Acer Windows Update Problems

[Christian Swindler]

HiCaeleni! That is not what we like to hear. First, we want to make sure that your new laptop is running on Windows 10 and not Windows 11. Also, we want to make sure that your new laptop has the latest link compatibility, to see please click here.

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Was this ever resolved? Just bought it today and I'm getting ready to return it. Already gave it a 1 star on Best Buy. I have literally spent the last 5 hours troubleshooting and NOTHING has managed to stop the perpetual 3 dot loading screen when I launch to my PC. The Occulus app on PC clearly shows the device, even shows all the battery life in the Devices tab, but when I try to connect it won't do it.

Easily one of the worst experiences I've had out of the box with a new electronic device.

I should add my Acer Nitro has a 3070 and Windows 10. Seems similar to original poster.

I have an acer nitro with a 3060 and windows 10 and it works. But only with the drivers for the graphics card that are on the Acer site. When I tried the latest drivers from nvidia it stoped working (white dots) and I had to go back to the older drivers.

Hello,

I have about the same problem with my workstation (Acer Nitro 5 AN515-45-R90 U) unable to open the oculus application or if it opens it works very badly with or without Lynk cable.

For info, everything works very well if my station is connected to additional screens (via a Lenovo docking station)

We see you got yourself an impressive rig going on! So we definitely want to make sure you're all up to speed and in perfect VR condition. However, there may be an internal error that we just can't see from our end, here in social support. This doesn't mean we can't help, this just means we'll have to collaborate with our main support channel so we can dive a little further in the deep in and take a look at those internals. Our next move is to gather some LOG information and get you in touch with said support channel.

As well, you can get in touch with that most awesome support here: Once you provide them all that beautiful information, we can take an in-depth look and see what's going on. We'll get you back in peak performance in no time!

Do you guys plan on fixing this issue with laptops using on-board GPU's? Airlink isn't recognizing the main GPU in any laptops with on-board GPU's. It's only reading the integrated graphics. This is why people can't get airlink to work on Laptops.

Confirming the issue, if disable on-board GPU, it works, otherwise airlink endlessly shows three dots. All connection requirements are met. In Oculus logs (in folder "OculusClientLogs" specifically), I see message:

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Hello, I recently bought a new Dell G15. I play weekly Dungeons and Dragons via Zoom where the host shares music with us. I can hear everyone speaking, but cannot hear the music. Everyone else can hear the music perfectly. I can only hear their voices. Someone other than host tried sharing music. Everyone else could hear it except me. I can hear my friends voices perfectly fine. It is as though some setting is automatically muting the music.

This happens when I use the base speakers and microphone on the laptop, or when I use a Snowball external microphone and headphones, or when I use airpods. Any combination of base system, headphones, external microphone, I can hear my friends' voices but cannot hear the music.

Yes, I have made sure to select the correct output speaker and input headphones, in both desktop client settings and in the actual meetings. No combination of selected speaker (Speakers Realtek Audio, Same as System Speakers Realtek Audio, or Headphones) and selected Microphone (Microphone Array AMD Audio Device, Same as System Microphone Array AMD Audio Device, or Blue Snowball) allows me to hear the shared music. SOMETIMES I hear it for a moment when I connect. Then it is automatically muted by something.

Surely there is some setting that is automatically detecting and muting the music? Does anyone with a Dell G15 have issues with music on zoom? In System -> Sound -> Volume Mixer I also select the correct output device (Headphones usually) and input device (external Snowball microphone usually).

Also important is, when I play my OWN music on my laptop while in a Zoom meeting, it is garbled and choppy and extremely distorted. For example, trying to play Spotify or Youtube through my headphones to create my own background music for the Dungeons and Dragons. I can barely hear it even when I mess around with app volumes in the Volume Mixer. This only happens while in a Zoom Meeting.

Thanks for the read and for any help. I am at a loss. Clearly I am missing some Zoom or Dell AI-noise cancelling setting. The speakers and headset both work fine for music, video games, everything else. Just can't hear shared music or play my own background music while in a Zoom meeting.

Update: I was playing around trying to host my own meetings / join meetings set up from my phone. If I am playing Spotify BEFORE I join or create a meeting, the music is muted AS SOON as I JOIN AUDIO. Clearly some setting automatically mutes music while I am in Zoom. No matter what speaker or microphone I select. Background suppression is set to "low". What other settings do this?

Dang, sorry to hear. I've been troubleshooting with Dell and Zoom for days and they have no idea. I think both sides are reluctant to admit it is a possible Windows 11 issue. Some setting is clearly miscommunicating between Windows and Zoom. What kind of laptop do you have? Curious if it is a Dell audio issue, or a Windows 11 issue. Either way, please file a ticket!!! Hopefully if enough people file tickets about it they will create an update for us on one side or the other!

I have the same problem. I have a new Dell, but the problem didn't start when I got my new computer. My new computer worked fine for months. The problem only started this week. I feel like zoom made a change, and wish I could switch back to an older version of zoom. Is that possible?

I have the exact same problem. I have a new Dell computer. I work as a pastor and I'm trying to be on Zoom worship and I can hear voices just fine but as soon as music is shared by another host or I try to play music, it is garbled. As soon as I log off of Zoom and play music on my computer it is fine...

hi, did this ever get sorted, I am having the same problems. I can watch youtube but when I attend a zoom meeting and the host shares video or audio, the content is garbled and delayed and I get grey boxes on the screen

I have this same problem with a new Dell Inspiron 14, AMD Ryzen 7 5825U, RealTek and AMD audio drivers, Windows 11. I often teach online and when I play videos, no music is audible by me or by my students. I experimented by playing a video as I started Zoom and the overall audio quality (including regular speech) noticeably worsened as soon as Zoom started. I have played with all the settings mentioned (and more) and haven't been able to solve the issue.

For me, it was taking it off "default" enhancements and putting it to simply off. I have tested it a few times and it has been working. We'll see if that is still true when it comes to a real meeting. Fingers crossed.

I opened a ticket with Zoom. request (#15639354) We worked together and gathered logs. Zoom 2nd tier support said it was not a Zoom issue. Their assessment is: In this case I would recommend looking into the windows settings with Microsoft if possible. Zoom does not separate audio tracks into music and verbal, and because they are not separate, this indicates to me that another application or windows settings is canceling out some of the audio. In this case i do not believe Zoom will be able to fix this issue.

On this website ( -Inspiron-16-sound-not-working-properly-in-meeting/td-p/6...) I found a description of my problem. This person worked with Dell support. They uninstalled and reinstalled RealTek drivers. I called Dell and described my problem and this solution. The Dell person took control of my laptop and installed drivers. after rebooting, I uninstalled Zoom. I rebooted. I installed Zoom. I did a test. The music played for 5 seconds and then cut out.

I agree that this is a windows problem (both W10 and W11). I rolled back to a older version of Zoom on which I know that I have successfully shareed music and which never displayed this problem: the problem was there. I can't follow the IsabelQuintana's solution on W10 either - I don't get the option of "enable audio enhancements".

I just tried again this weekend at church. Everything works well without any problems. Have you tried to double check the setting again on your PC after the first usage? Hmm. Or maybe try to use Zoom in a different PC? Hope you will find a solution soon.

Disable all enhancements has been set to off, but every time I start a ZOOM meeting, the sound audio doesn't work. I go back in and check the properties (just the act of opening up the advanced settings for all devices fixes the issue. Here is the order it has to go in:

I have a similar issue. I am using Dynabook X30W-K with 12th Gen Intel i7 and Windows 11 Pro. When other people sharing video in Zoom, the music also not able to hear, only human voice. Hope there is a solution to fix it.

Its the "INTELIGO" APO extension. It was added to windows 10/11 laptop units January of this year. Its also self updating/installing. I have reformatted it and tested this issue prior to allowing the computer to update and all works fine. But as soon as THAT piece is allowed in it kills everything. It is an AI driven audio processing object responsible for filtering out noise for better communication....however its bugged and cant be disabled....i have already killed all audio enhancements....located it in the run>services program and disabled it.....disabled it in devices.....and attempted to uninstall 100 times.....reformatted a dozen times....it is a useless program that can not be turned off, blocked or removed.....its a terrible mistake on intels part

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