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Rodney Liuzzo
I have had this Apple TV device for some time now and never have had the Netflix app working properly. I was wondering if this community could help me out with this because I am a bit out of ideas now.
What I have done is that I have a normal Netflix account which I am using in my home network with multiple devices and everything else is working fine but this AppleTV device with Netflix app. Netflix app is working fine until the video stream should be starting when it says only "An Error Occurred Loading This Content. Try again later!". The same thing with UTM and XG both.
I have tried the instructions of this thread but no help. Same subnet, same gateway, same DNS but no success. I have no any exotic setup in my firewall pretty much default everything. Some small adjustments but not anything that could block anything important. Everything works.
And please if you have any suggestions put them so that me as a casual user understand what you trying to say. No pro lingo like "put the MASQ on in new host in FQDN and override policy on DNAT user". I have no idea what you talking about :)
Hello Zerry,
you might also search the logs and IPS for suspicious entries in order to find the reason.
If you have the change you might mirror the traffic that goes to the apple TV and look whether you see what is happening.
Eventually some of the advanced firewall settings might help. I don't have netflix. Probably it uses UDP or QUIC and maybe some bulk transfer with with longer pauses. There is some timeout for the stateful UDP "connections". The default is 60. However this is pure guessing but it helped really good with Microsoft Teams.
I just tried again what comes to log of XG when I just power on AppleTV and go directly to Netflix and try to continue watching the last movie I have been watching. Same thing. No stream. And no lines to log. None from that IP in about the same time stamp than the error occurred.
I am ashamed to confess that I do not know what you mean by do I use DPI or Web proxy. I think that I use web proxy because all the lines in Policy are the devault ones and in there are the 2 lines on by default. I haven't touched anything on them.
I have no IP specific lines in Firewall Rules at all and the only line active now is the #Default_Network_Policy. Nothing else. I have stripped all the rules to check out if there is/was something that is causing this. No effect.
I made a new rule to firewall with the highest priority allowing all traffic from that IP to WAN to any destination with any service. In web filtering web policy to allow all and no other selection. I tested with Filtering common web ports enabled and not (web proxy and DPI). With this new rule enabled the Netflix client do not connect to Netflix at all. When I turn off this rule the same old thing Netflix client works fine but the stream do not start. Only the error message.
With trial and error and searching for options and suggestions from internet I finally found the solution to this problem. To me as a not full-time Sophos admin the solution was kinda complicated and demanded a lot of effort to get to know all the little nuances of the XG. AppleTV with Netflix app is now fully working with my XG. Thank you all for suggestions. I am not so sure did I weaken the security a lot but I limited the effects to AppleTV IP only and therefore I rely on Apples' security on this one if something is "leaking".
You know it is/was very annoying when the Netflix clients in Samsung/LG smart TVs, Android cell phones/tablets, Android mediaboxes and Windows10 computers and laptops worked all out-of-the-box without any modifications to XG or apps/clients, and this AppleTV (gen3) Netflix app did not work even thou practically the only difference is the IP address. And still AppleTV Netflix app worked fine with Ubiquiti USG3.
The older I get, the more my Friday nights involve watching Netflix at home with a bottle of Maker's Mark and a box of Oreos. Netflix is a big part of my life, and I'm not alone. YouTube and Netflix make up over 50% of all activity on the Internet, so it might be worth your time to understand why Netflix seems to cause so many headaches and what can be done about it.
Before diving into any hacks and tricks, you should understand that your Internet Service Provider (ISP) plays a huge role in how you experience Netflix and there's not much you can do about it. I, for instance, have one of the absolute worst ISPs for streaming Netflix. For reasons I'd rather not discuss, that would be AT&T.
Most of it has to do with the connection speed you pay for, and your ISP's ability to deliver the speeds they promise. But, some of it also has to do with an ongoing feud between Netflix and a handful of popular providers, some of which are refusing to upgrade their peering connections to major backbone providers in a move to try and get an extra buck out of Netflix for a direct connection.
Netflix is essentially demanding free rack space, power, and bandwidth in order to host their servers (as part of Netflix's "Open Connect" program) inside the ISP data centers. While this is good for users (it puts the servers hosting your videos closer to your home), it's a really sly business move by Netflix that tricks their customers into blaming their ISP when it's Netflix that's trying to get a free ride. But a handful of ISPs aren't budging...
Do you notice the "+2" next to Comcast's ranking? A few months ago Netflix struck a deal and paid Comcast to improve the quality of their streams. This last month Verizon did the same thing, and their streaming speed is expected to rise in the coming months.
All of Netflix's growth comes at a cost. Although they have the cheapest bandwidth deal of pretty much any web service provider around, when your services account for a full third of internet usage at peak times, you're still going to have a hefty price.
Regardless of what device you use, you'll need to optimize your connection to the internet to get the clearest video stream possible. Before toying around with your laptop or Xbox, read through the following steps on how to discover your network's downloading speed and improve it.
A second option includes using a third party, which is a good idea if you question the legitimacy of the tests your ISP gives you. Speedtest.net is by far the most popular, and has an easy-to-understand interface that displays your download speed, upload speed, and PING.
If you're using a mobile device, Speedtest.net offers mobile apps to measure speeds on Android, iOS, and Windows Phone. If you have an Android phone, you can even use something like Internet Speed Meter to see real-time speed stats in your status bar.
Netflix hosts a rather strange test video called "Example Short 23.976" that you can use to monitor your bitrate and resolution. It's worth a watch. I mean, why would you not want to watch a man moonwalk around a fountain with a laptop?
Depending on what device you're using and what network you're on, there is a cap in bitrate. For instance, I can't go over 3 Mbps on a MacBook Pro or an iPhone 5, and 5.8 Mbps on a Chromecast, and 1.75 Mbps on a Samsung Galaxy S3 and Galaxy S5 using a TWC connection. This seems about right when compared to the average speeds for TWC in the Speed Index above.
Every coffee shop and library has a bandwidth hog. You know the guy, the one set up in a corner with his Alienware gaming laptop, headset, and Call of Duty T-shirt. Public networks usually have a bandwidth cap. You should moniter your bandwidth on various public networks and see what you find out.
Are you viewing at home from a game console or mobile device? Turn off your laptop. Are you viewing from a laptop? Turn off your Xbox Live or any device connected to the same network. If there is any downloading going on (especially torrenting), chances are it is using up the majority of your bandwidth.
Setting up your home network intelligently requires some planning. Some steps you can take to optimize your connection include positioning your router correctly, avoiding other wireless signals, changing your Wi-Fi channel (this can make a huge difference if you live in a network-dense area like an apartment building), and even making your own "cantennas" out of an empty soda can (yes, they totally work). Click here for more info on optimizing your home wireless network.
If you haven't updated your router in a few years, it might be time to look into getting a new one. In our testing, the ASUS RT-AC68U Wireless-AC1900 was the fastest (and most reliable), but if $200 is too steep a price, the cheaper RT-AC66U or RT-N66U are great alternatives.
Once you have accepted the limits of your ISP and ruled our your router as the culprit of a crappy Netflix stream, it's time to move on to your viewing device. This section focuses on watching Netflix on your computer.
It should go without saying that you need to reboot your computer and router. When my toaster doesn't work, I make sure it's plugged in. When my car won't start, I check the battery. Rebooting your computer is one of those simple things we forget, yet it solves a surprising number of issues.
If rebooting does't solve the problem, eliminate the middle man. Plug into your router with an Ethernet cable. This absolutely rules out any issues with your connection. Remember to turn off your computer and router before you connect.
Make sure you have the right version of Silverlight installed. Just head to the Microsoft Silverlight site, which will show you exactly what version you have installed. If you have an older version, it'll prompt you to install the newest one.
Virtual Private Networks are most commonly used by people who want their data encrypted and kept private. However, a VPN may be a great solution to your problems with Netflix. As a side effect of the VPN's anonymity, the VPN routes traffic away from clogged servers that would otherwise provide you with your video. Netflix's CDN stores its caches in a variety of locations, and there are several routes data can take to reach you.
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