We recently bought two new PCs to add to our CNC department. When I first installed Artcam (2013), everything was fine and the program worked as expected. We eventually had to restart the PCs and now when we try open Artcam, it throws an error saying that the sentinel dongle is not detected. Before the obvious answers come, here is what I have tried so far;
Download File … https://www.google.com/url?hl=en&q=https://gohhs.com/2yLWel&source=gmail&ust=1719706857475000&usg=AOvVaw2kpRER9ZZab1HQXDAJWkQX
At the root of your ArtCAM installation disc is a file named DongleTesterV3.exe. Please right-click this file and select the Run as administrator context menu option. Please provide details of the results, preferably attaching screenshots to illustrate. If no dongle is detected during the test, please try connecting the USB dongle to a different USB port on your computer and then try repeating this test.
The PAF Licence file (*.paf) corresponding with dongle number 157774 entitles to use ArtCAM Pro 2015 R2. However, since the software license is not registered to your company, I cannot provide you with the latest PAF Licence file (*.paf) stored against the account in the legacy Delcam customer database.
"5.2.5 The Licensee shall not assign, (save in accordance with clause 7) transfer, sell, lease, rent, charge or otherwise deal in or encumber the Licensed Program Materials or use the Licensed Program Materials on behalf of any third party or make available the same to any third party."
"7.1 The Licensee may request the transfer of the Licensed Program to alternative Designated Equipment requiring the issue of a new PAF. Delcam shall be entitled to attach such conditions to the granting of such consent as it may in its absolute discretion reasonably consider appropriate including a condition that Delcam will be entitled to make a reasonable charge."
To my knowledge, nobody has approached Autodesk (or previously Delcam) to request a transfer of ownership for the software license and dongle now in your possession. Is this the only dongle you now have in your posession? The reason I ask is that the registered owner has several dongles registered against their company account in the legacy Delcam customer database.
PAF Licence files (*.paf) were often re-issued to legacy Delcam customers, but USB security-protection dongles and PAF Licensing (*.paf) are not used by Autodesk ArtCAM software. Autodesk acquired Delcam on 6th February 2014, and Delcam was absorbed into Autodesk on 1st August 2016. The Autodesk ArtCAM 2017 product range was released in August 2016 and the Autodesk ArtCAM 2018 product range was released in April 2017. ArtCAM Pro is not part of the Autodesk ArtCAM 2017 or Autodesk ArtCAM 2018 product ranges, and has been discontinued. The ArtCAM 2013 and ArtCAM 2015 R2 product ranges are no longer sold or supported. You might find this article in the Autodesk Knowledge Network useful.
I managed to get my hands on a copy of the 2015 R2 installer and have installed that. It still gives me the same issue with the missing dongle. I have also run the DongleTester and it looked to be fine from what I could see;
While you have an active Autodesk maintenance plan, you have the option to request a replacement dongle if the one in your possession breaks or develops a fault. Where a dongle was stolen, Delcam would typically provide a replacement where a police report confirming this could be produced. Where a dongle was lost, Delcam would typically advise the customer to claim against their insurance. I expect that Autodesk Support would follow the same guidelines as previously followed by Delcam Support. The importance of insurance was referenced in the Addendum of Delcam's Software Licence and Terms of Supply.
To my knowledge, it is not possible for a person who is not an Autodesk customer to request a replacement dongle for their legacy Delcam software.
If you have any further questions, please do not hesitate to ask.
Kind regards,
I recently was on another forum and they were talking about this very topic. One of the folks there made a suggestion to google "emulate usb dongle". I should mention that I know nothing about this subject but the person who posted it seems to know what he is talking about.
It was suggested by M Buckley that it is important to minimize wear on the dongle and to protect it from accidental breakage. He has suggested that the dongle should be plugged into a USB cable extender and then taped to a desk surface. This will eliminate the risk of breaking the dongle when its plugged into the PC as well as will reduce/eliminate wear to the dongles pins since you would not be unplugging the dongle itself from the PC but would unplug the cable extender instead. This last was especially important to me since i use a laptop PC and was frequently unplugging my dongle.
Dillon, you write that "It is not possible to clone a dongle in your possession." Do you mean its not permitted or that its not physically possible? If the latter, how do you know this? My post above seems to suggest that it is possible to do this but as I said I know nothing about the subject so would appreciate any clarification you could provide on the subject.
I doubt the legality of emulating a USB security-protection dongle; any person suggesting this probably knows that already though. Any attempt at emulating the dongle used by legacy ArtCAM software would almost certainly be a breach of the software licence and terms of supply.
Your above comment sounds slightly promising. Hopefully Autodesk will give serious consideration to this solution and diligently pursue a satisfactory solution for this extremely important customer issue.
So I have emails from both Autodesk and Delcam that state I have a "perpetual" license of my software. Now my question is how long will my 2018 software continue to work. Only until 2021 or when? I would like a specific date Please. Since Autodesk states they will discontinue it as of that date. I would not want to continue sculpting my designs but be unable to use them.
You have a perpetual license for Autodesk ArtCAM Premium 2018, so you can use the software in perpetuity; there is no specific end date. You do not have a subscription, so the end-of-access date of 1st February 2021 specified in the FAQ is not applicable to you.
I want to know how I can open the Artcam software because when I opened the software, it shows the following message: "You need to run the dongle activation wizard to enable your new dongle before you can run the application".
As you have said, the application requires a dongle activation. This means you need some sort of the SERIAL/USB device that can be attached to SERIAL/USB ports to activate the application. This is usually purchased from the developer. You need to contact the sales team or your local distributor in order to use the application.
I have a chance to purchase a few year old version of Matrix 3d from
Gemvision. I started to learn it a couple of years ago, and want to
know if it is still the leader in CAD design software, and how it
interfaces with mills. I was thinking that I would have to purchase
the updates, but would have the core taken care of. I would
appreciate any and all comments that would help me decide to pick
this up, or start from scratch.
I would look at Artcam before making your decision. It is a great
program and in my opinion is the leader in the jewelry CAD programs.
I have been using it for about 5 years and the latest version can do
almost anything. All of the jewelry CAD programs have LARGE learning
curves so be very careful on your selection because no matter what
any sales person tells you, you have a lot to learn before you start
spitting out the designs you want to.
I was able to make rings and things after a 2 day class and then it
is when you start trying to do the things that CAD was meant for,
different and unusual, that takes time. I cut all of my own models
right from the program and that part makes it all worth it.