Issues "Activating Token" on SCALE Server

[Abby Hargreaves]

Hello!

I am posting on behalf of a classmate from my Criticality Safety Course at school where we are using SCALE. He is having to use SCALE from a server since he is a non-US citizen and these are the issues that he is having. Does anyone have advice that I could pass along?

I received the attached PDF with a temporary password via email. I was able to proceed up to "Step 6" but could not "Activate Token" because the QR code wasn’t displaying, and I encountered the following error message (Attachment 1/image (2))

Now, I am unable to logon to their server  i.e. stuck at "Step 2" —where I receive the following "incorrect information" message (attachment 2/ image (3))

He's attempted to email SCALEHelp multiple times but we figured we'd reach out to the community while waiting on a response. Anything I can pass along is greatly appreciated!!

Thanks all!

-abby

[Jordan McDonnell]

Hello, Abby.  

Is your classmate working with the RSICC cloud server?  If that is the case, it is best to contact RSICC directly for support.  https://rsicc.ornl.gov/ 

In the best case, the instructions he is following would also give a support point of contact.  

Thank you,

  Jordan McDonnell

[Maruf]

Solved. Their IT department solved the issue. I was able to login after 41 attempts. 

Thanks,

Maruf Anwarul