Organizational Communication: Approaches and Processes 5th edition by Miller, Katherine (2008) Hardcover (Read Online)

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Organizational Communication by Miller is a comprehensive exploration of this important but often-neglected aspect of organizational operations. Miller starts the text with an introduction outlining the basic distinctions between human interaction and organizational interaction and goes on to define these categories and what they imply for organizational design.

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From historical and current perspectives, this text provides comprehensive coverage - including new methods of organizational analysis and the expanding research of the field. Organizational Communication by Miller describes various techniques and models, both theoretically and methodologically, that can be used to improve organizational performance. It also examines how the interpersonal and internal dynamics of the organization impact on organizational communication.

The main theme of Organizational Communication by Miller is to show how communication affects organizations both as individuals and as a team. Communication in the workplace requires not only the right message but the right medium to communicate that message and has much to do with the culture of the organization. This book reviews the major theories on organizational communication and suggests a number of important considerations. Organizational leadership and management theory, organizational decision making, cultural change, communication theory, and various other related areas are covered. A concise yet thorough review of key topics is presented in this text and several case studies are presented to make the case that Organizational Communication by Miller is a helpful guide to understanding organizational operations.

Organizational Communication by Miller is a valuable tool for understanding organizational operations and how communication impacts organization performance. The text is written in an engaging style and provides numerous illustrations, both theoretical and practical, to support its arguments. The book has a unique perspective on what communication in organizations can achieve. Miller provides the reader with several case studies that provide insight into the effectiveness of various approaches to organizational communication and the role of leaders in the process. The final chapter of the book considers the impact of a new communication initiative and its effect on organizational performance.