Recover Hotmail

[Dinah Lianes]

Isuccessfully changed my password 3 weeks ago. I still cannot get into my hotmail because upon entering my password, it wants to send a security code to my OLD phone number. There's no option to change the destination of the code. In my account details, it shows my NEW phone number. I've tried numerous ways to contact outlook support to no avail. 800-642-7676 recorded voice gives me the address of "support website," which tells me to log into my hotmail account for help! Duh. Another number, 843-894-7676 reached a guy who said "wrong number" and hung up.

Remember to keep your account recovery information up to date to prevent such issues in the future. Microsoft takes account security seriously, so the recovery process may take some time, but they should be able to help you regain access to your account.

I have tried the options like forgot password etc but because 2 step auth is on, its prompting me for a SMS Code (Which I do get) but also additional security in the form of my Authenticator! (Which I don't have access to!). Is there any way to recover my account other than the 30 day wait? I get the SMS codes but its useless as its asking me for additional as described above. I am also unsure of a 25 digit recovery code.

I've tried to get help from MS UK, but support is pretty much non existent. I cannot wait 30 days, I am currently going through divorce and all my emails, docs and important info is tied to my account.

In addition, I'm still paying for Gamepass ultimate which I cant use at the moment. Its ridiculous that I cant get reset or get access even though I can get SMS codes and answer all the recovery questions needed.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.

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I am unable to log in to my Authenticator app since I changed my phone. My last one broke, and I was unable to back everything up and transfer to my new phone. Now when I log into my Authenticator app, I'll go through the recovery process and when it asks me to confirm my identity, it's asking for an Authenticator code, which I am already IN Authenticator itself, therefore there's no way for me to get a code to unlock it. Hope that makes sense. I desperately need access to it, as it contains my 2FA codes for access to several accounts I have and use often, including my outlook email. I've submitted several recovery request forms to no avail because Microsoft ignores them when you have 2FA on your accounts.

Now I just realize that all Microsoft stores were closed - missed the headline on that one - so I can't speak to someone to help me. How can I get access to my Authenticator app without an Authenticator code, OR speak to someone at Microsoft who can help?

I am also locked. I cannot remember even choosing a passwork, let alone knowing what it is. I need authenticator to access medical records, so pretty desparate. I seemed to be able to do a one-off workaround by deleteing and re-installing the App. Immediately after getting the access I needed, I was locked out again and received the "authenticator locked" message. No "help" or "Forgotten your password" link.

I'm still not sure how to access the backup. I've gone to settings and turned on iCloud backup, but then a window pops up saying that I already have a backup on another device (my old phone). My options were to either 'Replace backup" or cancel. I just (accidentally) replaced the backup. How should I proceed?

Unfortunately, if you no longer have access to your recovery email accounts of phone numbers your account may be unrecoverable.

A One Step Way to Lose Your Account Forever

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Hi Leo,

Really clear and understanding article, in my case, someone have provided updated recovery info that was and old mobile number without access anymore, I checked and it is not in use when called, they replaced old recovery info with an alternate email address that I dont know.

However if it can be of any help I was able to change my password providing many subjects emails and recipient also, so for now the cant access my account, but still need to wait for the 30 days period to change recovery info.

My concern is if the were able to updated without the old number active I SUPPOSE that change will be rejected and I will be in full charge of my account when period expired without a confirmation from the old mobile number, if this is correct I suppose I will be in the same situation to update my recovery info.

Really annoying that I was able to probe to MS system that I own and have access to the account and I need to keep waiting for the period with the high risk that security info finally updated and will lose any access and the have total control of my acount.

Regards

"I accidentally deleted several important emails in Hotmail when I cleared up the Inbox. And later, when I required those emails, I came to know that they were deleted. Is it possible to recover deleted emails from Hotmail? If yes, please tell me how to do it. I really want to retrieve those messages."

Hotmail (Outlook.com) is a webmail service. Users can access it from a web browser anywhere in the world or view its emails in Outlook if you have added the Hotmail account. Sometimes, you may get one or more emails lost by accidentally hitting the "Delete" button or for some other reasons. When it happens, you may want to recover the deleted Hotmail emails, especially when those lost emails contain important messages.

It is not a complicated thing to recover deleted emails from Hotmail after you've read this tutorial. Here, you can learn how to recover deleted Hotmail emails from Deleted Items and how to recover permanently deleted emails in Hotmail with email recovery software.

This article was co-authored by wikiHow staff writer, Travis Boylls. Travis Boylls is a Technology Writer and Editor for wikiHow. Travis has experience writing technology-related articles, providing software customer service, and in graphic design. He specializes in Windows, macOS, Android, iOS, and Linux platforms. He studied graphic design at Pikes Peak Community College.

This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources.

This article has been viewed 2,348,499 times.

Learn more...

Did you forget your Hotmail password and can't access your account? It's easy to recover your password through Microsoft Outlook online, which is now the official email provider for any email address ending in "@hotmail.com". We'll teach you the easiest way to reset your Hotmail login password using your recovery email address or phone number.

Outlook is now the official email client of Microsoft. Previously Hotmail was the email client of Microsoft but now is no longer in use as the company has stopped its services. Still, users can access their old Hotmail accounts. Hence Hotmail is now Outlook. And Outlook is now one of the most popular email clients among millions of email users around the world.

Whenever we use a mail account, we must have a backup for data because today, everything is about data, and data loss might be disappointing. Hence try to have a backup for every mailbox. Professional tools work great for this, like Kernel IMAP Backup. Using this tool, users can efficiently backup mailboxes from IMAP Servers like Yahoo, Gmail, G Suite, Amazon Work Mail, AOL, Zimbra, Outlook.com, Office365.com, Zoho Mail, etc. easily.

Users can choose the file type in whichever they want to save the mailbox data like PST, DOC, DOCX, EML, MSG, MHT, HTML, and PDF file formats. The entire data is backed up with all its metadata and properties without any changes in its originality. This tool makes the backup simple and secure throughout the whole process. Using this tool users can simply add an iCloud account to outlook and here they are ready to backup iCloud emails on windows outlook.

Hope you find this blog helpful. Hotmail is no more in service, and users can access their old Hotmail account only through the Outlook application. You can recover your old Hotmail account using different methods in Outlook. Also, we suggest having a backup of your data using an advanced solution. Even with this tool, you can backup Yahoo emails to PC as Yahoo offers IMAP access option. You can visit our customer support experts for more detailed information about the tool. Stay tuned to our blog page for a more detailed and informative blog.

However, its security also creates an issue of forgotten Hotmail passwords, with hundreds of users posting questions like "Help, forgot my Hotmail password and can't reset it" and "I forgot my Hotmail password. How do I get it back?" on online forums.

If you're one of the users who forgot their Hotmail password and can't reset it, this guide is for you. Stay around to learn how to recover a Hotmail password and retrieve your emails quickly.

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