*sorry in advance for my long email
hey y'all,
i got confused after reading some of the past emails about us using 'pledge software', or what some fundraising nerds like me call 'friend-to-friend', 'team-based' or 'distributed' fundraising software. so i want to make sure we're on the same page about why we might use it and what we hope to get out of it.
based on my past experience, friend-to-friend fundraising campaigns are very effective when:
- we have enough people (i'm calling these folks 'solicitors') pledging to raise a realistic stretch goal; that goal is usually $1000 but depends on the solicitor. i've seen people set and meet goals of $500 at the low end and $5000 at the high end. (and then there's gabriel on a whole other level.)
- it's fast and easy for solicitors to set up personal fundraising pages, and they have clearly written instructions and a video tutorial on how to do that
- a point person is available to talk through with them (by phone) how to set up a fundraising page
- it's fast and easy for them to send emails asking their friends to give, and thanking friends who gave
- their page includes a fundraising thermometer and a list of folks who gave toward their pledge (ideally with space for those donors to write encouraging comments)
- it's fast and easy for them to share it on facebook, their blogs, and other social media
- a point person knows at all times: everyone who has set up a fundraising page, how much they pledged to raise, how much they raised so far, and who they raised it from
- the campaign fundraising goal and timeline are manageable (a typical timeline is 8-10 weeks...oops, i wish we did this sooner)
- the point person has all the solicitors' phone numbers and email addresses and they contact every solicitor at least 1x/week by phone for quick coaching/troubleshooting and email the whole group of solicitors 1x/week with updates on how everyone is doing, lessons learned from individual solicitors, and tips for improving fundraising results for the following week
- the solicitors get tips, tools and resources on effective fundraising strategy before they start fundraising
- there is some level of competition, through an ongoing 'top solicitors' list based on who is raising the most $ at any given point in the campaign
- the donation process is quick and easy for donors
- the donation process includes an automatic thank you emailed to the donor, from the solicitor, sent out right away; plus an email or print thank you letter from the nonprofit, sent out within a week (at the latest)
- the organization receives donors' contact info, date and amount of gift, and gift solicitor in a format that's easy to transfer into the donor database
based on that and some other assumptions i'm making, here are my recommendations (a.k.a. more long-winded thoughts):
- BlackbaudNow: no cuz this isn't really a friend-to-friend fundraising program
- Facebook Causes: once LM registers as a 'nonprofit partner', it's easy for solicitors to use, easy to track, relatively cheap (i think it's just the 3% credit card fee) and anyone can donate to a cause. but only people who use facebook can actually set up their own cause. so that might leave out some people. also, a bunch of people are getting 'Caused out' and just ignore an email if they see it's a Cause. (i'm one of those people..)
- Firstgiving: If we have capacity to run a full-on campaign and send cheerleading emails out to solicitors 2x/week, I'd recommend this. I'm biased cuz it's the program i'm most familiar with. even though it's kinda pricey ($300 up-front plus 7.5% of each donation) and as of last year it didn't have the smoothest integration with facebook, they rebuilt their program since then and should have worked out the kinks. also it's really easy to use and has the best features for the price (as of last year, the only programs that had features as good, cost way more $). i've worked with a bunch of groups who've used Firstgiving and say it was worth the investment.
- Indiegogo: CUAV used to use Firstgiving and they switched to Indiegogo this year. i don't know why but i can ask. It's a little cheaper than Firstgiving (no $ upfront; 7% of each donation), but only if we actually meet our goal. if we don't, they take 9%. ouch.
- Powerbase: this isn't a friend-to-friend fundraising program; it's a monster of a 'constituent relationship management' software program (remember that 80s cartoon Voltron? it's like that, but with the features of things like Raiser's Edge, Salesforce, Access/Filemaker Pro, Vertical Response/Emma/EmailNow, DonateNow, DemocracyInAction/CapWiz, Get Out The Vote software, and other things that haunt my dreams.) it does have some friend-to-friend features built in, but it takes too long to learn how to use the whole system. and it costs thousands of dollars :(
- Pledgie: This works if we just want people to set up their own pages and we don't want to automatically track how they're doing. If we don't have the infrastructure to coach solicitors to meet their fundraising goals, this might be a good way to go. It's much cheaper (3% + whatever LM is already paying Paypal for transaction fees...typically around 2.5%). we'd also prolly have to ask them to contact us and let us know they set up a page, so we can at least send out emails cheerleading them.
- some other tools are listed at
http://idealware.org/FGTOnlineDistributedFundraising.phpwhat are y'alls thoughts?
xo
manish
From:
mgme...@gmail.comDate: Sun, 20 Mar 2011 18:14:28 -0700
Subject: Re: firstgiving vs. indiegogo
To:
vega...@gmail.comCC:
save-lyon-martin-fund...@googlegroups.com