IT problems (Poken and Fundi)

[Cacilda Kawabe Kawagoe]

Hi Colleagues

 

 

I would like to know if is there anyone else having problems to access Poken information and/or the SA Specialist Programme?

 

I am communicating with SAT about problems to use my Poken and also to finish the SA Specialist programme (see the communication below). Unfortunately none of these things are working properly here, i.e. when I enter my username (e-mail) and password to access Indaba Connect (Poken) I receive a message informing that the username and password don not match (are incorrect) and when I try to retrieve my password (informing my e-mail address), it doesn't recognize my e-mail address. I receive a response saying that it “cannot send a password recovery e-mail”.

 

With regard to the SA Specialist programme, I am struggling to log on. Unfortunately, the website crashes and it does not take me anywhere!! I believe that maybe the SA Tourism website is overloaded (maybe many people are trying to access at the same time).

 

Please let me know if you are also having these problems, because I need to inform them by sending a list of all the user’s email addresses who are experiencing the same difficulties.

 

 

 Warm regards,

 

Cacilda K. Kawagoe

Political Section

 

SOUTH AFRICAN CONSULATE-GENERAL

Paulista Avenue, 1754 - 12th floor - Zip Code 01310-920 - Sao Paulo - SP.
Tel. +55 (11) 3265-0449/ 3265-0435 - Fax: +55 (11) 3285-1185
E-mails: kawa...@dirco.gov.za/ poli...@africadosul.org.br

http://www.africadosul.org.br

 

 

 

From: William Price [mailto:will...@southafrica.net]
Sent: sexta-feira, 24 de maio de 2013 11:53
To: Monika Iuel
Cc: Kawagoe, CK Ms : Sao Paulo, Information Assistant, LRP; Steyn, JF Mr : Sao Paulo, Consul Political, DIRCO; Masuku, MS Ms :Sao Paulo, Consul Political, DIRCO; Bontle Madiba; Lara De Angeli
Subject: Re: IT problems (Poken and Fundi)

 

Thanks for letting me know Monika.   Thank you for the email Cacilda. Sorry for the inconvenience caused.   We have had a few problems with the INDABA Connect devices that were distributed in bulk and not properly activated as part of the registration process. Not to worry, no data will be lost, and all we need to do is complete a simple activation.   I'll need to get a list of all the user's email addresses who are experiencing difficulties. Please could you send that over as soon as possible for us to work with from here - we'll reply with the needed logins and passwords for them to use and login with.   Bontle will advise on the SA Specialist side of things. I am not aware of any difficulties here, but perhaps it could be bandwidth related - I won't speculate. Please could I ask that you send a screenshot of the page that is hanging, and let me know what Internet Browser and version you are using? Once we have this detail, we'll be able to assist.   Thanks for letting us know, and apologies for the trouble this may have caused.   Looking forward to getting these resolved for you. Regards,       William
William Price Global Manager: E-Marketing
South African Tourism Bojanala House 90 Protea Road Chislehurston South Africa Telephone: (+27)11-895-3112 Fax: (+27)86-611-2446 Email: will...@southafrica.net Visit us at www.southafrica.net
On 24 May 2013, at 15:14, Monika Iuel <mon...@southafrica.net> wrote:   Dear Cacilda   Nice to hear from you – and indeed we are well.   By copy here I am including Bontle in the email, to assist you with your queries below. I am also copying William Price, Global Manager: eMarketing, to keep him informed of your challenges as well.   I am sure you will be receiving assistance soon, but please don’t hesitate to contact me if I can be of any help.   Warm regards   Monika   Monika Iuel Regional Director: Americas South African Tourism Bojanala House 90 Protea Road Chislehurston South Africa Telephone: (+27)11-895-3166 Cell: (+27)76-224-5428 Fax: (+27)86-240-6388 Email: mon...@southafrica.net Visit us at www.southafrica.net <SAT-Logo-Small1border.jpg> <SATfacebook.jpg> <SATtwitter.jpg> <SATyoutube.jpg>     From: Kawagoe, CK Ms : Sao Paulo, Information Assistant, LRP [mailto:Kawa...@dirco.gov.za] Sent: 24 May 2013 14:48 To: mon...@southafrica.net Cc: Steyn, JF Mr : Sao Paulo, Consul Political, DIRCO; Masuku, MS Ms :Sao Paulo, Consul Political, DIRCO Subject: IT problems (Poken and Fundi)   Dear Monika     I hope you are doing well that side! Unfortunately I could not meet you at Indaba.   Sorry to bother you, but I would like to have Ms Bontle Madiba’s e-mail address or someone responsible for Poken and/or SA Specialist programme (Fundi), because I am experiencing some problems to use my Poken and also to finish the programme. Unfortunately none of these things are working properly here, i.e. when I enter my username (e-mail) and password to access Indaba Connect (Poken) I receive a message informing that the username and password don not match (are incorrect) and when I try to retrieve my password (informing my e-mail address), it doesn't recognize my e-mail address. I receive a response saying that it “cannot send a password recovery e-mail”. I was told that other colleagues are experiencing the same problem.   With regard to the SA Specialist programme, I would like to finish it as soon as possible, however I am struggling to log on. Unfortunately, the website crashes and it does not take me anywhere!! I believe that maybe the SA Tourism website is overloaded (maybe many people are trying to access at the same time).   I hope you will be able to assist me with Bontle‘s contact.   Your attention would be greatly appreciated.       Kind regards,   Cacilda K. Kawagoe Political Section   <image001.png>SOUTH AFRICAN CONSULATE-GENERAL Paulista Avenue, 1754 - 12th floor - Zip Code 01310-920 - Sao Paulo - SP. Tel. +55 (11) 3265-0449/ 3265-0435 - Fax: +55 (11) 3285-1185 E-mails: kawa...@dirco.gov.za/ poli...@africadosul.org.br http://www.africadosul.org.br

 

[Sabine Franzke]

Hi Colleagues

 

Thank you, Cacilda, for kicking off this email about IT problems, or shall we say challenges?

 

I have had exactly the same problems. I cannot retrieve any info from the Poken and I could not register/log on to the SA Specialist Programme. Additionally, the SA Specialist contact email did not work either.

 

Eventually I used my gmail address and created a new account with the SA Specialist Programme and it worked. Funnily enough, when I received the certificate it initially contained my name and date. When I forwarded it, this information got lost, so I printed the certificate at home and scanned it and then forwarded it to the Academy. What a schlepp.

 

I do hope that you get your certificates soon.

 

Warm regards from a "Icelandic" Berlin

 

Sabine

 

 

PS: 46 degrees in New Delhi. My word. We would be very happy if we had half as much. We have about 10 degrees here.

 

 

 

 

 

 

 

 

 

2013/5/24 Cacilda Kawabe Kawagoe <ca.t...@gmail.com>

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[Sidharth Mehta]

Dear All,

I could get through the Poken, after going to their website and reset-ing my password. 

All those who are not able to reset your password, it is unfortunate, as that means, your email id given in the poken records was originally given wrong. For all those, who changed their details while at Indaba at their help centres, can simply reset their password and then log-in to see your made contacts.

However, after I logged in, and got my poken instrument sync(ed), I saw only 20 contacts made... therefore, I have lost many contacts, or they never got connected at the first go, as I remember connecting with much more than 20!....

In regards to Fundi, I have not yet been able to complete it.

Take care,

Sid

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[Sabine Franzke]

Dear all,

 

Thanks, that´s very helpful, Sid. I will try again in the office on Monday.

 

Enjoy your free time and take care,

 

Sabine

 

PS: Here is a pic of the Riksha-Bus, bit blurred due to the motion.

2013/5/26 Sidharth Mehta <sidhar...@gmail.com>

[Tuija-Liisa Niemi]

Dear colleagues,  

Greetings from Ottawa! I'm finally back home - just arrived yesterday from Cape Town - it was beautiful! 

Thank you very much for sharing the information and tips about all the technical issues... I did manage to finish my SA Specialist on-line while I was in Cape Town without any problems. Haven't even touched the Poken yet, will deal with that tomorrow when I'm back at the office. 

Take care & all the best, 

Tuija

[Cacilda Kawabe Kawagoe]

Hi Colleagues!

 

 

Thank you for your feedback.

 

According with Ms Bontle Madiba most of the profiles of the people who registered on 10^th of May during our training have had problems, but she told me that all the profiles were fixed on Friday and we should be able to complete the course. I have also notified Mr Maharaj, Mr Ahmeed and Amb Ngwevela about this situation, so I believe that they will consider it.

 

Ms Soyoung Lee (South Korea), told me that regarding the Fundi course, when she tried to login with the Explore, it was not working properly, maybe because the Explore version was lower than expected. Therefore, she tried with the other browser Google Chrome and then she could finalise it. 

 

Sabine, with regard to POKEN, I will include your details in the list. May I inform your Dirco or Gmail e-mail address?

 

Warm regards, 
Cacilda

 

2013/5/26 Tuija-Liisa Niemi <tuijalii...@gmail.com>