Re: Touch 04 project There Nord Bucharest

[Bianca Ganea]

Dear Antonella,

Thank you for your kind recommendation and for introducing us to this potential client.

Following your referral, I have already been in contact with Costina, and we will soon arrange a visit to present the equipment.

Best regards,

	Bianca Ganea  Sales Rep, Senior Coffee Consultant & Trainer   Brewers Cup Championship 2016 mobil: +40 756 015 599
	origocoffee.ro

On Tue, Sep 23, 2025 at 1:44 PM Antonella Cutrona <anto...@tone-swiss.com> wrote:

Dear Costina,

Sorry for my late reply, as you know Anca and Bianca are our partners in Romania.

I had a call with Anca last week to go through your project; and they will be more than happy to show the machine and explain all possibilities.

I kindly ask Bianca to contact you and arrange a visit to the showroom to present the Touch 04 .

Please find below all contact details for Costina and let me know if you have any further questions.

Looking forward to hearing from you .

Costina Dobre

Non-Food Purchasing Manager

 

Mobile: 0732.718.311

costina.dobre@thermebucuresti.com

 

Therme Nord Bucuresti

Address: Calea Bucuresti, No. 1K

Balotesti, Ilfov, 077015    

www.therme.ro  

 

Best regards

 

Antonella Cutrona

Sales Manager |Europe and Asia Pacific

 

LET’S TALK here

 

______________________________

 

 

 

TONE Europe GmbH  

Neumann-Reichardt-Str. 27-33

House 14, 1st Floor

22041 Hamburg

Germany

 

Mobil: +39 338 3360238

tone-swiss.com

 

Amtsgericht Hamburg | HRB 159116

Geschäftsführung | Jörg Bertram & Jörg Krahl

NOTICE: This e-mail is intended solely for its recipients and should be considered confidential by all other parties. If you received this e-mail by mistake, we apologize and would be grateful if you would notify us immediately and then delete it from your system without sending it on to anyone else. The attachments in this e-mail have been scanned for viruses. We advise you to use an anti-virus software to scan the files you receive by e-mail. 

 

[Antonella Cutrona]

Hello Bianca,

Thank you for the update 

Let me know if you need any info from me

Best regards

 

Antonella Cutrona

Sales Manager |Europe and Asia Pacific

 

LET’S TALK here

 

______________________________

 

 

 

TONE Europe GmbH  

Neumann-Reichardt-Str. 27-33

House 14, 1st Floor

22041 Hamburg

Germany

 

Mobil: +39 338 3360238

tone-swiss.com

 

Amtsgericht Hamburg | HRB 159116

Geschäftsführung | Jörg Bertram & Jörg Krahl

NOTICE: This e-mail is intended solely for its recipients and should be considered confidential by all other parties. If you received this e-mail by mistake, we apologize and would be grateful if you would notify us immediately and then delete it from your system without sending it on to anyone else. The attachments in this e-mail have been scanned for viruses. We advise you to use an anti-virus software to scan the files you receive by e-mail. 

 

[Bianca Ganea]

Dear Antonella,

I hope this message finds you well.
Could you please let me know what the estimated delivery time would be for the Tone Touch 04?

Thank you in advance for your assistance.
Looking forward to your reply.

Kind regards!

	Bianca Ganea  Sales Rep, Senior Coffee Consultant & Trainer   Brewers Cup Championship 2016 mobil: +40 756 015 599
	origocoffee.ro

[Antonella Cutrona]

Hello Bianca,

should have 2 touch 04 on stock but I need to confirm that, if not it could take 3 weeks aro

Best regards

antonella

 

                              

 Antonella Cutrona 

 ____________________________________________ 

 

 

Sales Manager |Europe and Asia Pacific

TONE Europe GmbH  

[Bianca Ganea]

Hello Antonella, 

Thank you for your reply.

Could you please check if the Tone Touch 04 is available for shipment?
Therme has almost confirmed the acquisition, but they need to know the waiting time.

I look forward to hearing from you.

In the meantime, we will see each other at Host next week.

Kind regards!

	Bianca Ganea  Sales Rep, Senior Coffee Consultant & Trainer   Brewers Cup Championship 2016 mobil: +40 756 015 599
	origocoffee.ro

[Antonella Cutrona]

Hello Bianca,

I think it is better to say that we should get 3 weeks ago for the shipment.

Considering that we are at Host and then back ,I can assume 3 weeks ago is the correct lead time

Looking forward to meeting you Host

[Cornel Dinca]

Dear Antonella,

I hope you had a great time at the Host Festival in Milan.

I will take over the equipment purchasing process that you have been discussing so far with my colleague Bianca.

We would like to place an order for the following items:

• 1 x Tone Touch 4 TK-900400 white/grey

• 3 x Filter paper 500 pcs. for Basket III

• 1 x Thermos 4.5 liter NO-112300

We are waiting for your order confirmation.
Kindly send me an estimated shipping cost and date if available. If not, please provide the parcel dimensions and weight, along with the pickup address and date to organize the pick up.

Best regards,

	Cornel Dincă  Tech & Sales Representative mobile: +40 749 995 548
	origocoffee.ro

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[Cornel Dinca]

Dear Antonella,

I was wondering if you saw my previous email with our order.

Please let me know regarding the status of delivery because we already confirm with our client that the ETA is 3 weeks.

Kind regards.

	Cornel Dincă  Tech & Sales Representative mobile: +40 749 995 548
	origocoffee.ro

[Antonella Cutrona]

Dear Cosmic,

Please find here attached the OC.

We will get the machines in the next few weeks and we will ship to you 

Please let me know if everything is correct with the order

Anto 

Best regards

 

Antonella Cutrona

Sales Manager |Europe and Asia Pacific

 

LET’S TALK here

 

______________________________

 

 

 

TONE Europe GmbH  

Neumann-Reichardt-Str. 27-33

House 14, 1st Floor

22041 Hamburg

Germany

 

Mobil: +39 338 3360238

tone-swiss.com

 

Amtsgericht Hamburg | HRB 159116

Geschäftsführung | Jörg Bertram & Jörg Krahl

NOTICE: This e-mail is intended solely for its recipients and should be considered confidential by all other parties. If you received this e-mail by mistake, we apologize and would be grateful if you would notify us immediately and then delete it from your system without sending it on to anyone else. The attachments in this e-mail have been scanned for viruses. We advise you to use an anti-virus software to scan the files you receive by e-mail. 

 

[Cornel Dinca]

Dear Antonella,

Thank you for the OC attached.

Please can you confirm when the order is ready to be shipped?

Also, could you let us know if there have been any changes to the 3-week delivery term previously confirmed to my colleague Bianca?
We have already communicated this timeline to our client, and we would like to ensure there are no delays in delivery or installation.

Regards,

	Cornel Dincă  Tech & Sales Representative mobile: +40 749 995 548
	origocoffee.ro

[Antonella Cutrona]

Hello Cornel,

For my latest info we should be ready to ship in three weeks as per my email

I ll let you know if it changes .

thanks

antonella

[Anca Candit]

Hi Anto , 

I just wanted to be sure that the payment we will wait to receive an invoice from your end  , correct ? 

Thank you 

	Candit Anca Managing Director mobile: +40 744 603 986 linkedin: candit anca
	origocoffee.ro

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[Antonella Cutrona]

Hello Anca,

Yes, as soon as I have the goods and the shipment cost to you , I will send the invoice for payment.

Is it correct that we will ship by our own forwarder and put the cost in the invoice ?

thanks

Anto 

Best regards

 

Antonella Cutrona

Sales Manager |Europe and Asia Pacific

 

LET’S TALK here

 

______________________________

 

 

 

TONE Europe GmbH  

Neumann-Reichardt-Str. 27-33

House 14, 1st Floor

22041 Hamburg

Germany

 

Mobil: +39 338 3360238

tone-swiss.com

 

Amtsgericht Hamburg | HRB 159116

Geschäftsführung | Jörg Bertram & Jörg Krahl

NOTICE: This e-mail is intended solely for its recipients and should be considered confidential by all other parties. If you received this e-mail by mistake, we apologize and would be grateful if you would notify us immediately and then delete it from your system without sending it on to anyone else. The attachments in this e-mail have been scanned for viruses. We advise you to use an anti-virus software to scan the files you receive by e-mail. 

 

[Cornel Dinca]

Dear Antonella,

Thank you for your message.
Yes, we would like you to handle the transport with your forwarder and include the shipping cost in the invoice.

We are looking forward to receiving the invoice and news regarding the completion of the order.

Best regards,

	Cornel Dincă  Tech & Sales Representative mobile: +40 749 995 548
	origocoffee.ro

[Antonella Cutrona]

Dear Cornel,

Thank you . As soon as I have all final info, I will let you know.

Best regards

[Bianca Ganea]

Dear Antonella,

I hope this message finds you well.

We would like to kindly ask if you could provide us with an estimated dispatch date for the product we ordered, as we understand it has already been confirmed to be in stock on your side.

Our client, Therme, with whom we have successfully finalized the sale, is requesting an update on the expected delivery timeline. 

It would be very helpful for us to provide them with an approximate shipping or arrival date.

Thank you in advance for your support and prompt response.
Please let us know if you need any additional details from our side.

Kind regards,

	Bianca Ganea  Sales Rep, Senior Coffee Consultant & Trainer   Brewers Cup Championship 2016 mobil: +40 756 015 599
	origocoffee.ro

[Bianca Ganea]

Dear Antonella,

I hope you are doing well.

I am writing to kindly follow up on my email from last week regarding the estimated dispatch date for our order. As the product was confirmed to be in stock, we would greatly appreciate an update on the expected shipping timeline.

Our client, Therme, is requesting this information, and being able to provide them with an approximate delivery date would be extremely helpful.

Could you please let us know if there are any updates, or if you require any further information from our side?

Thank you in advance, and I look forward to your response.

Kind regards,

	Bianca Ganea  Sales Rep, Senior Coffee Consultant & Trainer   Brewers Cup Championship 2016 mobil: +40 756 015 599
	origocoffee.ro

[Antonella Cutrona]

Hello Bianca,

As soon as I have the machines, I will ship to you ,as I wrote , I m waiting for them and I should have them in the next week

antonella

[Bianca Ganea]

Dear Antonella,

I am reaching out again because we are facing a very unpleasant situation. 

Not only does this delay contradict the commitment we made to our client, but the lack of information also affects our company’s image.

Before providing a delivery estimate to our client, Therme, we checked with you the information. In your email from October 14th, you confirmed that the  Tone Touch 4 unit was in stock and that the delivery time would be 3 weeks.

 We placed the order on October 23rd, but since then we have been unable to understand what is happening with the product or whether the initial promise is still valid.

Could you please urgently confirm whether this product is in stock and whether we can expect to receive the order we placed? 

This is a critical situation, and our clients contact us weekly asking for updates. At this moment, I do not know what position to take in my communication with them.

I understand the internal changes your company is going through, but we would really appreciate a clear and firm answer regarding our order.

Thank you in advance

	Bianca Ganea  Sales Rep, Senior Coffee Consultant & Trainer   Brewers Cup Championship 2016 mobil: +40 756 015 599
	origocoffee.ro

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[Antonella Cutrona]

Hello Bianca,

First of all , I would like to share some good news : the machine will be shipped on Monday .

I have just spoken with my colleague in Germany, who confirmed that the shipment is scheduled for Monday.

I’m sorry for the unclear answers so far,  as you know this has been a complex situation .

It was not entirely clear for me either. And I did everything possible to secure the machine for you .

We are in the middle of an internal stock reorganisation, and all remaining units will be transferred to Latte Art Factory from Switzerland by teh end of this week.

Next week I will be in Germany for meeting with my colleagues , and I will come back to you with further updates and any additional info you may need.

Thank you for your patience and understanding .

[Bianca Ganea]

Hello Antonella,

Good news! 

Thank you very much for your prompt response. 

Please let me know if you need anything further from my side . 

Kind regards,

	Bianca Ganea  Sales Rep, Senior Coffee Consultant & Trainer   Brewers Cup Championship 2016 mobil: +40 756 015 599
	origocoffee.ro

[Antonella Cutrona]

Thank you Bianca,

I hope to get delivery note and invoice today.

Anto 

Best regards

 

Antonella Cutrona

Sales Manager |Europe and Asia Pacific

 

LET’S TALK here

 

______________________________

 

 

 

TONE Europe GmbH  

Neumann-Reichardt-Str. 27-33

House 14, 1st Floor

22041 Hamburg

Germany

 

Mobil: +39 338 3360238

tone-swiss.com

 

Amtsgericht Hamburg | HRB 159116

Geschäftsführung | Jörg Bertram & Jörg Krahl

NOTICE: This e-mail is intended solely for its recipients and should be considered confidential by all other parties. If you received this e-mail by mistake, we apologize and would be grateful if you would notify us immediately and then delete it from your system without sending it on to anyone else. The attachments in this e-mail have been scanned for viruses. We advise you to use an anti-virus software to scan the files you receive by e-mail. 

 

[Cornel Dinca]

Dear Antonella,

Over the past few days, my colleagues installed the Touch 4 equipment at the customer shop.

The customer is very satisfied with the product and is now asking about the delivery lead time for a second unit :)
Could you please provide us with an estimated delivery time for another Touch 4?

We look forward to your reply at your earliest convenience.

Best regards,

	Cornel Dincă  Purchasing Representative mobile: +40 754 020 444
	origocoffee.ro

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[Cornel Dinca]

Dear Antonella,

Could you please send me the invoice for the recent equipment ordered OC ORD-002195?

I look forward to your response, and I would also appreciate it if you could get back to me with the details regarding my earlier email sent today.

Thank you in advance for your prompt reply.

Kind regards,

	Cornel Dincă  Purchasing Representative mobile: +40 754 020 444
	origocoffee.ro

[Antonella Cutrona]

Dear Cornel,

Please find here attached the invoice and teh delivery note.

Please let me know if it is possible to pay it asap. I would like to close all open invoices with TONE ( old company )

For the T04, please consider February  almost end of ( but it must be confirmed ) , what I think it is important is , if you need to enter an order now to keep same terms and conditions before something changes .

Best regards

 

Antonella Cutrona

Sales Manager |Europe and Asia Pacific

 

LET’S TALK here

 

______________________________

 

 

 

TONE Europe GmbH  

Neumann-Reichardt-Str. 27-33

House 14, 1st Floor

22041 Hamburg

Germany

 

Mobil: +39 338 3360238

tone-swiss.com

 

Amtsgericht Hamburg | HRB 159116

Geschäftsführung | Jörg Bertram & Jörg Krahl

NOTICE: This e-mail is intended solely for its recipients and should be considered confidential by all other parties. If you received this e-mail by mistake, we apologize and would be grateful if you would notify us immediately and then delete it from your system without sending it on to anyone else. The attachments in this e-mail have been scanned for viruses. We advise you to use an anti-virus software to scan the files you receive by e-mail.