Currently a user has a Dymo Cardscan 800c ( -US/cardscan-executive-empty-card-scanner ). While they released software v9 that supports Office 2016 and Windows 8, it does not appear to work on Windows 10 at all from various things I have tried.
This user sometimes has boat loads of cards to do and so something as automated as possible it ideal, even to the point of if it works well, the executives them selves may get one to do their own cards.
When we used it, it worked pretty well. Another option would be to use any scanner and use the PaperPort software that allows you to scan 8-10 cards off of a flatbed scanner and will separate the images, or at least it used to, I have not used PaperPort for that in a while.
the USB connected CardScan business card reader model 800c was broken by the installation of el Capitan. The provider says they are waiting on Apple to provide a solution and to "watch their website!" Is there a way to escalate a solution?
This is absolutely frustrating that still there is no fix and the **** scanner 800c is lying dead with me. Why can't this be solved. Earlier had cardscan 600 that is lying dead now 800c frustrating endless.
Well, it's February 2016 and the request to have this fixed (Oct2015), with Apple and Dymo has gone unanswered. Dymo say they are waiting for Apple and Apple are AWOL. Please, can someone look into the driver problem that has resulted in El Capitan (now at 10.11.3 - 25/01/2016) not recognising the USB attached 800c scanner making the CardScan Executive Pro application and hardware 800c scanner desktop junk.
My CardScan 800C is now working again with El Capitan after the 10.11.4 maintenance release. There is no mention of a fix in the release notes but it just started working again. Worth a try for anyone else...
Which version of CardScan are you using. I originally had version 8 but Dymo told me that I needed version 9 to work with IOS. They have now sent me a link to download version 9.2 but this wil not install on El Capitan?
PLEASE NOTE: CardScan scanners are only compatible with OS X 10.8 through 10.10. On other versions of OS X, CardScan scanners and software may be used in a virtual environment with compatible versions of Windows.
If you have recently purchased the unit, please consult the return policy from the place where you purchased the product. If you are outside of their printed policy, please provide proof of purchase and return the unit to the following address for a refund of the purchase price (excluding shipping & applicable taxes):
And they would be correct, but what we have found is that it starts working again with 10.11.4 but also be aware, that there have been a number of smaller upgrades to do with scanner, camera and USB devices. So, I assume if you have upgraded to 10.11.4 and still have the problem, then there might be other less obvious upgrades that you might have decided to pass on, as they don't apply to you. I'm not sure if these offerings from Apple are cumulative i.e. if you miss one another added that to the stack. So, I'd suggest that you look into the upgrade status of your Apple software stack and see if that fixes the problem.
I would also, delete the CardScan software and install it again, then follow the registration of the scanner with a blank card and finally, reapply your backed-up database of cards. Get some deeper MAC OS skills to help with making sure that there are no vestiges of the CardScan software on the system before reinstalling would also be a good idea.
Thanks for the reply and advice. I don't think that Ive missed any updates but have checked in my App Store history - this tells me that I haven't installed 10.11 (although I have installed 10.11.4). If I select the option to install 10.11 I get a message saying that I am already running 10.11.4 but still have the option to install 10.11.
Do you think that I should install 10.11? Alternatively I've read that 10.11.5 is now in beta testing, perhaps I should wait for that before doing anything else, although if the driver type updates to which you refer were in the 10.11 update will they still be missing after updating to 10.11.5?
b1e95dc632