360 Total Security Licence Key

[Trinh Livingston]

Himy elderly father recently received an offer to renew or upgrade his BD internet security (already licensed until 01/21). Separately his BD mobile security was due to expire 06/20. Not really understanding what he was doing he paid to upgrade to BD total security but also renewed BD mobile security through Google Play.

1) As far as I can see the only difference between Internet Security and Total security is the protection for other OS apart from Windows. Does this mean that he does not need to install/update his existing installation of Internet Security on his laptop?

2) On Bitdefender Central in My payments it shows his purchase of Total Security 2020 and says that it is activated but in My Subscriptions it only shows Internet Security and Mobile security. If we try to add the activation code for Total Security it says that the code has already been used. Should we be able to see Total Security in My subscriptions?

Additionally, Bitdefender Total Security covers all of the OS under one licence key. You can upgrade internet security on your fathers PC to total security from within the product by clicking upgrade and entering the total security licence key.

Now, since forum only provides limited support, so it is adviced to contact bitdefender support directly via email at bi...@bitdefender.com. The licence issue can only be handled by the bitdefender support team. Additionally you can also share all of your question related to bitdefender central with them & they will provide you with the necessary & up to date solution.

I've just purchased Bitdefender Premium which has a 10 device licence. The reason I bought this was to protect all family devices and, based on the information on the Bitdefender website, thought that this would be done by each member of the family creating their own Bitdefender Central account and for that account to be linked back to my main subscription (with each device added reducing the number of available items under my subscription). I also thought that I could share all of the functions of the Premium subscription, including password manager, but this however doesn't appear to be the case.

When I send a link to download the mobile protection app onto a family member's mobile device the application is installed with my account details and not under their own Bitdefender Central account. I am also not able to share the password manager and the VPN seems to want me to "log-in" when it is being installed (which to me creates a security risk, particularly if you're sharing the subscription with a friend).

Has anyone else experienced this or have any suggestions? Whilst the product itself may be good, the way that it is shared is something that leaves a lot to be desired and would be the reason why I will not subscribe again once this current (and new) subscription ends.

I have a valid subscription (license) for Bitdefender Total Security for 10 (ten) devices. I gave my brother, my father and my mother my subscription details (e-mail and password) and they used them to register Bitdefender Total Security on my brother's Acer laptop and Bitdefender Mobile Security on his Lenovo Tab 2. Also my father used my subscription details for his mobile phone and my mother used my subscription details for her mobile phone.

BUT, those 4 devices are connected to my Bitdefender Central account, because like i already said they used my subscription details for activating the Bitdefender products. They can create their own personal Bitdefender Central account, but if they connect those 4 devices to their own account, they will lose the valid subscription (my subscription) for those 4 Bitdefender products. Also, i fully control those 4 devices via my Bitdefender Central account. If i choose to remove them from my Bitdefender Central account, they will lose the valid subscription (my subscription) for them.

Also, you as a Bitdefender Central account owner will have (full) access ONLY to the Bitdefender app(s) installed on your family member's devices, like doing a malware scan, anti-theft, update etc., which can be done remotely from your Bitdefender Central account by clicking on the button, for example "Malware Scan".

Thanks for your response. I think that it is madness that you are expected to share your login credential with anyone else, these are, after all, your Bitdefender Central login credentials and they give such third parties (family or otherwise) access and control over your account UNLESS you take their device and log-in yourself. In an age where security and privacy are key (and this is after all an application which is supposed to enhance that), it seems that Bitdefender have taken the lazy approach rather than allowing the subscription to the shared via a link which can then be activated within the other users own Bitdefender Central account (which actually is what their website says). As I'm within my first 30 days I'll be looking for an alternative solution and obtaining a refund as this just isn't a security conscious way of sharing a subscription and I should not be able to track or wipe data on another person's device. I really hope these posts are monitored by Bitdefender as they do need to take some action.

Bitdefender Central is an online platform for managing all your Bitdefender products and subscriptions. From Central, you can control security for yourself and your entire family. As the owner of the license, you can activate and manage your subscriptions, install protection, track your lost devices and run remote scans and optimizations on the covered devices, all in one place. Here's a quick guide for the Central account and its features:

I think there has been a misunderstanding regarding the Central functionality and its relation with the Bitdefender antivirus installed on the devices. When protecting other devices, it is not necessary to share your Central account credentials with anyone else. You can do that, If you wish, but it's not mandatory for members of your family to have access to your Central account, in order to protect their devices using a slot from your subscription.

Subscriptions come with a limited number of slots to protect either Windows PCs, Macs, smartphones & tablets running Android, iOS, or all of these operating systems in one suite. To protect other devices, simply access the 'My Devices' tab in Central and select 'Other devices':

When a family member uses the link, they will see that the invitation was sent from you, but they will not require your Central account credentials to install protection. They will be shown the following message:

They simply need to click on 'download and install' and follow the steps on the screen. The message also specifies that the Central account holder (you) will be able to view and perform certain remote tasks on the machine and this is normal, since you are the subscription owner. It doesn't happen the other way around, the owners of the other devices covered by your subscription cannot perform such remote tasks, they can perform them locally on their machines.

Once they have installed protection, their antivirus will be linked to your Central account, as this is where it draws its validity and configuration from. When opening the Bitdefender interface, your account e-mail address will be displayed on the top right hand corner. But this doesn't mean that they have access to your Central account, this is informative, so that they know to which Central account they are linked. They are only required to enter credentials if they wish to link their Bitdefender product to a different account, for example if they choose to purchase their own subscription and activate it, they can select the 'Switch account' option and enter THEIR Central account credentials and the antivirus configuration will change according to the subscription active there, if any. If there is no subscription active in that Central account, they will receive the message that their devices are no longer protected.

It's like using a streaming service on multiple devices, except that you don't have to log on every device to benefit from the subscription, you login once and give others the right to use your license without them actually logging into your account, if that makes sense. But they will see that their software belongs to an account and that's normal.

Hi Alexandru, thanks for the response. Whilst I agree that, for anti-virus, there is no need for me to provide my Bitdefender Central log-in details to them but, for them to have access to the VPN application (which forms part of my subscription), the same does not apply. For the VPN application, if they are to have access to this part of my subscription I either need to log-in on their device, or, give them my log-in details (neither ideal). They also have no access to the password manager at all unless I'm willing to give them access to all of my passwords and they likewise (and with each other), which goes totally against all security protocols.

Whilst, in general, I am impressed with the quality of scanning, threat detection etc. provided by Bitdefender Total Security (which is included in the Premium licence that I have purchased), I'm really not happy with how the distribution of the device/license "slots" works or that I have to receive notifications via Bitdefender Central of potentially malicious websites that other users may be visiting (e.g. another user visited educational websites where copies of past exam papers, sample answers etc., were available and I received about 10 warning notifications in about 6 minutes (resulting in me turning off such notifications in the settings - which really isn't ideal but with 10 "slots" available and these being shared between multiple users, the chances of this happening is quite high). I could understand this if the accounts were marked as children accounts, but in my case all are adults.

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