Assignment Rules functionality for Custom Objects

[Prabhakar Chimakurthy]

Hi All ,

I am looking to design Assignment Rules ability for Custom Objects(other than bunch of workflow rules and triggers) but looks like this is getting more critical and scope is getting increased.

Any ideas and any insight in your past experience that you guys can share?

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Thanks & Regards,
Prabhakar Chimakurthy.

[nagaraj ken]

Hi Prabhabar,

What i have done in past is

1.create a custom setting , have all the columns for a particular object you are checking against and a column for queue.

2. For each each rule create a record in custom setting with values filled in and the queue or owner to be assigned.

3. In the trigger before insert or update  , check the fields from each record in trigger.new if it matches to any of the  records in custom setting ,

4 if it matches , stamp the ownerid or the queueiD on the ownerid field for that object.

let me know if you have any doubts.

Thanks,

Nagaraj.

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