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Earlie Schwoyer
Everything else works fine, and without issue, only Netflix giving him grief. I tested on my laptop on the WiFi -- no dice. The site loads, but none of the images do, and sometimes you can get a video to start, but it always craps out pretty quickly.
I hooked up wired to his Orbi -- same thing. I hooked up straight to his modem, and it worked fine, everything loaded as expected. What's even weirder though, is I tried DMZ'ing one of his Fire sticks, and it still doesn't work. The "Armor" or whatever it's called security is disabled. I tried several different DNS options, but none of them made a difference going through the router.
Guest network is diabled, checking the access control and all devices are set to allowed. uPnP is on, and again, literally everything else internet related works fine. (Firesticks stream other video just fine, PS4's work and can play online, Websites load normally, etc.)
I'm just at a total loss. I thought it could be some weird IPv6 issue but again, that reports as disabled in the only IPV6 menu I could find. He's on the latest firmware (AFAIK -- it ends in .16 and looked to be the same as the most current one on the Netgear site, up since April).
Anybody have any ideas? I'm at a complete and utter loss for ideas. I even talked to my boss, because I know he's set up a few of these things, and he said only thing he's ever had an issue with was getting Satellite's recognized. Again, I was operating 10 ft. from the main Orbi router, and tried on wireless, wired, and straight from modem. Only worked from the modem, although after I started a Netflix show on the modem, I unplugged my wired connection to it, reverted to WiFi, and it was able to continue playing -- apparently without issue.
Again, I just have no clue what the issue could be. It smells like DNS, but the DNS settings that worked straight from the modem are what's currently the setting on the router for DHCP (from WOW!), and I also tried adding in ye old 8.8.8.8 and that made no differnce.
Like I said (sorry if I wasn't clear enough) -- I tried on my laptop as well. Same thing, wouldn't load images -- literally shows all the links, and text, etc, but just no images. The top of the main page displays preview video but no other thumbnails show up. More importantly, works when I go around the router (straight to modem) -- so the problem is with the Orbi one way or another.
Unfortunately I've very much already seen the link you shared -- for fire sticks, it just suggests "make sure you're connected to the internet" and "restart your home network" (tragically laughable on both unfotunately).
Very confusing. Also tried uninstalling/reinstalling Netflix on the firestick (even though symptoms are exhibited on totally different types of devices, e.g. my laptop), clearing data, clearing cache, etc.
1) Are you 100% certain that the satellite and router have the exact same firmware version? (2.5.1.16 is most recent "well known" firmware but another has been recently released.) This may not be the issue but I've seen very stange things happen if the router and satellite aren't on the same firmware.
In fact I had assumed it was some sort of an issue relating to the Fire sticks, but the fact that it also didn't work on my laptop (including wired to the router) continue to puzzle. Just doesn't make sense.
Who is your ISP and what equipment did they provide?
What device is your Orbi router connected to?
Do you have any other Firesticks, another laptop or a smart TV with Neflix on it that you can test. I'm thinking video driver, or maybe a blocked port.or a specific version of Netflix.
My buddy has several firesticks, and they all exhibit the same symptoms (they are all gen2 firesticks). Also tested on wired and wireless PC's in his environment -- same problem on all. Additionally, one of the devices I tested on (my laptop) I hooked directly to modem (SB8200 has two ports so it was side by side) and Netflix worked flawlessly. Furthermore, once it was streaming a video successfully, I physically disconnected the cable, and swapped over to the WiFi (via ORBI, hooked up to the other port on the same modem), and it continued to play just fine (including much further ahead in the episode, and even the next episode).
Again, consumer grade stuff isn't really what I'm used to dealing with, especially stuff aimed @ user-friendliness, but I'm totally mystified by this. The only other thing I thought was that digging through the logs it seemed to ID a LOT of things as DoS attacks, and was thinking it was incorrectly ID'ing some netflix servers as a threat (again, it loads the CSS and everything for the Netflix site, just not the thumbnails or videos), however I also tried disabling the anti-DoS protection and that made no difference (all other security/etc stuff is disabled, all devices are set to allow, and no services are blocked, uPnP is on, etc.).
In so much as I didn't setup this network myself, I'm wondering if my buddy did something silly, but at every turn, everything seemed configured correctly to me -- and that's backed up by the fact that literally every other thing works perfectly. Every site, every app, streaming video, playing games, etc. etc. Not sure what on earth the issue could be.
His SSID is different than his old one, his old hardware (Eero I came to find out) is all disconnected, the issue exists on wired and wireless, multiple devices and types of devices, and is isolate to just netflix. Insanely strange.
Since you are an IT professional, then you know logically speaking if every other device you can find on his system is working flawlessly and the only devices collectively are devices supporting Netflix, then it is a Netflix issue. Do you have access to a 4k Firestick, or again do you have a smart TV with a Netflix app on it you can use to test? That error code is definitely a bandwidth issue.
I'm battling with them right now with several customers having issues with streaming any movie or TV show in Dolby Vision. Either the screen turns red, purple, green, yellow or blue. Netflix claims it's the device and the device manufacturers claim it is the version of Netflix. This is happening on portable devices as well as Smart 4k TVs. So I experimented on my Android box and downloaded and installed early to new version of Netflix and determined it is the version of Netflix. They are still claiming it is the device.
And again, logically speaking, if every device you have or test, works flawlessly with the Orbi system, and even the Firestick or laptop or any other device, that works flawlessly with the Orbi system, with the exception of the Netflix app, it has to be the Netflix app.
I just received a brand new Roku Ultra on Sat. 4/27, nad have been having the exact same results: can't get netflix working at all. Have done all of the recommended steps: restarting the roku, restarting my router & modem, deleting and & reinstalling the app, factory resetting the roku, etc., and various combinations of these steps, and still get the exact same error. Here are my device details:
I had the exact same problem, just bought a brand new Roku Ultra last Wednesday, everything worked but Netflix. I tried everything I could find online, resetting the app, uninstalling, restarting the Roku, reinstalling the app. restarting my network, doing a factory reset. Eventually I just exchanged the Roku for a new one and fortunately that worked, but if this comes up again on the new one after my return period I'm boned. Figure it out Roku! You're probably getting a lot of returns over this that could be sales!
We apologize for the inconvenience this may have caused you with the Netflix channel. Also, we appreciate the troubleshooting steps you have taken to resolve the issue. In the meantime, please help us with the details above posted by @RokuJohnB so we can send additional information for the investigation to our engineering team.
Hi, I have recently (5/1) purchased a Roku Ultra, and I am receiving the same error with Netflix (and Netflix only) UI-800-3. I've tried all of the troubleshooting steps, including restarting Roku, restarting my modem/router, uninstalling/resinstalling Netflix. Nothing helps.
Hi There - I just set up a AC1900 Wireless MU-MIMO Gigabit Router Archer A9 (which for some reason isnt an option from the model list up there) and it is lovely - my phone, tablet, computer, google home devices are all working great. However, netflix on my TCL smart TV won't work. The TV itself is connected and other channels (such as amazon prime) work. Netflix keeps giving me error codes tvq-st-103 and tvq-st-131, saying it can't connect to the network. I can watch netflix on my other devices. I've tried the obvious things like restarting the network by unplugging everything and then plugging back in one at a time, resetting the netflix login, returning the TV to factory settings... It's gotta be something with the router but I can't figure out what. Anyone here have any smart ideas?
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