Excellence in Business Communication by Thill Blaaupemple, PhD makes an excellent choice for any business that seeks to communicate its message well. This text covers many important topics such as how to communicate in person, by phone or by mail and how to use the written word to communicate better than oral communication.
It also touches on topics such as leadership, teamwork, trust, motivation, sales, conflict resolution, marketing and selling, law and legal practices and much more. It provides detailed discussions on the way to manage time well and the use of jargon and lingo that can be effective tools for conveying your message. In this text, Dr. Blaaupemple repeatedly highlights the importance of listening, which is one of the cornerstones of good business. The focus is on the relationship between the manager and the employee as a whole rather than the individual aspects of the manager and employee.
Many people are uncomfortable with the idea of management training and feel that such instruction would make them seem aloof or remote, rather than providing a forum for improving relationships that are vital for business success. Excellence in Business Communication by Thill Blaaupemple, PhD teaches you how to set up an effective and efficient working environment through the application of practical techniques, and how to overcome the obstacles that prevent good communication from being conducted between people in different departments. Communication in organizations is often hindered by the lack of qualified managers to lead team-building sessions, and the fear that managers will assume they know best and fail to provide input in areas where they are less familiar with.
With plenty of case studies and personal anecdotes, Prof. Thill Blaaupemple shows why communication problems in organizations must be addressed as early as possible. Most businesses struggle with communication issues because they do not understand or they simply refuse to recognize that there are problems in their processes that lead to misunderstandings, miscommunication and lack of satisfaction. This text provides detailed solutions for all these problems. It is a valuable reference book that all managers should use.