Urgent Need: Configuration Management Database (CMDB) Manager

[Srikanth HCL Global]

Hello,

Please find the job description below & share the suitable profiles to s...@hclglobal.com

Role: Configuration Management Database (CMDB) Manager

Location: Chicago, IL

Looking For:

• Bachelor’s Degree in related field and minimum 5 years of relevant business experience required
• Ability to manage and resolve conflicts
• Deep understanding of IT Service Management processes, particularly those relating to Configuration Management
• Ability to guide functional discussions and initiatives across departments
• Ability to create short-term and long-term departmental plans for business, production and organizational 

Priorities

• Applies business and management expertise to achieve financial and operational objectives
• ITIL v3 Intermediate certification preferred
• Asset Management Experience preferred

The CMDB Manager’s direct responsibilities include:

• Launching a ServiceNow-based CMDB

• Aiding in the process by which discovery tools capture IT Systems and subsequently populate the database.
• Ensuring processes and people are in place thereby allowing accurate information is recorded in the discovery process.
• Owning the process by which relationships are created in the CMDB, such as key IT and business services and applications to servers and databases.
• Promoting best practices through formal and informal education and training.
• Liaising with other process owners and functional areas (eg. Change Management, Problem Management, etc.)
• Working closely with Service Reporting to ensure that key metrics and KPIs are monitored and measured to ensure value is delivered.
• Aiding in the deployment of the CMDB auto-discovery process, that will capture IT Systems and populate the database.
• Ensuring accurate information is recorded in the discovery process.

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Thanks & Regards,

Srikanth | Technical Recruiter

HCL Global Systems, Inc.

Email ID: S...@hclglobal.com

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