Eligiblestudents 13 and older and teachers can purchase an annual membership to Adobe Creative Cloud for a reduced price of US$19.99/mo for the first year. At the end of your offer term, your subscription will be automatically billed at the standard subscription rate, currently at US$34.99/mo (plus applicable taxes), unless you elect to change or cancel your subscription. This pricing is valid for purchases of an annual plan, which requires a 12-month contract. This pricing is available for first-time membership only and limited to eligible education customers who purchase directly from the Adobe Store or by calling Adobe Sales. This pricing is not available to OEM, commercial, or volume licensing customers. This pricing is limited to one (1) purchase of one (1) Creative Cloud annual membership per customer. Offer may not be assigned, exchanged, sold, transferred, or combined with any other discount or offer, or redeemed for cash or other goods and services. This pricing is subject to change without notice. Void where prohibited, taxed, or restricted by law.
Eligible students 13 and older and teachers can purchase an annual membership to Adobe Creative Cloud for a reduced price of US$239.88 for the first year. At the end of your offer term, your subscription will be automatically billed at the standard subscription rate, currently at US$419.88/yr (plus applicable taxes), unless you elect to change or cancel your subscription. This pricing is available for first-time membership only and limited to eligible education customers who purchase directly from the Adobe Store or by calling Adobe Sales. This pricing is not available to OEM, commercial, or volume licensing customers. This pricing is limited to one (1) purchase of one (1) Creative Cloud annual membership per customer. Offer may not be assigned, exchanged, sold, transferred, or combined with any other discount or offer, or redeemed for cash or other goods and services. This pricing is subject to change without notice. Void where prohibited, taxed, or restricted by law.
It really depends on how you plan to use the software, and how long you'll need it. The month-to-month option can be a better choice, depending on your term of use or need for flexibility... The breakeven point is about six months of use; analysis here:
Beware!!! I signed up for monthly payments to an annual subscription and Adobe tried to make me pay 100 cancellation fee after using the software for jsut one month. They do not make it clear AT ALL when you sign up that there will be a cancellation fee nor as to how much it would be. No other software subscription does this. It's absolutely absurd. The first person I spoke to about this had exactly the same experience with Adobe. Sort this out Adobe - you can't rope people into a year's worth of monthly payments with just a couple of clicks. It costs you absolutely nothing to cancel someone's subscription - it's a vertiable scam!
I cannot seem to figure out how to trend year over year by month in the workspace. I'm just trying to get our key metrics (unique visitors, visits) for this year to date by month and then how that compares to last year the same time. Should I just do two freeform tables next to each other? seems odd that this is not an easy option unless I am completely missing it.
UPDATE: based on a post I discovered by accident from November it sounds like this is still on the docket for improvements. I'm kind of shocked it was pushed without this. I really thought I was just missing something.
For a comparing trended reports like the key metrics report you would have to create 2 different freeform tables and use different date ranges. For comparing a ranked report like a pages report you would simply have to add the metrics/dimension twice in the freeform table and apply the date range on individual columns.
You have got to be kidding me, this has been going on since 2016 and it is November of 2021 and it is not fixed yet?!? We, as customers, have to do the same thing you were doing in 2016 for a work a around??? Really??
One way to do this is to create custom metrics for YoY variance, then create a table with that metric against Month of Year. This video is helpful for creating the date segments and metrics: Growth Rates. Adobe Analytics Workspace Training (2018) - Part 4 - YouTube
This isn't actually a great solution as there's real physical distance between the two. There's a compare option within Reports that should be available on on reports, not just custom traffic and conversion reports or when added to dashboards.
I can't get the Compare Time Periods feature to work at all. I have a freeform table with a PageName value as the row, and Visits as the metric. When I right click on the PageName value I don't see Compare Time Periods as an option.
To Adobe, I'd suggest being more transparent with your customers. Our money is the reason that you are able to exist as a corporation. I don't want to pay a fee because your website wouldn't let me cancel auto-renewal before my plan ended.
I've already tried canceling, but now they want to charge me a fee. I don't want to pay this fee, because I tried multiple times to cancel before, and the website wouldn't let me. That's the problem I'm having.
The thread presented below is full of other people having the same problem as me over the past year or so. Honestly, this is ridiculous, and I will definitely be in contact with the Better Business Bureau if this isn't rectified.
Last month I needed to use lightroom to edit a few photos. I don't use lightroom often, I haven't touched it in a few years. But, I needed it for these photos so I ended up purchasing what I thought was a monthly subscription with the intention of cancelling later. It's marketted on their website as a "monthly payment," right beside the annual payment option. "Perfect!" I thought, "I don't need a full year, I only need the software for these photos I'll buy it for a month and cancel once I'm done, I won't be using it past that."
When you press the button it just takes you back to the default support page. No phone number, no email, even when you try doing the online chat it just bounces you back to the default page. They've now billed me for another month of a plan I don't want and are trying to charge me even more money to get out.
There are pages and pages of info on different plans, prices and products that adobe offers. As a new customer (someone who is not familiar with adobe plans and payment structures) I shouldn't be expected to dig through dozens of pages and forums to figure out what I'm buying and where I'll be hammered on hidden fees. This information should be clear and transparent from the beginning and it isn't.
Avoid a fee? I wonder what that's all about? I'm guessing they're talking about cancelling before next months bill? Let me double check the "more info" link to see if there is a cancellation fee I missed somewhere during the checkout.
I clicked that link the day I registered for adobe looking specifically for anything that mentioned a cancellation fee. There was NOTHING. Not one word mentioning any form of cancellation fee. There is a section titled "Cancellation Fee and Refund" but says absolutely nothing about a cancellation fee, only talks vaguely about a 14 day refund.
I was quite suprised when I went to the same link this afternoon and noticed a new section that explains the cancelation fee: 50% of the remaining balance of the contract. What?? How can this be? I read that entire page a few weeks ago and I could have sworn it wasn't there before??
I figured out why. The section explaining the cancellation fees is not visible if you are logged out of your adobe account. When I navigate to the link while logged in: boom there it is plain as day; an entire section at the top of the page explaining the cancellation fees. But when I log out this entire section of the website magically dissapears!!!
Sorry about your situation. I can understand that you are unhappy with the cancellation terms, but those are the terms you agreed upon when you finalize the buy. The plan is labled "annual plan, paid monthly", so you really should explain what about annual is misleading.
Again, I can understand that you didn't read all this beforehand, but all the terms and conditions are not that long and are not that fine print. The terms and conditions I agreed upon for my phone service were one full page, written in 8 point font and were really hard to read.
This guy is 100% right. I can't believe there is still this yearly subscription in 2023. Streaming services provide way more data and IP protected content and you can cancel them at any time. I just got roped in for a year again after forgetting to cancel a free trial because I needed to edit a PDF on my phone for work, a rare occassion. Frankly this is a business practice of failing high pressure sales businesses like a local gym.
(Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.
or Twitter:
No they wont, I tried and they litterally wouldn't continue to speak to me after making me pay hundreds of dollars while the annual plan was still going, I told them to cancel it because it was unused and they still took my money. I contacted them asking why it changed to be so expensive and why I was locked in for a year when I wanted the monthly plan that I was originally signed up for. They shouldnt be doing this to their customers.
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