PAPEAUTO
Manny Mendes
As a Chevrolet and Mitsubishi Dealer
committed to the on going transportation
needs of our customers, we accept that
customer satisfaction is a business
obligation. Our standard is: "The customer
who buys our product will be more satisfied
than the buyer of any other vehicle built by
anyone else anywhere in the world."
To meet this standard, we will:
- Respond professionally to your
vehicle purchase needs.
- Deal courteously and maturely with
you at all times.
- Treat you as a guest when you are in
our dealerships.
- Listen to your needs and wants and
do everything to satisfy your
transportation needs.
- Respect your judgments and
perceptions.
- Ensure that our sales personnel have
the product knowledge to answer
your questions honestly and
completely.
- Ensure that your new vehicle meets
Chevrolet Silver Medallion Delivery Standards.
- Provide complete explanation of vehicle
operation, warranty, maintenance schedule
and term of sales.
- Introduce you to dealership service
personnel and facilities.
- Show appreciation of your patronage.
We Pledge to do everything possible to fulfill these expectations. To
this end, we are meeting, or exceeding the specific Chevrolet or
Mitsubishi customers satisfaction standards established for:
1.Customer commitment and satisfaction-- to make your visit to our
dealership showroom a positive experience.
2.Sales personnel -- their performance and personal skills.
3.Sales training -- to ensure our salespeople's ability and behavior
are the best in the industry.
4.Vehicle satisfaction -- to help you select the right vehicle for
your needs.
5.New vehicle delivery -- to ensure your new Chevrolet or Mitsubishi
is delivered to your complete satisfaction.
6.After sales follow-up -- to ensure that you continue to be
completely satisfied with your new Chevrolet or Mitsubishi.
Thank you for your time,
Manny Mendes - Internet Sales Manager