ServiceNow Functional Analyst || Tallahassee, FL (onsite 5 days) || State of Florida
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David Miller
May 7, 2026, 3:41:19 PM (3 days ago) May 7
to sya...@waditek.com
Title: ServiceNow Functional Analyst
Location: Tallahassee, FL 32399 (5 days onsite a week)
Duration: Long-term
Looking for a local to Tallahassee, FL and if the candidate has State experience, that would be good
JOB DESCRIPTION
Summary:
We are seeking a ServiceNow Functional Analyst to partner with business teams, translate requirements, and support end-to-end delivery of ServiceNow solutions across ITSM/HRSD modules.
3.1 Required Consultant Experience:
- A minimum of 2 years of programming/systems analysis experience.
- Experience with ServiceNow ITSM/HRSD/ITOM modules.
- Strong requirements gathering and functional design skills.
- Experience with Agile delivery and UAT management.
- Ability to work across technical and business teams.
3.2 Preferred Experience:
- Experience with ServiceNow ITSM/HRSD/ITOM modules.
- Strong requirements gathering and functional design skills.
- Experience with Agile delivery and UAT management.
- Ability to work across technical and business teams.
3.3 Education/Certifications:
- Bachelor’s degree in Computer Science, Information Systems, or other related field, or equivalent work experience.
3.4 Required Duties and Responsibilities:
- Serve as primary liaison with business users and conduct requirement workshops.
- Translate business needs into ServiceNow requirements, user stories, and acceptance criteria.
- Design and validate workflows, catalog items, SLAs, assignment logic, and process flows.
- Support SDLC activities including sprint planning, build reviews, UAT coordination, and release readiness.
- Ensure compliance with governance, documentation standards, and change control processes.
- Define test cases, manage UAT sessions, and validate functional outcomes.
- Assist in incident triage, root cause analysis (RCA), integration data mapping, and CMDB alignment.
- Define reports, dashboards, and KPIs.
- Collaborate with developers, architects, service desk, and operations teams.
WadiTek - Tech Consulting & Staffing (Government & Fortune 500)
Tel/Direct: +1 703-349-2606
Office/Fax: +1 703-229-0418 Ext: 105
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