SAP Service Management (SM) Consultant

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Resumes onc2c

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Sep 16, 2025, 2:20:13 PM (9 days ago) Sep 16
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SAP Service Management (SM) Consultant

Location: Remote (must work PST hours)
Duration: 6 Months
Rate: $60-65/hr

Client-epson

Role Overview

We are seeking an experienced SAP Service Management (SM) Consultant to provide support and enhancements to our SAP environment. This role requires a self-driven individual capable of handling production support, change requests, and leading or supporting projects in a lean team environment.

Key Responsibilities

  • Production Support:

    • Handle tickets and collaborate with business partners to troubleshoot, analyze, and resolve issues.

    • Partner with technical teams for configuration changes, development, testing, and documentation.

  • Change Requests:

    • Analyze business requirements and design solutions for small enhancements.

    • Perform SAP configuration, partner with cross-functional teams, and deliver changes typically within a month.

  • Projects:

    • Lead or support projects from analysis and design through implementation.

    • Work closely with business, technical, and cross-functional teams to deliver robust solutions.

Required Skills & Experience

  • Strong experience in SAP Service Management (SM), including:

    • Warranty

    • Whole unit exchange / repair

    • Service notifications

    • Service order processes and configuration

  • Expertise in:

    • Notifications, Service Orders, Warranty, Billing

    • Contracts (Value / Quantity / Service)

    • Revenue recognition and repair order process

    • Customer service master data (Equipment master, warranty master, functional location, counters)

  • Experience with:

    • SAP IDoc setup (partner profiles, segments, testing)

    • Interfaces between SAP and non-SAP systems

    • Logistics Execution, EDI/IDoc Integration, Warehouse Management, and Shipping

  • Ability to:

    • Analyze business requirements and deliver conceptual/detailed designs

    • Perform SAP configuration, develop functional specifications, support ABAP developments, and conduct testing

  • Bonus: Knowledge of SAP Order-to-Cash (OTC) concepts/configuration

  • Excellent communication skills and ability to work independently with business and technical teams.

Resumes onc2c

unread,
Sep 16, 2025, 4:03:54 PM (9 days ago) Sep 16
to

SAP Service Management (SM) Consultant

Location: Remote (must work PST hours)
Duration: 6 Months
Rate: $60-65/hr
Client-epson

Years of experience-15+
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