Re: Naviextras Toolbox 3.18.5 Download
Srikanth Fonseca
I am trying to update my maps and cannot get toolbox to recognize the drive. I have updated them before 3 years ago, so I am familiar with the procedure, it's just not working this time. I've been exchanging emails with customer support but no success yet. I have an AVIC7000NEX. Here are the steps I've taken....
The synctool works just fine, I'll insert a blank USB drive that's been formatted to FAT32 into my unit and it successfully places a "synctool" folder on the drive. When placing this drive into my computer, toolbox does not recognize it, but the computer does.
I've uninstalled and reinstalled toolbox. I have tried the same steps on three different computers, two running Windows 7, one Windows 10. I know the drive needs to be at least 8GB, but for the hell of it I've tried 4GB, 16GB, and 32GB. I even tried a micro SD card with a USB adapter that was 8GB.
Navi support says that the problem is that my PCs cannot reach their servers and I should turn off my firewall, and all antivirus apps. I tried this on a PC that has just been built so no personal data on it........No luck, save issues. Naviextras Toolbox does not see my USB drive (but the PC does) and it will not let me login through the Naviextras Toolbox screen.
I've been having the same exact issue for over a week now. Tried multiple USB thumb drives, different USB ports and different PC's. I have not done anything different that I have done before and now Naviextras will not recognize anything.
"The synctool works just fine, I'll insert a blank USB drive that's been formatted to FAT32 into my unit and it successfully places a "synctool" folder on the drive. When placing this drive into my computer, toolbox does not recognize it, but the computer does. "
what ive noticed is that if you have updated the firmware on the unit after "prepping" the usbstick with the synctool folder etc it wont work due to new files. so do an synctool after a firmwar update. but i think you have this sorted. Also have the latest update of toolbox on your pc installed. ive noticed on prev updates there was a lack of support for usb sticks. Maybe you could try the update with an sdcard? Maybe the latest updates of toolbox have broken something also. all updates dont have to be good updates. maybe try an older versrion?
Once she had the Ticket number that I got on an earlier email reply from Navi Support she had me open the License file folder within Synctool and send her the names of the licenses listed inside. Turns out there were FOUR licenses inside. She had me delete three of them and restart NaviToolbox.
The "extra" license files that were in my synctool/license folder are listed below. I have no idea if your synctool /license files will be the same. But it seems that there should be only ONE license file in the folder. So you might want to take a look.
Alpine.naviextras.com is the official map update portal for Alpine. Some alpine.naviextras.com site features, including buying updates, require that your Alpine navigation device is registered. Please register your Alpine navigation device and your required personal data within Naviextras Toolbox, which is a free PC-tool.
alpine.naviextras.com
G online til og flg instruktionerne p naviextras.com hjemmesiden, for hvordan du skal downloade og installere "Naviextras Toolbox".
Start Naviextras Toolbox. USB sticken vil blive "genkendt" som din navigations enhed.
Hent og installer indeholdet, som beskrevet i "Naviextras Toolbox".
The following information is quite important for the service handling if you opened an account at Naviextras.com and purchased additional updates for your INE-W970BT / INE-W990BT / INE-W990HDMI, in addition to the original installed software package!
The INE-W970BT / INE-W990BT / INE-W990HDMI creates an individual software identification number called SWID, during first boot up of the system. This software identification number will be transfered to Naviextras.com while you purchase an update for your INE-W970BT / INE-W990BT / INE-W990HDMI. This is made in order to guarantee Copyright protected issues. Your device and your account for this device will be recognized on your next visit at Naviextras.
Alpine Service are using PDF fomat for these forms and would firstly like to explain how these forms should be completed, for those of you that do not have acrobat installed on your computers these forms can be completed using Acobat Reader which is available as freeware, here is a link to download Acrobat Reader, Reader 9 or above will be required for these forms: (Adobe Reader X (10.1) will be needed for .pdf with embedded videos)..
Completed copies of PDF forms can not be saved on your computer for security reasons, so please complete the form and print it as a PDF, if you do not have a PDF printer installed on your computer there are many freeware PDF printers available on the net, here is a link to a well know one:
Therefore please note your SWID and fill out the attached form if your INE-W970BT / INE-W990BT / INE-W990HDMI needs to return to our service department and you have purchased additional software for this device.
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