Onsite Job opportunity for the role of ServiceNow CMDB Governance Lead in Tarrytown NY (Onsite)

[Rahul Pandey]

Greetings,

This is Rahul from Quantum world Technologies; I am working as Senior Technical Recruiter in this company. I have a onsite/hybrid Job Opportunity with one of our clients. Please share your resume if you are interested in the job details given below:

Job Title: ServiceNow CMDB Governance Lead

Location: Tarrytown NY(Onsite)

Job Summary

 

Key Responsibilities

• Governance Framework
  • Define and maintain CMDB governance policies, standards, and RACI roles.
  • Establish and lead CMDB governance forums (e.g., Configuration Control Board).
  • Ensure adherence to ITIL and ServiceNow CSDM guidelines.
• Data Quality & Compliance
  • Implement data quality rules, normalization policies, and certification workflows.
  • Monitor CMDB health using ServiceNow dashboards and KPIs (completeness, correctness, compliance).
  • Conduct periodic audits and remediation for duplicate, orphaned, or stale CIs.
• Architecture & Modeling
  • Align CMDB structure with CSDM for service-aware architecture.
  • Define CI classes, attributes, and relationships to support ITSM/ITOM processes.
  • Collaborate with Discovery and Integration teams for automated reconciliation.
• Stakeholder Management
  • Define roles for CI owners, data stewards, and service owners.
  • Conduct workshops and training sessions on CMDB governance and best practices.
  • Communicate governance updates and health metrics to leadership.
• Tools & Automation
  • Utilize ServiceNow CMDB Workspace, Health Dashboard, Discovery, and Service Mapping.
  • Implement automated data validation and reconciliation strategies.

Required Qualifications

• 10+ years in ITSM/ITOM with at least 4 years in CMDB governance or management.
• Strong knowledge of ServiceNow CMDB, Discovery, Service Mapping, and CSDM.
• ITIL v4 certification and ServiceNow certifications (CSA, CIS for Discovery/ITSM).
• Experience in data governance, normalization, and health KPI reporting.
• Excellent communication and stakeholder management skills.

Preferred Skills

• Experience in regulated industries (finance, healthcare) for compliance reporting.
• Familiarity with integration patterns between CMDB and external systems.
• Knowledge of automation and reconciliation strategies.

Success Metrics

• CMDB completeness and correctness ≥ 95%.
• Reduction in duplicate/orphaned CIs.
• Improved MTTR and change success rate through accurate CMDB data.
• Compliance with audit and regulatory requirements.

 

Thanks & Regards

Rahul Pandey

rahul....@quantumworldit.com