[Hiring Times by BizBasket] iGate Service Desk 23rd May Bangalore

[Maverick]

If interested, please send your resume at ahmad...@yahoo.com

 

Job Requirement:

 

We would like to meet any graduate with minimum 4 yearsexperience along with technical proficiencies in the following areas:

· Should have Help Desk professional experience · Should be able to assist customer inquiries if necessary · Service Desk / Helpdesk / Technical Support, Voice Support, Blackberry knowledge, Good communication skill (Mandatory) · IT Service Desk exposure and hands on experience on call taking · Good knowledge on all versions of Windows OS, MS Office, Citrix, VPN, Blackberry troubleshooting · Practice Total Contact Ownership and meet the set KPI target · Develop performance measurements framework and facilitate feedback system to team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered · Participate in any ongoing management of service level compliance · Create and maintain a training program for increased business, customer service and technical knowledge · Participate and assist in driving the knowledge management process · Develop and demonstrate an understanding of customer and business needs · Resolve escalated customer and vendor issues · Resolve daily issues of a complex scope that impact the team and overall business objectives · Maintain a high level of employee morale within the team · Prepare/coordinate the support team for new product/service releases · Assist in the professional and technical development of team leaders enabling them to set/meet technical goals, monitor, mentor, coach and assist team members to deliver quality support · Assist the team manager · Maintain current knowledge of industry trends and potential impact on the support business · Experience in handling US customers with good US ascent · Good communication and customer relationship skills · Willing to work in night shifts

Job Location: Bangalore

 

Date and Timing:

Wednesday, May 23^rd, 2012

2:00pm to 5:00pm

 

Venue:

iGATE

158 – 162 & 165 – 170

EPIP Phase-2

Whitefield

Bangalore 560066

 

Mandatory Documents:

· One (1) copy of updated resume

· One (1) passport size photograph

· Copy of 3 consecutive months pay slips

 

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Posted By Maverick to Hiring Times by BizBasket at 5/21/2012 09:49:00 PM