schuvan galeana hilmer

[Florencia Abila]

Everything else works fine, and without issue, only Netflix giving him grief. I tested on my laptop on the WiFi -- no dice. The site loads, but none of the images do, and sometimes you can get a video to start, but it always craps out pretty quickly.

I hooked up wired to his Orbi -- same thing. I hooked up straight to his modem, and it worked fine, everything loaded as expected. What's even weirder though, is I tried DMZ'ing one of his Fire sticks, and it still doesn't work. The "Armor" or whatever it's called security is disabled. I tried several different DNS options, but none of them made a difference going through the router.

Guest network is diabled, checking the access control and all devices are set to allowed. uPnP is on, and again, literally everything else internet related works fine. (Firesticks stream other video just fine, PS4's work and can play online, Websites load normally, etc.)

I'm just at a total loss. I thought it could be some weird IPv6 issue but again, that reports as disabled in the only IPV6 menu I could find. He's on the latest firmware (AFAIK -- it ends in .16 and looked to be the same as the most current one on the Netgear site, up since April).

Anybody have any ideas? I'm at a complete and utter loss for ideas. I even talked to my boss, because I know he's set up a few of these things, and he said only thing he's ever had an issue with was getting Satellite's recognized. Again, I was operating 10 ft. from the main Orbi router, and tried on wireless, wired, and straight from modem. Only worked from the modem, although after I started a Netflix show on the modem, I unplugged my wired connection to it, reverted to WiFi, and it was able to continue playing -- apparently without issue.

Again, I just have no clue what the issue could be. It smells like DNS, but the DNS settings that worked straight from the modem are what's currently the setting on the router for DHCP (from WOW!), and I also tried adding in ye old 8.8.8.8 and that made no differnce.

Like I said (sorry if I wasn't clear enough) -- I tried on my laptop as well. Same thing, wouldn't load images -- literally shows all the links, and text, etc, but just no images. The top of the main page displays preview video but no other thumbnails show up. More importantly, works when I go around the router (straight to modem) -- so the problem is with the Orbi one way or another.

Unfortunately I've very much already seen the link you shared -- for fire sticks, it just suggests "make sure you're connected to the internet" and "restart your home network" (tragically laughable on both unfotunately).

Very confusing. Also tried uninstalling/reinstalling Netflix on the firestick (even though symptoms are exhibited on totally different types of devices, e.g. my laptop), clearing data, clearing cache, etc.

1) Are you 100% certain that the satellite and router have the exact same firmware version? (2.5.1.16 is most recent "well known" firmware but another has been recently released.) This may not be the issue but I've seen very stange things happen if the router and satellite aren't on the same firmware.

In fact I had assumed it was some sort of an issue relating to the Fire sticks, but the fact that it also didn't work on my laptop (including wired to the router) continue to puzzle. Just doesn't make sense.

Who is your ISP and what equipment did they provide?
What device is your Orbi router connected to?
Do you have any other Firesticks, another laptop or a smart TV with Neflix on it that you can test. I'm thinking video driver, or maybe a blocked port.or a specific version of Netflix.

My buddy has several firesticks, and they all exhibit the same symptoms (they are all gen2 firesticks). Also tested on wired and wireless PC's in his environment -- same problem on all. Additionally, one of the devices I tested on (my laptop) I hooked directly to modem (SB8200 has two ports so it was side by side) and Netflix worked flawlessly. Furthermore, once it was streaming a video successfully, I physically disconnected the cable, and swapped over to the WiFi (via ORBI, hooked up to the other port on the same modem), and it continued to play just fine (including much further ahead in the episode, and even the next episode).

Again, consumer grade stuff isn't really what I'm used to dealing with, especially stuff aimed @ user-friendliness, but I'm totally mystified by this. The only other thing I thought was that digging through the logs it seemed to ID a LOT of things as DoS attacks, and was thinking it was incorrectly ID'ing some netflix servers as a threat (again, it loads the CSS and everything for the Netflix site, just not the thumbnails or videos), however I also tried disabling the anti-DoS protection and that made no difference (all other security/etc stuff is disabled, all devices are set to allow, and no services are blocked, uPnP is on, etc.).

In so much as I didn't setup this network myself, I'm wondering if my buddy did something silly, but at every turn, everything seemed configured correctly to me -- and that's backed up by the fact that literally every other thing works perfectly. Every site, every app, streaming video, playing games, etc. etc. Not sure what on earth the issue could be.

His SSID is different than his old one, his old hardware (Eero I came to find out) is all disconnected, the issue exists on wired and wireless, multiple devices and types of devices, and is isolate to just netflix. Insanely strange.

Since you are an IT professional, then you know logically speaking if every other device you can find on his system is working flawlessly and the only devices collectively are devices supporting Netflix, then it is a Netflix issue. Do you have access to a 4k Firestick, or again do you have a smart TV with a Netflix app on it you can use to test? That error code is definitely a bandwidth issue.

I'm battling with them right now with several customers having issues with streaming any movie or TV show in Dolby Vision. Either the screen turns red, purple, green, yellow or blue. Netflix claims it's the device and the device manufacturers claim it is the version of Netflix. This is happening on portable devices as well as Smart 4k TVs. So I experimented on my Android box and downloaded and installed early to new version of Netflix and determined it is the version of Netflix. They are still claiming it is the device.

And again, logically speaking, if every device you have or test, works flawlessly with the Orbi system, and even the Firestick or laptop or any other device, that works flawlessly with the Orbi system, with the exception of the Netflix app, it has to be the Netflix app.

What is a black screen issue (aka Black Screen of Death)?A black screen, also known as The Black Screen of Death, is an error that occurs when a computer's operating system fails to boot properly, resulting in a blank black screen. This issue can happen on various operating systems, including Windows, macOS, and Linux, and typically appears without any error messages. The screen stays completely black with no cursor, text, or graphics, making it difficult to diagnose. Users may hear the computer's fans or hard drive running, indicating that the hardware is still working, but the display remains unresponsive. This can leave users wondering, "Why is my computer screen black?" This problem usually occurs during startup, either before the operating system fully loads or right after logging in. The absence of visual feedback complicates the troubleshooting process, as users must rely on other indicators or diagnostic tools to find the underlying issue. The Black Screen of Death can affect desktops, laptops, and servers, making it a concern for both individual users and IT professionals. This issue underscores the importance of regular system maintenance, backups, and knowing basic recovery methods. When a computer screen goes black but is still running, it can be particularly frustrating and challenging to resolve.What causes a black screen? A black screen on a computer can stem from various underlying issues. These can broadly be categorized into hardware, software, and configuration problems. Here are some common reasons why a computer might experience a black screen: * Hardware Issues: * Faulty or incompatible graphics card drivers * Loose or damaged cables connecting the monitor and computer * Hardware failure (e.g., motherboard, RAM) * Software Issues: * Corrupted or outdated drivers (especially graphics drivers) * Operating system errors (corruption or failure in system files) * Recent software installations (incompatible or corrupted) * Malware infections * Configuration Issues: * Incorrect BIOS/UEFI settings * Corrupted boot files When a computer turns on but no display is visible, these underlying causes can be at fault. Addressing these issues systematically can help resolve the frustrating experience of a black screen and restore normal functionality. How to troubleshoot and fix a black screen on your computer 1. Restart your computer Why: A simple restart can sometimes resolve temporary issues or glitches that cause the black screen. Restarting the computer can refresh the system and clear minor software conflicts. How to: * Press and hold the power button on your computer until it completely shuts down. * Wait for about 10-15 seconds to ensure the system has fully powered off. * Press the power button again to turn your computer back on. * Observe if the issue persists. If the screen is still black, continue with the next steps. 2. Unplug and replug all cablesWhy: Loose or faulty connections between your computer and monitor can cause the screen to go black. Ensuring that all cables are properly connected can help rule out this basic yet common issue. How to: * Turn off your computer and monitor by pressing the power button until both devices are completely shut down. * Unplug all cables connecting the monitor to the computer, including power cable, HDMI, DVI, VGA, or DisplayPort cables. * Inspect the cables for any visible damage, such as fraying or bent pins. * Replug the cables securely back into their respective ports on both the monitor and the computer, ensuring a snug fit. * Turn on your monitor first, then turn on your computer. * Check if the display issue is resolved. If the screen is still black, proceed to the next troubleshooting step. 3. Connect to a different or external monitor Why: Testing with a different monitor helps determine if the issue is with the original monitor or the computer itself. If the external monitor works, the problem likely lies with the original monitor. How to: * Turn off your computer and monitor. * Disconnect the current monitor from the computer. * Connect a different monitor or an external display (such as a TV) to your computer using the appropriate cable (HDMI, VGA, DVI, etc.). * Turn on the new monitor first, then turn on your computer. * Observe if the external monitor displays the output. If the external monitor works, the issue is likely with your original monitor. If the external monitor also shows a black screen, the problem might be with your computer. 4. Check display settings Why: Incorrect display settings can prevent the monitor from displaying the output properly. Ensuring the correct monitor is selected and the settings are appropriate can resolve the issue. How to: * Boot into Safe Mode: * Restart your computer and press the F8 key repeatedly until the Advanced Boot Options menu appears. * Select "Safe Mode" from the list. * Access Display Settings: * Right-click on the desktop and select "Display settings." * Ensure the correct monitor is selected if multiple monitors are connected. * Adjust the resolution and refresh rate to settings that are compatible with your monitor. * In Display settings, scroll down to "Resolution" and select the recommended resolution. * Click "Advanced display settings" and set the appropriate refresh rate. * Apply the settings and restart your computer normally. * Check if the issue is resolved. If the screen is still black, proceed to the next troubleshooting steps. 5. Update or reinstall graphics driver Why: Corrupted or outdated graphics drivers can cause display problems, including the black screen. Updating or reinstalling the graphics driver can resolve these issues by ensuring the computer has the correct software to communicate with the graphics hardware. How to: * Boot into Safe Mode: * Restart your computer and press the F8 key repeatedly until the Advanced Boot Options menu appears. * Select "Safe Mode with Networking" from the list. * Open Device Manager: * Press Win + X and select "Device Manager" from the menu. * Locate Display Adapters: * Expand the "Display adapters" section to see your graphics card. * Update Driver: * Right-click on your graphics card and select "Update driver." * Choose "Search automatically for updated driver software." * Follow the prompts to install the latest driver. * Reinstall Driver (if updating doesn't work): * Right-click on your graphics card and select "Uninstall device." * Check the box for "Delete the driver software for this device" and click "Uninstall." * Restart your computer. Windows will attempt to reinstall the driver automatically. If it doesn't, download and install the latest driver from the manufacturer's website. * Restart your computer normally and check if the issue is resolved. 6. Launch a Windows Repair via BIOSWhy: A Windows repair can fix corrupted system files that might be causing the black screen. This process can repair the operating system without affecting personal files. How to: * Access BIOS/UEFI Settings: * Restart your computer and press the appropriate key (usually F2) to enter the BIOS/UEFI settings. * Boot from Windows Installation Media: * Insert a Windows installation USB or DVD. * Change the boot order in BIOS to boot from the USB or DVD. * Save and exit BIOS settings to restart the computer. * Launch Windows Setup: * When prompted, press any key to boot from the installation media. * Select your language preferences and click "Next." * Repair Your Computer: * Click on "Repair your computer" at the bottom left of the screen. * Select "Troubleshoot" > "Advanced options" > "Startup Repair." * Follow the prompts to repair Windows. * Restart your computer and check if the issue is resolved. 7. Try BIOS reset and check boot order Why: Incorrect BIOS/UEFI settings or an incorrect boot order can prevent the operating system from loading properly. Resetting BIOS to default and ensuring the correct boot device is selected can fix these issues. How to: * Access BIOS/UEFI Settings: * Restart your computer and press the appropriate key (usually F2, F12, Del, or Esc) to enter the BIOS/UEFI settings. * Reset BIOS to Default: * Find the option to reset BIOS settings to default (this option might be labeled as "Load Setup Defaults," "Load Default Settings," or similar). * Select this option and confirm the reset. * Check Boot Order: * Navigate to the "Boot" tab in BIOS. * Ensure the correct drive (usually your primary hard drive or SSD) is set as the first boot device. * Save and Exit: * Save the changes and exit BIOS settings. Your computer will restart. * Check if the issue is resolved. If the screen is still black, proceed to the next troubleshooting step. 8. Check and reseat componentsWhy: Loose or improperly seated hardware components can cause the Black Screen of Death. Reseating components ensures they are properly connected and functioning. How to: * Power Off and Unplug: * Turn off your computer and unplug it from the power source. * Open the Computer Case: * Open the computer case to access internal components. Ensure you are grounded to prevent static damage. * Reseat the RAM: * Remove the RAM sticks by releasing the clips on either side and pulling the sticks out carefully. * Reinsert the RAM sticks firmly into their slots until the clips click back into place. * Reseat the Graphics Card: * Remove the graphics card by unscrewing any holding screws and releasing the latch on the PCI-E slot. * Reinsert the graphics card firmly into the PCI-E slot and secure it with screws. * Check all connections: * Ensure all internal cables, including power cables and data cables, are securely connected to their respective ports. * Reassemble the Computer: * Close the computer case and plug the computer back into the power source. * Power On the Computer: * Turn on the computer and check if the issue is resolved. Conclusion Encountering the Black Screen of Death can be frustrating, but by following these troubleshooting steps, you can identify and resolve the issue effectively. From simple solutions like restarting your computer and checking cable connections to more advanced steps like updating drivers and reseating hardware components, these methods cover a comprehensive range of potential fixes for Windows users. However, if you find that you cannot fix the issue yourself, it's important to seek professional help or contact your computer manufacturer for assistance. For additional peace of mind and to protect your investment, consider Acer Care Extended Service Plans. These plans offer extended warranty coverage and technical support, helping you keep your Acer devices in top condition. Visit Acer Care Extended Service Plans to learn more and find a plan that suits your needs.Recommended ProductsSwift Go 16Buy NowSwift Go 14Buy Now

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