Onsite Role : Project Manager with ServiceNow , Alpharetta, GA 13+ years
alok singh
Role: Project Manager
Location : Alpharetta, GA- onsite
Position Description :
We are looking for a motivated and experienced program manager with deep
knowledge in the IT Service Management (ITSM) space. The ideal candidate will
have a background within the financial services or similarly regulated
industry, as well as a solid ServiceNow understanding and background.
Activities will range from integration strategy, migration planning, testing
and execution. The role will work closely with many different areas of the
organization including senior management, technical engineering, risk
management and operational support functions. This role requires the PM
establishing themselves with key stakeholders as a reliable "source of
truth" which will necessitate having an understanding of the subject
matter from both a broad and detailed point of view. The candidate will be
counted on to drive the effort to consolidate the Firms technology divisions
onto a common, existing ITSM instance in ServiceNow. Specifically, the right
candidate will help guide process experts to the right implementation
approaches which aligns with industry standards and commonly accepted best
practices such as ITIL. The candidate must be familiar with all the functions
of ITSM, to support the full spectrum integration (Incident, Problem, Request,
Change, Release, Configuration [CMDB], IT Asset, Knowledge, and Reporting) and
enable alignment with policy and tooling modernization efforts. The candidate
will produce project documentation and plans to firm standards, arrange and
facilitate project governance, ensure deliverables are met, risks and issues
controlled, status communicated, and evolving requirements are accounted for
through change processes.
Program/Project Management
Work with business partners, functional/support group partners and stakeholders
to create initial project/resource plans and governance for identified
initiatives
Work with business partners, functional/support group partners and stakeholders
on creation of key milestones and timelines
Work with stakeholders to prioritize work and drive milestones to timely
execution
Track and report status on multiple cross-divisional projects/programs across
divisions, functions and workstreams
Raise issues, risks and concerns timely and appropriately to stakeholders
Document and track change control milestones and tasks for multiple projects
and programs
Manage budget process by coordinating with business partners and
functional/support group partners
Host governance forums including Sr. Executive governance forums, drive
discussions and decisions, and assist in action item tracking, project plans,
milestones and meeting documentation
Develop an effective network of relationships across divisions
Influence and collaborate effectively with project resources not in the same
reporting line to achieve common goals
Operate as a leader in cross functional forums and drive consensus on project,
business, and functional issues
Skills Required
Bachelor's degree with at least 10 years of technology Project / Program
Management experience guiding development of ITSM solutions
Minimum of 3 years of experience with ServiceNow
Active participation within and among teams and colleagues distributed globally
Capable of setting direction and motivating team members outside the direct
reporting line
Able to collaborate well with others, unafraid to provide and receive honest
feedback
Ability to deal with ambiguity and define approaches to bring un-focused issues
to resolution
Excellent problem-solving skills, in particular a methodical approach to deal
with problems across distributed systems
Adaptable to fast changing demands and environments
Possesses strong quantitative and qualitative analytical skills with a creative
and flexible approach to problem solving
Understands various technology system implementation methodologies (e.g.,
waterfall, agile etc.)
Possesses strong time management skills
Excellent verbal and written (PowerPoint, Excel, Project) communication skills
Self-motivated and able to work autonomously with a strong sense of ownership
and accountability for work
Keen attention to detail
Skills Desired
Previous experience with a ServiceNow implementation migration or new
ServiceNow implementation
Experience working with Incident, Problem, Request, Change, Release,
Configuration (CMDB), IT Asset, Knowledge, and Reporting in ServiceNow
Understanding of secure software development concepts, especially in a cloud
platform
Experience within financial industries technology teams or consulting to
financial industries technology teams
Program Management and/or Agile development experience or certification is a
plus
ServiceNow Admin and ServiceNow developer training and certification is a plus
ITIL experience or certification is a plus
Alok Singh| 1Point System LLC
Technical Recruiter
• Email: alok....@1pointsys.com
Contact Number : 8038053444
• Fax: 803-832-7973 • www.1pointsys.com
115 Stone Village Drive • Suite C • Fort Mill, SC • 29708
LinkedIn : linkedin.com/in/alok-singh-8900bb210
An E-Verified company | An Equal Opportunity Employer