esmanas confronts yovella

[Gabriel Litke]

Netflix is a streaming service with unlimited TV shows, movies, and more. You can watch as much as you want, whenever you want. There's always something new to discover every week made just for you. A Netflix Standard with ads plan is a $6.99/month value.

Max has it all. Stream HBO, iconic series, hit movies, fresh originals, family favorites, breaking news and more. Discover the best entertainment for every mood. Max With Ads plan is a $9.99/month value.

Note: You can only access the perks that are available with your plan.

*If you have Welcome Unlimited you can also add perks in My Verizon. Welcome Unlimited is no longer available to add to your account.

Yes. When you have the Netflix & Max (With Ads) $10/month perk, you can upgrade at any time to a Netflix Standard or Premium plan. These don't have ads. The change will be effective immediately. Make the Netflix plan changes by visiting your Netflix Account.*

You'll be charged the difference between the current retail prices of Netflix Standard with ads and the Netflix Standard or Premium plans. The updated charge will appear in the Services & perks section of your Verizon bill.

*You can also visit your Netflix account to change back to the Standard with Ads subscription.

You can get the Netflix & Max (With Ads) perk when you sign up for an eligible mobile phone or home internet plan.

Or when you have an eligible plan, you can add the perk anytime in My Verizon.

Yes. If you have a Netflix plan you can link this subscription to your perk.

When you begin registration, just enter your existing Netflix login credentials to link your existing Netflix account to your perk. Once completed, you will no longer be billed by Netflix.

Contact Netflix directly for any questions about Netflix billing for your existing Netflix account.

After you register your perk subscription, you can access your streaming content by signing in to your Netflix account, on any Netflix capable device, with the login you used when you registered.

Note: Netflix shows are only available on Netflix.

*Netflix is available on many internet-connected devices (e.g., set-top boxes, smart TVs, computers, gaming consoles, smartphones, tablets, etc. For a full list visit the Netflix website.

When you have the Netflix & Max (With Ads) perk you can manage your accounts by visiting your Netflix Account page. There, you can manage your Netflix plan, update login information, set Parental Controls, manage subtitles, language and playback settings and more.

For more information visit the Netflix Help Center.

When you have the Netflix & Max (With Ads) perk you can manage your Max account by visiting the Max Help Center, Account & Sign in.

There, you can change your email, password or name, manage your Max devices, help keep your account secure and more.

If you cancel your Netflix & Max (With Ads) perk during the billing period, you can use your perk until the end of the perk subscription period. The $10 charge for that month isn't refunded or prorated.

Netflix:

If you cancel the Verizon mobile or home internet service your perk is associated with, your perk is canceled. The $10 perk charge isn't refunded. You can use each perk subscription until the end of the perk subscription period, then the perk subscriptions cancel.

Important:

If you connected the wrong Netflix account to your Verizon perk, contact Netflix customer service for help.

You'll need to provide the email address for the Netflix account that's incorrectly linked. To get the email address, visit the My Verizon Services & perks page. Choose the Netflix & Max perk, click Manage, then Get Support with Netflix.

I can't get past "activating" Paramount+ for the Netflix/Paramount promo. I've successfully created an account and logged into Paramount+, but under manage play+ in verizon, it still won't show Paramount as activated, and Netflix still says "pending Paramount+ activation."

I have contacted Verizon on the chat option 4 times now. They try to have me contact paramount, Click the link a bunch of times. Nothing works. Paramount is active and shows managed by Verizon. Verizon has no idea what to do apparently.

Has anyone who got a reply from Customer Service to contact them directly about the Netflix/Paramount activation problem actually contacted them and gotten this resolved? It's been 10 days for me, several phone calls of too long a duration and I'm nowhere with this.

Same issue here. The toggle does not work. Tried on several browsers and other devices. Verizon chats are utterly useless. Its like they don't even reed the messages before replying. Been getting replies like "have you turned it off and back on again".

Same problem, and was actually told on fb messenger due to known problem they were discontinuing promo, but I see that was not true, as still appears if not logged in. I have paramount plus activated, like others, but toggle does not work for Netflix activation. When will this be fixed?

I'm having the exact same issue as everyone else and keep getting the exact same frustratingly generic responses from verizon reps, as you can see in this chat thread. I had a multi hours long chat conversation as well as a phone call with a rep that ended in no help whatsoever. I really hope this issue is fixed soon. It's crazy that this many people are having problems and Verizon seems to be doing nothing about it.

I had this same problem. I contacted a chat rep and they were not able to fix the problem, however they did open a support case and gave me a ticket number. After waiting a few days (they said it could be 7-10 days) my Paramount Plus subscription was set to active and then I was able to toggle Netflix to active and setup my account.

It's now been 2 weeks has anyone been able to get the slider to move so we can activate the paramount + and netflix? Countless hours with support agents who just submit tickets and nothing ever seems to come of them.

Ok so using a different browser I was able to subscribe. Now like everyone else I was able to link Paramount+ but not Netflix. I get the same toggle that says activation pending, click that and then I get "We are processing your subscription. Please refresh or check back again to activate."

After a LOOOONG time on live chat I was told: The team is working on fixing it and you will be able to activate the subscription through the toggle switch after 72 hours. We are also reporting the issue to the concerned Verizon team through an AYS ticket.

However, I want to use my current Netflix account, which the Verizon site says I should be able to do. I've been billed for another month of service - something I was hoping to avoid by signing up for this service.

Having the same issue. I paid for the year of Paramount+, but get the 'Activation pending' message in the dashboard for Netflix. It's been like that all afternoon. Talked to chat support and the only thing they did was read the 'Activation pending' message to me. That doesn't address the issue that I can't activate the year on my Netflix account

Here is what I found... Releasing the DHCP lease on the router will release the old IP address. It should then it pick up a new IP address. I did this until I got an IP address outside of that IP block. I also temporarily disabled the firewall within the router.

I am receiving the same error code from Netflix as well: Error code M7037-1101. All other sites work correctly except Netflix (including Youtube for me). But on my Fios home network, I cannot connect through the new STB option, computer or phone. However, Netflix works perfect when I turn the WiFi option off and stream through my LTE connection. It appears Fios has blocked or throttled Netflix.

Thanks for your suggestions. I have been working with Verizon tech support in the past a couple of days to solve this problem. They have done what can be done including reboot ont, router, etc., and even sent me a new gateway router.

I am having the same issue. Tried everything with no resolve. The interesting thing is that I can watch YouTube and Netflix via my computers but not through smart TV or mobile devices connected to wifi.

Thanks guys. I'm at a loss. Any attempts to connect to Netflix through any device on my network appears like it is blocked, behind a proxy. The Set Top Box shows the red Netflix on black screen and the loading symbol just spins. The laptops and phone pull only text, no images or graphics appear. If I turn WiFi off on my phone and use the LTE, Netflix instantly pulls in all of the info and graphics and works normally. All other sites I have tested seem to work completely fine. I have rebooted the ONT, router, devices, etc as mentioned to no avail. Any thoughts to be able to even explain this to a Verizon support person?

Having the same issue here in pittsburgh. Youtube works occasionally from my macbook, not at all on phone/ipad. No netflix at all. Pulls up fine when not on my home wifi. If verizon doesnt acknowledge this or find a fix I'm switching ISPs. This is ridiculous.

Agreed, it has been very hard. I do have a help ticket into Verizon which they are looking into this issue. I have sent them our tracert results and they do believe it is a bigger problem. They looked at it today but have said they will have something in 48 hours.

I experienced the same issue (with similar traceroute results) around the same time, also in Pittsburgh, PA. I believe it was resolved around the same time as well. The issue has resurfaced for me, as of this evening. I contacted both Netflix and FiOS when I first experienced the issue. I followed all recommended troubleshooting steps, but nothing helped. Both services blamed the other party. The issue resolved itself (earlier this month) with no action or changes on my end. I'm prepared to switch ISPs at this point.

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