Service Activation & Provisioning Engineer-Denver, CO-Onsite

[David Miller]

Service Activation & Provisioning Engineer

Location: Denver, CO

Work schedule: Must work from Client office 4 days in a week

 Contract

Job Overview:

We are seeking a highly skilled Service Activation & Provisioning Engineer to support the provisioning and activation of devices within the cable industry, including cable modems, set-top boxes (STB), IP streaming devices, voice activation equipment, ATA, ONU, SONU, and MTA. The ideal candidate will have hands-on experience with provisioning tools and deep expertise in activation workflows within the telecom and broadband space.

Key Responsibilities:

·                Device Activation & Provisioning: Support the provisioning and setup of cable modems, STBs, Wi-Fi routers, IP streaming devices, and voice equipment.

·                Testing & Execution: Draft test strategies and plans, ensuring test cases are uploaded to Octane with traceability established.

·                Defect & Issue Management: Troubleshoot issues during test execution, perform defect triage, and collaborate with development teams to resolve activation failures.

·                Coordination & Communication: Work closely with Dev, QA, BA, and Architect teams, facilitating collaboration between onshore and offshore teams.

·                Project Management: Participate in daily stand-up and weekly project meetings, ensuring timely progress updates and alignment with project goals.

·                QA Reviews: Validate and review test strategy/plans from offshore teams, incorporating feedback from QA leads and project managers.

·                Reporting: Publish daily test execution reports, capturing critical test metrics and defect analysis.

Required Skills & Tools:

·                Provisioning & Activation Tools:

o        Cisco Prime Cable Provisioning

o        CSG Biller (Billing & provisioning management)

o        Cisco RDU (Regional Distribution Unit)

o        TFTP Servers, DHCP Servers, RADIUS Servers

o        Splunk (Log monitoring & troubleshooting)

o        Postman & SOAP UI (API request testing & debugging)

o        Octane & JIRA (Test case management & defect tracking)

·                Technical Expertise:

o        Strong understanding of modem/STB activation flow and cable domain provisioning methodologies.

o        Hands-on experience with IP streaming devices, voice activation, and broadband network configuration.

o        Knowledge of Agile/Scrum development frameworks.

Preferred Qualifications:

·                Experience with large-scale device provisioning projects within a cable or telecom environment.

·                Strong analytical, problem-solving, and debugging skills.

·                Excellent communication and stakeholder management skills.

Ability to coordinate with offshore teams effectively