Technical Support (mcafee) Sutherland Global Services Cochin

[Manoj George]

Technical Support (mcafee)

Sutherland Global Services

Cochin/ Kochi/ Ernakulam

Experience: 0 to 1 yrs CTC: As per Industry Standards

 

Job Description: Responsible for answering customer calls regarding technical issues and abide by the prescribed norms This is a Level 1Support and hence would be required to support all telephony and all peripherals Configuration of modem & router Removal of virus Installation of windows & MAC Configuration of computer peripherals (Printers, scanner etc. Requirements Any Graduate/ 10+2 Certificate Holder Willing to work US shifts Excellent oral and written communication skills (English) Strong Technical Base since this is for Level 1 Support Operating Systems; Windows 9x, 2K, 2K3, XP Hardware & Networking Basic hardware knowledge (motherboard, CD/DVD, hard disks, SMPS, keyboard etc) Internet technologies ; ISP, dialer application(s), email clients, browsers Keyboarding Skill (WPM 35) Accuracy (85%) Must be able to join immediately- work location would be Cochin or Chennai based on Candidate preference Must have a minimum of 6 months experience with an international BPO in a Voice, Technical Support role. Must be able to submit proof of tenure with the last international BPO and also the last 3 months salary slips

Job Posted by

Sutherland Global Services Sutherland Global Services is a Business Process Outsourcing and Technology Enabled services company providing measurable results across Banking & Financial Services, Insurance, Technology, Telecommunications, Retail, Healthcare, Travel, and Government markets. Established in 1986, this US-based company employs over 30,000 professionals in 31 Global Delivery Centers worldwide, serving some of the most successful brands in the world.

Contact Details

Executive Name: Lijo Kuriakose

Telephone: +91 (484) 441-3573

Mobile: +91 9847555298

 

Sutherland Global Services Inc
Address:

6th Floor, Kandomkulathil Towers (Federal Bank Bui Opp. Maharaja’s College Ground, M.G.Road ,Kerala,India 682011

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