is ScalR down? 11h51 friday, sept 25 (EST)

[MartinB]

Is scalR down? I can't reach my farm nor scalr.net !!

Thanks

[Arie Fishler]

hmmmm....I have no access either. Luckily I don't need to access....

[Nickolas Toursky]

We had a small outage. Back online.

2009/9/25 Arie Fishler <afis...@gmail.com>:

[Martin]

what kind?

Why did that happen? And How will this be prevented?

thanks!

On Sep 25, 11:59 am, Nickolas Toursky <hin...@gmail.com> wrote:
> We had a small outage. Back online.
>

> 2009/9/25 Arie Fishler <afish...@gmail.com>:

>
> > hmmmm....I have no access either. Luckily I don't need to access....
>

[Sebastian Stadil]

Scalr is in the process of incorporating as a business entity separate from Intridea. As a result, there was confusion in the accounting during the switch to our business account, and one of our server invoices wasn't paid and as a result taken offline.

We found out about it and the issue was resolved in a matter of minutes.

Users that have the ns3 and ns4 nameservers setup were unaffected by this outage. We are adding a warning for Scalr.net users who only have ns1 and ns2 setup.

Regards,

Sebastian, on behalf of the Scalr team.

[Arie Fishler]

How do I know which ns do I use?

I see in my DNS zone NS entries for ns1 ns2 ns3. I don't see ns4. Still I did see the outage...even ns3 is there

[Ken Hawkins]

I would second that! We had ns1, ns2 and ns3 established and yet we experienced the outage as well.

Regards,

ken;

[Martin]

I thought that by having secondary dns setuped up, I should be ok for
these kind of outage, I'm I wrong?

Thanks

On Sep 25, 3:31 pm, Sebastian Stadil <s.sta...@gmail.com> wrote:
> Scalr is in the process of incorporating as a business entity separate from
> Intridea. As a result, there was confusion in the accounting during the
> switch to our business account, and one of our server invoices wasn't paid
> and as a result taken offline.
> We found out about it and the issue was resolved in a matter of minutes.
>
> Users that have the ns3 and ns4 nameservers setup were unaffected by this
> outage. We are adding a warning for Scalr.net users who only have ns1 and
> ns2 setup.
>
> Regards,
> Sebastian, on behalf of the Scalr team.
>