Fwd: Excellent opportunities at First Source Solutions Ltd BPO - Email Chat Support - 3rd Aug 2015 to 7th Aug 2015 - SPOT OFFERS !!!
sathishkumar chinnaiya
From: kanmani <kanmani.pa...@firstsource.com>
Date: Sat, Aug 1, 2015 at 4:43 PM
Subject: Excellent opportunities at First Source Solutions Ltd BPO - Email Chat Support - 3rd Aug 2015 to 7th Aug 2015 - SPOT OFFERS !!!
To: kanmani <kanmani.pa...@firstsource.com>
First source solution ltd BPO
Designation – E-Mail Support Executive
Required skill set: _
à Excellent communication skills (Mandatory)
à Typing speed - 25 to 30 Accuracy should be above 85% (Mandatory)
Qualification:
Any UG / PG Graduates / (B.E / B.Tech – 2014 / 2013 / 2012 / 2011)
(B.E / B.Tech – 2015 passed out are NOT Eligible)
UG Fresher’s can also apply
Candidates those who have International voice process experience will be an added advantage.
Salary & Shift timings: _
Salary - 12K to 16K
For Female – No Night shifts
For Male – Rotational shifts
Notice period: Immediate joining
Email ID –Kanmani.Pa...@firstsource.com
Contact Person –Kanmani (HR)-9600167047
Note – Interested candidates Kindly walk-in to the following Venue
First source solution ltd
Aneja towers,
4&5, Developed plot estate,
OMR Road,
Perungudi,
Chennai-600096
Landmark: Near Maruti Suzuki Showroom
(Mention Kanmani HR on Top of your Resume)
Date & Timing – 3rd Aug 2015 to 7th Aug 2015 (10 AM to 4 PM)
Job Description:
To operationally manage Non Voice Process
· Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice and Email). Support includes (applicable to all processes/queues):
· Internal mails from executives on behalf of customer.
· Resolving logs received at Customer Service related to Written Correspondence.
· Coordination with resolution owners & sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request).
· Retention Activity – Online retention to be maintained by retaining customers who insist to cancel line by sending an email.
· Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
· Key operational deliverables will constitute:
· Provide higher first transaction resolution for all queries requests and complaints received
· Minimum repeat mails from customers
· Faster reply to customer mails with minimum turn around time
· Retain customers from voluntarily cancel requests
Note – If the Job is not suitable for your profile kindly ignore it.
If you already attend the interview Please Ignore it.
Contact Person – Kanmani - HR
Contact Number - 9600167047
**** Kindly Refer your Friends ****
Regards,
Kanmani
9600167047
Human Resource
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