconfigured or moved. Does your phone pop up a dialog box that says "please move closer to the network in order to connect"? Do you have the hotspot-profile installed, especially if its an iPhone? Please do install the xfinity hotspot-profile - it is probably the best way to ensure that you are connecting to a legit xfinity hotspot and not to a fake/man-in-the-middle-attack hotspot.
For many months I've accessed a public xfinitywifi hotspot using my tablet which only supports 2.4 GHz wifi. About 3 weeks ago it stopped being able to connect to it. In fact it doesn't even show up on the list of available networks. Yesterday and today I checked it out again using my phone (which supports both 2.4 and 5 GHz wifi) and found that the hotspot was no longer broadcasting on 2.4 GHz. Only on 5 GHz. The phone connected to it just fine on 5 GHz. So it seems like the hotspot is still functional, but has stopped broadcasting on 2.4 GHz. How can I get it to resume operation on that frequency?
As background, this hotspot is on a utility pole in a commercial/industrial park, and not associated with any of the nearby businesses (I checked with all 3 nearby businesses and all use Verizon as their ISP). I used the signal strength of the 5 GHz wifi from the hotspot to pin down its position to the pole (the signal is -40 dB at the pole and between -55 and -60 dB near the adjacent buildings).
I have tried contacting Comcast technical support by phone, but can't get through the automated system as it does a check on my home internet and tells me that all is ok. I got through to Comcast technical support chat from Facebook, and was told that all hotspots where associated with homes or businesses and that they couldn't do anything about how they worked (I think they were just blowing me off).
Finally I have found someone experiencing and explaining EXACTLY what has occurred to me in the last 2 weeks, only, this is happening to my xfinitiywifi SSID being broadcast from my home router. Both xfinitywifi and XFINITY can only be connected to via 5Ghz devices. Devices that are 2.4Ghz can not even see these SSID's to connect to them. VERY frustrating.
As I explained earlier in this thread, I am not trying to access a hotspot eminating from either another customer or a business. The hotspot is located on a utility pole outside in the open, and no customer or business within a quarter mile has Comcast internet service (they all use Verizon).
I do not understand the distinction between a public hotspot and a Comcast Gateway, so I can't address which of those I am using. As I wrote, the address listed on the Xfinity Hotspot app is 99 Airpark Road, Princeton, NJ 08540 (this in not where I have my xfinity internet service). I have attached a screenshot from the app showing the hotspot and its address. I have also attached a screenshot of details about the hotspot from the app where it confirms that the hotspot is located outdoors, not inside a customer's or business' facility.
So, summarizing, the xfinity hotspot that I had been accessing on 2.4 GHz and would like to access again on 2.4 GHz is not affiliated with any Comcast personal or business customer. It is located outside in the open and at least a quarter mile from any other location with Comcast internet service. So it must be under direct Comcast control, as there is no one else to control it. How can I get Comcast to restore service on 2.4 GHz from this hotspot.
Yes, the hotspot is at an airport, but it is not affiliated with any of the businesses there. I spoke with all 4 businesses on the aiport and none of them have Comcast service...all use Verizon (the airport, itself, a car rental service, an electrician contractor, and a roofing and gutter contractor). So it doesn't seem to be affiliated with any Commercial entity.
Same mine just disabled few days ago on 2.4ghz hotspot. Looks like all apartments around me disabled 2.4ghz hotspot from WIFI Scanner only see 5ghz hotspots. My Private 2.4ghz still broadcasting so comcast has disable the 2.4ghz hotspot for some reason. I even tried factory resetting the gateway and turning hotspot features on and off. So now older devices can't use xfinity hotspot unless get 5ghz adapter for them.
Tech support from Comcast have repeatedly insisted to me that they do not have any control over hotspot operation. That all of them are located in residential or commercial entities and that the Comcast customer controls if and on what band a hotspot is broadcast. That doesn't seem to be the case in your situation, as you haven't made any changes to your router and it stopped broadcasting on the 2.4 GHz band on its own (or more likely under Comcast's command).
In my case I know that the hotspot is not affiliated with any entity in the vicinity, as there are no residences within a half mile, and none of the businesses within about a quarter mile are Comcast customers. The hotspot is on its own located on a utility pole out in a driveway at least 30 ft from the nearest building.
Having the same problem with travel router tl-wr902ac. It will bridge to xfinitywifi 5ghz but cannot get an IP address (all zeros). It works if I put in a static address, but this is not a solution. Why can't it get an IP address on 5G? (It used to get IP addresses on 2.4G).
Called Camcast support and got yelled at by some woman, who did not even understand my problem. Is it possible to restore 2.4 GHz signal on home router? You said that on public hotspot you could not. Thanks.
In my case they acted like the hotspot that I was accessing could not exist because there are no residences or businesses with Comcast service within a half mile of the hotspot location. So I gave up. I will be looking for other Cable and Internet service when my contract expires.
You might have better luck finding out which neighbor has the xfinity hotspot and see if they'd be interested in sharing internet access at your cabin. You could connect them with a point to point system and simple pitch in a bit on the neighbors bill.
I am trying to connect my TL-WR902AC travel router to an Xfinity WiFi Hotspot. I can connect to the 2.4Ghz network available at my location and get internet but that signal is weak/spotty. The 5Ghz network is much stronger and I can connect to it but don't get internet (dynamic IP fields in admin settings shows all zeroes). I can connect my laptop directly to the 5Ghz and get internet, so I know it's available. I've been able to authenticate the travel router to Xfinity WiFi and see its MAC address on my list of approved devices. Any ideas on why I can't get internet access when connected to the 5Ghz Xfinity WiFi hotspot with my travel router and/or a solution?
I am having the same problem on my TL-wr902AC. Comcast turned off all 2.4G xfinitywifi connections in my area. Only 5G connections are left. I had been using the 2.4G connections for years, but need to use the 5G band now. Im using tlwr902ac hotspot mode and bridging the 5G radio to xfinitywifi. The unit will not get an ip address (it returns all zeros). If I copy the same IP address that my computer gets when connected to xfinity wifi and put it into the tl-wr902ac as a static address, along with subnet mask, gateway, and dns servers addresses) then the unit works fine.
My kids have figured out how to bypass the parental controls on my Gryphon Mesh router, which is (redundantly, I realize, but I wanted the parental controls) connected to my Netgear router, by accessing the free Xfinity hotspot. Xfinity says they can't help me because it's not their modem, so I'm hoping someone here can help. I've searched everywhere in the Nighthawk app, but I'm not seeing a setting for disabling the Xfinity hotspot. Any ideas?
When Comcast does an install the modem/router also has a Xfinity hotspot option that they leave on. Supposed to be there for Comcast customers to connect to when not home. Like has been said, this is a neighbor that has the hot spot. Cannot block usage at your house.
Interesting that everyone had the same answer that it isn't my own modem. It definitely IS my modem that is open/not-secured, and it is not that of any of my neighbors. I know this because if I unplug the modem, then I consistently lose the ability to connect to that wifi hotspot. I was already aware that Xfinity provides this as a service to communities and my first call was to them, but they said that it is something that can be controled only on the modem itself, not simply through my Xfinity account.
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